The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.
2011 Mercury Milan steering complaints
Page 2 of 4: complaints 11 to 40 of 77, newest first, as owners wrote them.
The contact owns a 2011 Mercury Milan. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The failure was more evident during the cold weather. The Service Power Steering warning light was illuminated. The vehicle was not taken to the local dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 260,000.
Power steering service light came on, and the power steering on vehicle was impaired and almost impossible to turn the wheel while operating the vehicle .,after contacting Ford dealership, a recall is listed on that year of this make and model, but the Vin number is not included in the recall for maintenance repairs
The first symptom was the steering wheels failure to return to center after going around a corner. That went on for about 3 weeks before the Service Advance Trac warning came on. The vehicle started to have a terrible noise when turning the wheel which can only be described as the sound of bones breaking. The sound is increasing louder at slow speeds. Then the Advance Trac System Failure message came on, and the vehicle lost all power steering assist. When turning a corner the steering wheel almost gets stuck at the 2,3,4,5 positions. There was a massive Ford recall for this make and model with the exact same failed part, but for some reason Ford decided to not include my vehicle in this recall, despite it having the failure. This is a very expensive repair, and at this point in the vehicles life basically renders it a total loss. This should be remedied by Ford for all vehicles with this part.
The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering functionality. The messages "Power Steering Assist Fault" and "Service Advancetrac" were displayed. The contact stated that she was unable to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.
The contact owns a 2011 Mercury Milan. The contact stated while driving 25 MPH, she heard an abnormal sound coming from the front-end of the vehicle, and the contact became aware that the electronic power steering was not functioning properly. The "Service Power Steering Now" and "Service Advance Track" messages were displayed. Additionally, the traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 15V34000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 186,000.
The power steering is out and the car is very hard to turn and control. The recall has been confirmed by the dealer but it appears that they cannot fix due to my vin number not showing a recall for the power steering control module.
The contact owns a 2011 Mercury Milan. The contact stated that while driving approximately 40 MPH, the power steering failed while accelerating to merge onto the highway. The vehicle veered off the roadway. The contact pulled over to avoid a crash. The contact stated that the steering angle sensor fault message was displayed on the instrument panel. The contact had the vehicle towed to the dealer who stated that the power steering failed. The failure was related to the federal safety agency Campaign Number: 15V340000 (Steering) however, their VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 212,000.
The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and advised to file a complaint with the federal safety agency Hotline. The approximate failure mileage was 150,000.
Power steering locked on me while driving
power steering doesn't work some or all the time. Pulling over and turning the car off is no longer working to reset.
Loss of power steering and steering assist light comes on. The local dealership diagnosed it needing the power steering gear assembly replaced which they stated was a recall on the vehicle but then stated the codes they entered into Ford rejected the recall approval. Recall # 15N01
While driving normally, suddenly my power steering turned off on the highway and SERVICE Advancetrac and SERVICE Power steering came in with no warning or dashboard indicator lights. This caused serious driving issues and I was barely able to get home safely. This issue was addressed in the 2015 15S18 recall but the issue is still there.
The contact owns a 2011 Mercury Milan. The contact stated that upon the start of the vehicle, the power steering assist failed to operate as needed as the "service power steering" warning message appeared on the instrument panel. The contact stated that her vehicle was placed under the federal safety agency Campaign Number:15V340000(Steering) and was previously serviced by a dealer. The contact took the vehicle back to the dealer where she was informed that the recall had expired and that they could not offer any more assistance. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.
My vehicles electric power assisted steering failed. Luckily my 8o year old wife was not at the wheel at the time! Ford is aware of the EPAS problem but earlier refused to correct the problem before it entered full failure mode! Dash Panel warning was displayed after the steering went into failure mode.
The contact's girlfriend owns a 2011 Mercury Milan. The contact stated that upon start-up of the vehicle, excessive effort was needed to steer the vehicle without warning; however, the power steering assist would return after a few minutes of driving. Recently, the contact stated that the power steering assist failed with the power steering assist fault warning light illuminated on the instrument panel. The contact had called the manufacturer and was referred to the local dealer for assistance. The contact took the vehicle to the dealer where he was informed that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering) and that the warranty on the vehicle for the power steering was expired. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
The electric power steering assist is failing. The car is becoming more difficult to steer and makes an intermittent grinding noise when turning the wheels. The problem is most noticeable at low speeds when making turns.
