2011 Mercury Mariner: check engine light

Filed Jun 22, 2017 · Fuel system · 140,000 miles · MD

Tl* the contact owns a 2011 mercury mariner. The contact stated that the vehicle stalled while being operated at various speeds. The check engine and check fuel intake warning indicators illuminated. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The sheehy ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000. Vin tool confirms parts not available.

Filed Jul 29, 2016 · Transmission · 147,000 miles · NE

Last year, driving on state highway and vehicle loses power. Wrench light comes on, engine is running, no gas, etc. Shut off, wait, and start again. Light is off and runs ok. This happened several more times. Contacted ford customer assistance and showed there was a customer experience recall on throttle body. Took it to a dealer and they found nothing wrong. I got it back, and problem reoccurred. Took it back to dealer,they drove it around, and couldn't find anything wrong. Finally, in another city, left work and lost power and engine light came on and didn't go off after restart. Contacted dealer and they replaced throttle body sensor (or similar) for free. This last week, was driving on interstate 75mph in traffic and I lose power in passing lane. Luckily coasted to shoulder, restarted and lights off. Happened again this morning going to work on state highway at 60mph. Talked to ford and was told they cannot help me until I have a dealer look at it. Cannot get an appointment until end of next week. Worried about driving this vehicle I've had less than 5 years, but if dealer cannot find error, I have to take my chances and wait until they can get an error.

Filed Jun 26, 2014 · Acceleration, Fuel system · 60,000 miles · AK

I was driving down the highway on my afternoon commute home with my 3 yr old daughter in the back seat and my vehicle lost power and the check engine light and a wrench light came on and it would not go above 25 MPH. I almost got hit in the rear of my vehicle cause I was not expecting this to happen by any means, but I was able to coast off the highway and shut the engine down for a few minutes and restarted it drove about 5 miles and it did it again.

Filed Dec 9, 2013 · Fuel system, Transmission · 31,010 miles · TN

Was on a very busy four-lane road driving approximately 55 miles per hour; it was dark and raining. The car suddenly slowed to almost no movement, but the engine was running. Was able to drift into a lowe's parking lot safely off the highway. The engine light and a wrench symbol appeared; I cut the engine off and waited about 10 minutes and restarted. Vehicle got me to the hotel where I was staying about a 1/2 mile away. Next morning, I had someone follow me so that I could attempt to get it to the ford dealer in princeton, west virginia. Car stalled on 5 occasions; restarted it, go a mile or so and had to restart again. The service department was excellent - they immediately took the car in (I was in town for a funeral); tech discovered it was the throttle body. It was replaced, but at a cost of $594.85. This was the second incidence in less than 4 days with this same problem. On december 2, I took the vehicle to the local ford garage in greeneville, tennessee, where I live. The engine light had come on and I was concerned since the manual said to see the dealer immediately. Local ford garage cleaned out the fuel line and said I should not have any more problems. Engine light was off and I thought the car was okay. Then on december 5, drove to princeton, west virginia, and the nightmare began. It appears that the ford motor company is aware of this problem since so many owners have complained. There should have been a recall and the problem resolved. It is extremely unsafe to be on the interstate or any road where traffic moves fast when your car goes to a basic idle and will not accelerate.

Filed Sep 30, 2013 · Engine, Transmission · 60,884 miles · IL

On the morning of september 10, 2013, after about a 30 minute commute to my place of work, I pulled into my work driveway, and my 2011 mercury mariner stalled. The engine seemed to cut off, the wrench light came on, and my vehicle rolled into the parking spot. Unsure of what had happened with my vehicle (as it had never happened before), I immediately called my local ford dealership service department. The service manager was extremely helpful and told me it sounded like a throttle body problem, as his service department has replaced a number of these on both the ford escapes and mercury mariners. On my lunch break, I drove over to the dealership and made it with no stalling out problems. The manager then told me he would drive me back to work in the vehicle to see if it would "act up." it did not "act up" while he drove me back to my place of work, but on his way back to the dealership, it stalled out on him while he was attempting a left turn. He had to turn the vehicle off for approximately 30 seconds to let it reset. He said at this point the check engine light also came on. He got it into the service department and hooked it up to the computer. The computer generated code p2111, electronic throttle body assembly. He luckily had one in stock and it was promptly replaced. I have not had any more stalling out issues with my mariner and the issue appears to be resolved. This problem could have had deadly consequences had it stalled out at the wrong place and wrong time, particularly in an oncoming traffic situation. As the service manager mentioned to me, this has been an ongoing problem that is facing a potential recall.

