Tl* the contact owns a 2011 mercury mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a recall on the vehicle for the power steering assist failure. The vehicle was then taken to bright bay lincoln, inc. (1174 sunrise hwy, bay shore, ny 11706) and newins bay shore ford (219 w main st, bay shore, ny 11706) where the contact was informed that the vehicle was not included in the federal safety agency campaign number: 14v284000 (steering). The contact also called hassett ford (3530 sunrise hwy, wantagh, ny 11793, (516) 785-7800) and was provided the same information as the other dealers. The manufacturer had was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
2011 Mercury Mariner: loss of power steering
6 of the 87 complaints about the 2011 Mercury Mariner describe loss of power steering.
- owner complaints
- 6
- of this car's complaints
- 7%
- typical mileage
- 102,000
- recalls
- 1
Loss of power steering by model year
What owners say
Ford has not fixed the issue! Vehicle was taken in do you do recall my previous owner and only software was updated pertaining to the power steering recall. It is not a software update issue. The torque sensor must be replaced. Ford will not cover nor reimburse this issue. Many other customers are having this exact same problem. The power steering assist goes out without warning and makes the vehicle very dangerous to drive. I was driving my vehicle this morning and out of nowhere the turning became very difficult.
Tl* the contact owns a 2011 mercury mariner. When the contact attempted to drive the vehicle, the steering wheel failed to turn and the power steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. In addition, the contact stated that the vehicle was once repaired per the federal safety agency campaign number: 14v284000 (steering); however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the recall was a one time repair. The approximate failure mileage was 140,000.
Power steering assist will go out without warning causing the car to lose it's power steering and may even lock up totally.this has happened repeatedly since june of 2017 and has gotten progressively worse. We had to repair it in december of 2017 at a cost of $1500.00.
I was driving my vehicle at a low rate of speed on a city street on 10/16/15 and as I turned a corner, about to pull into a driveway, there was a complete loss of power steering ! The vehicle was very difficult to control and it took all my strength in both arms to complete the turn and pull into the driveway safely. The vehicle was towed to crest ford dealership in flat rock, mi and the diagnostic code they detected indicates they need to replace the entire steering column and is supposed to be covered under ford's recall 14s05. Dave in their service department took what he described as "the first step" by sending an email to request that this repair service be performed under the recall. It was denied by ford because a different code, also covered by this recall, was addressed by liberty ford in brunswick oh on 5/11/15 (at which point they updated the power steering control module). I contact ford customer service myself on 10/19/15 and was told that the "program had been closed" on my vehicle because service under the recall has already been performed. It's ridiculous that they aren't now going to service the additional problem that has occurred and is supposed to be covered by this recall!
Vehicle traveling at 70 MPH on interstate engine quit and loss of steering and control. Pulled over re started happened again. And engine light went on. Re started drove to dealer later and discovered after $100.00 diagnostic that the throttle body was not working properly . Happened when mileage was between 38-39000. They wanted me to pay over $590.00 to replace their defective part at ford dealership they refused to put it under any warranty or recall . I did not have it fixed. It is a danger to allow this matter not to be recalled as it has happened thousands of times in many ford vehicles.
Service bulletins that may apply
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
- Risk
- If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S05.
Recall number 14V284000 · Recall details
Questions about the 2011 Mercury Mariner power steering loss
Is loss of power steering a common problem on the 2011 Mercury Mariner?
6 of 87 owner complaints about the 2011 Mercury Mariner (7%) mention loss of power steering. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2011 Mercury Mariner?
There is 1 recall and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Mercury Mariner
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