2008-2011 Ford Escape and Mercury Mariner recall: electric power assist system

Ford Motor Company reported this safety recall on May 29, 2014. It covers about 740,878 vehicles.

vehicles affected: 740,878
reported: May 29, 2014
owners notified: Jul 18, 2014
related complaints: 3,336

Steering: electric power assist system

What is wrong: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Risk: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S05.

Recall number 14V284000

Affected vehicles

Ford Escape 2008-2011 2008 2009 2010 2011
Mercury Mariner 2008-2011 2008 2009 2010 2011

Owner complaints about the same problem

Owners of these vehicles have filed 3,336 complaints about steering problems.

2008 Ford Escape 2009 Ford Escape 2010 Ford Escape 2011 Ford Escape 2008 Mercury Mariner 2009 Mercury Mariner 2010 Mercury Mariner 2011 Mercury Mariner

Questions about recall 14V284000

Is there a recall on the 2008-2011 Ford Escape and Mercury Mariner electric power assist system?

Yes. Recall 14V284000, reported on May 29, 2014, covers about 740,878 vehicles.

What is the fix for recall 14V284000?

Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S05.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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