While driving down the street my power steering completely gave out and it says a whole bunch of stuff on the dash. I almost wrecked the car because it veered off to the right. Luckily I was able to pull over and tow the car home.
Tl* the contact owns a 2011 mercury milan. The contact stated while driving 20 MPH, the steering wheel ceased and made it difficult to steer the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to price ford of turlock (5200 n golden state blvd, turlock, ca 95382) to be diagnosed. The contact was informed that the steering rack and pinon needed to be replaced. The vehicle was repaired several times however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 23,000. The VIN was not available.
While driving the vehicle a warning came on stating power assist failure. Car had manual steering only. The first time it happened it went away when the car was restarted. No such luck this time, warning stays on and no power steering. Luckily I was on straight roads both times. I see there was a recall on this but the dealership says there is none??
Due to the recall of the steering gear we had it repaired oct 10 2018. The vehicle had 94,430 miles and qualified under the recall. The car has been driven 15,311 miles and the same part needs to be replaced. When I asked if the part has a warranty I was told 1 yr or 12,000 miles,so the repair would be 1800.00. I asked if the same repair was done what kind of warranty would there be. 2 yrs or 50,000 miles. My concern is why the recall part is only warranted for 12,000 and the new repair warranty is 50,000. Did ford install an inferior part on my recall? The very dangerous recall part that was put on my car lasted barely over 15,000 mile. I find this very alarming to think that like I there are thousands of people driving an unsafe car putting themselves and other on the roads at risk of injury or death! You cannot steer the car when the part faults.
As I was driving a low traction warning light came on and then the steering became impossible while pulling into my driveway and went through our grass leaving ruts in it. Apparently once the power steering went out and a warning sign came on in vehicle it now will not go off and its impossible to turn. There is a recall on certain VIN cars of our make, year and model however not specifically ours. It is obvious it is due to the same faulty power steering computer thing.
Getting power steering assist code. Was able to turn car off and restart and it would clear thus allowing the steering wheel to turn as expected. But now it won't clear. Lucky I was able to drive car from 7-eleven to work which was not too far from my job. When looking up issue on line I came across recall, but when I looked up my VIN it says there are no recall for my vehicle!!! This is extremely dangerous, and can't understand how so many cars are experiencing the same problem yet recall is not being honored. Again at high speeds this is very dangerous.
Power steering continually goes out. Have already had work done for it and still goes out. Have seen recall for power steering but was told by ford that does not apply to my vehicle. Not sure why since vehicle is 2011 mercury milan and recall 15v340000 also lists this vehicle, but VIN does not show in recall system?? Need to be fixed.. Dangerous and hazardous to drive an infant when steering intermittently goes out
Tl* the contact owns a 2011 mercury milan. While the contact's son was driving approximately 15 MPH, the steering lost power and an unknown warning indicator illuminated. The vehicle was taken to mccarthy ford (773‑239‑7900, located at 11400 s pulaski rd, chicago, il 60655) who stated that there was no recall. The manufacturer was made aware of the failure and also stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 79,570. *tt *tr*dt
Power steering stopped while driving vehicle. I noticed many 2011 milian's manufactured just about the mine was built have this major recall. When I put my VIN in my does not come up with the very common recall. I could have injured my baby and others around me. This is serious! What else can be done?
Tl* the contact owns a 2011 mercury milan. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was not diagnosed or repaired. Sam leman ford (1508 morrissey dr, bloomington, il) and the manufacturer were notified of the failure. The failure mileage was 166,000.
Tl* the contact owns a 2011 mercury milan. While driving approximately 70 MPH, the vehicle lost power steering ability and 'power steering assist failure' appeared on the instrument panel. The contact pulled the vehicle over to the side of the road and turned off the vehicle for a few minutes. The contact restarted the vehicle and drove home. The contact also stated that the failure occurred two other times. The vehicle was taken to germain lincoln (13303 tamiami trail, n naples, 34110) where it was diagnosed that the power steering control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 57,700.
Tl* the contact owns a 2011 mercury milan. The contact stated that while driving at 50 MPH, the steering wheel seized. The power steering assist and traction control warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as the rack and pinion needing to be repaired. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 114,000.
Power steering has failed with "power steering fault" notice in dashboard. This happened as I started the car. I have researched this and it is covered by a real (#15s18) but ford does not have my car registered for this recall.
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