Filed Aug 15, 2013 · Acceleration, Fuel system · 45,500 miles · IA

While driving down the highway, in my 2011 mariner it suddenly lost the power to accelerate (engine still running). The wrench light illuminated at this time. Pressing on the accelerator did nothing. Fortunately there was nothing behind me so I coasted about 1/4 mile to the next turn off and coasted off the highway. Then I turned the vehicle off, waited a few minutes and restarted it. I drove about 20 miles home with no other occurrence. The next day (august 14, 2013) I drove about 20 miles to work with no problems. That afternoon I left work and drove about 2 miles at 25 MPH and it lost all acceleration power again (motor still running). I turned it off and restarted it. I drove another 2 miles at 25 MPH and it lost acceleration power again, but this time both the wrench light and the check engine light came on (engine still running). I then drove directly to my ford/mercury dealer (about 1 mile) and told him the situation. It is currently in their shop and I haven't heard back from them yet. They gave me a loaner vehicle to drive while they check out my mariner. -- extremely scary situation! If this happens to me on an interstate in a center lane with heavy traffic will be life threatening. I don't want to be afraid driving my vehicle and think a recall should be done asap!! Today I have read other similar situations people have experienced with mariners and escapes. Please check into this asap before there is a tragedy if there hasn't already been one gone unreported!!! Thank you!!

Filed Jul 17, 2013 · Acceleration · 41,926 miles · PA

Tl* the contact owns a 2011 mercury mariner. The contact stated that while exiting the highway ramp at approximately 30 MPH, the vehicle lost acceleration then the mil and check engine warning lights illuminated. The contact performed a diagnostic which located the failure at the throttle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 41,926.

Filed Jun 22, 2013 · Acceleration, Electrical · 38,000 miles · FL

Vehicle traveling at 70 MPH on interstate engine quit and loss of steering and control. Pulled over re started happened again. And engine light went on. Re started drove to dealer later and discovered after $100.00 diagnostic that the throttle body was not working properly . Happened when mileage was between 38-39000. They wanted me to pay over $590.00 to replace their defective part at ford dealership they refused to put it under any warranty or recall . I did not have it fixed. It is a danger to allow this matter not to be recalled as it has happened thousands of times in many ford vehicles.

Filed Jun 11, 2013 · Engine, Transmission · TX

I just bought a 2011 mercury mariner in april 2013..I only had it 6 weeks when this happened. I was driving in 5 o'clock traffic and my car motor started making funny noises, felt like it was trying to stall and would not accelerate, the wrench light came on and then my check engine light. My car would barely drive, I was stuck in traffic, thankfully people saw my hazard lights and allowed me to cut through the lines of traffic and I was finally able to pull over into a parking lot. I found out later my car had gone into "limp mode" & this is a "known issue" with ford escapes & mercury mariners model years 2009-2011. It is due to a faulty throttle body. My car has been in the shop for 2 weeks now & my mechanic has been unable to get a new part because they are on a national backorder. Over 4,000 parts are on order and have been on backorder since february of this year (2013). Why has there not been a recall??? Clearly, this is a widespread issue!!! Neither the dealership or my mechanic can get a part to fix my car. I am stuck without a vehicle or any recourse to get myself into a working vehicle. Insurance will not pay for a rental indefinitely since we do not know when these replacement throttle body parts will actually ship - we've already been waiting for 2 weeks. The company keeps telling my mechanic they will ship in 3-4 days and we are still without a part. I can't help but wonder, what about the other people besides myself that have also been waiting on this shipment even longer than I have?! This is ridiculous.

Filed May 28, 2013 · Transmission · 46,100 miles · TX

Friday 24th, the wrench sign came on, the car shut down in traffic. Called the dealer, told me to pull the key out and then restart after 5 minutes. It started and he okayed me to drive it. He said it was a 1time glitch. Later in the day, pulling out of a restaurant, it did the same thing. So I repeated what the ford service tech told me. The next morning I brought it directly to the ford service center where the tech told me that since the light indicator didn't remain on, there is no way to tell what the cause was. He told me to drive it until it happened again and the light remained on. 2 days later, this happened. I had the car towed to the service center and they dropped it for service for the next morning because it was sunday night. Monday, got a call from the tech who said the lighy went back off so they are at square one. I just so happen to have gotten the engine light code ran before it got towed and it came up p2111. Tech diagnosed that I need a new throttle body but the part is on backorder with no eta.

Filed Nov 1, 2012 · Fuel system, Transmission · 41,750 miles · GA

I was driving on the interstate at about 65mph. Vehicle became unresponsive to the gas pedal input. Check engine (yellow wrench) light came on. I had to cross over to the right side of the road, while coasting with the engine at idle. Came to a stop and that's when I realized that the car was at idle and would not respond to the gas pedal. Turned off the car, and it restarted after a longer than normal amount of cranking. Check engine light was out. Car drove normally to my destination. Took car to alan vigil ford. They said it has no stored codes, but it would need the throttle body replaced, but it was not covered under the 5/60k powertrain warranty. I also called ford customer service and they said the same thing. They charged $99.95 diagnostic fee for this. They told me to keep the receipt, incase of a future recall. Same problem occurred on 10/31/12, at almost the same place on the interstate. I restarted it and now I am ordering a new throttle body. It can be found online, from a ford dealer for $120, but alan vigil ford wanted $475 to replace this part that takes no more than 10 minutes to replace. Ford is aware of this. The part # is 9l8z9e926a that is replaced by ds7z9e926a. Maybe they have a new vendor, that may be more reliable. This is wrong for ford to make money on consumers, on an item that may be a safety issue. What if this were to fail, while making a left turn, in front of oncoming traffic. I will not let my daughter drive my car again.