I was driving on a highway when all of a sudden my steering stopped and a message popped up power steering service now service advancetrac also my traction light came on. I had to pull the car over which was very difficult because I had very limited steering but thank god it was later at night and not much traffic. I had the car towed which I found out it was the power steering that had failed and the power steering is electrical. Upon research and reporting this to the federal safety agency. I have seen this is a common issue and has already had a recall for this exact issue except the recall is not valid for my vehicle and many others who complain of this same issue. It is not safe to drive the vehicle like this and it is very hard to control where the car is going. They need to expand this recall it is unsafe to drive and is a very costly repair this repair costs anywhere from $2000- $2,300 and is going to create so much hardship for my family to get this repair done. I am hoping you will look into this and open another investigation and expand the recall just as you did with the airbag recall that my car was also not a part of last year yet it is a part of the recall this year for the exact same issue. I will never get another ford ever again I have only three ford in my lifetime and have had nothing but constant issues with all of them. Ford does not like accepting their mistakes and they need to realize this is an issue that exist with all of these models not just some of them.
2011 Mercury Milan steering complaints
Page 3 of 4: complaints 41 to 70 of 77, newest first, as owners wrote them.
Tl* takata recall. The contact owns a 2011 mercury milan. Within months of owning the vehicle, the steering wheel became stiff. West herr ford of rochester (4545 w ridge rd, rochester, ny 14626, 1-(585) 352-1200) was notified several times, but could not provide a remedy. The failure continued and the steering wheel seized. The vehicle was towed to a repair facility where an independent mechanic indicated that there were two failure codes. The contact was advised to take the vehicle to a dealer for further diagnostic testing. The contact stated that a tie rod replacement and an alignment had previously been performed, but they failed to provide a permanent remedy. The contact planned to take the vehicle back to the dealer to be repaired per the federal safety agency campaign number: 19v001000 (air bags) and for more diagnostic testing regarding the steering. The manufacturer was notified of the failure and stated that the vehicle was excluded from the federal safety agency campaign number: 15v340000 (steering). The failure mileage was not available.
Power steering assist and traction control light came on while driving and lost power steering causing major unsafe condition. Was able to drive vehicle but with great amount of difficulty turning the steering wheel. Took vehicle a shop where they got a code of u3000-96 there is a recall for 2011 mercury milan's 15v340000 it covers vehicles made 9/2010-2/2012 my milan was built 3/2010 yet not included in this recall even though many other owners have claimed the specific power steering assist feature failed in their cars as well. What is ones recourse as there is clearly a major safety problem with this component: thank you
Tl* the contact owns a 2011 mercury milan. The contact stated that the power steering was faulty and it required excessive force to steer. The failure almost caused the contact to crash into his front yard upon entering the driveway. The "power steering assist" message appeared on the instrument panel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 48,000. The VIN was invalid.
Started car and warning message came on saying "power steering assist fault". And steering became almost impossible. I found out that my car is not included in the power steering recall. I am concerned the steering will go out while driving, and I cannot afford to get this problem repaired, and it should be ford's responsibility to include all affected vehicles in their recall. My milan has about 66,000 miles.
2011 mercury milan was being driven when power steering assist quit and vehicle was almost impossible to steer. Took vehicle to dealership and they said that most 2011 milans had recalls for this failure but my car was not on the recall list. I looked up the failure and the recall 15v340000 and ford's 15s34 listed the exact failure that my car experienced. Why should I have to pay the estimated $2000 repair on an issue that is well documented as being a safety hazard. The ford dealership would not help me resolve this problem and I have a vehicle that can not be driven.
Ive had loss of power steering . When car comp reset I had power steering again. Power steering rack was just replaced feb 2017 tail light replaced..flickered on n off like strobe light. Airbag light on
Electronic steering rack and pinion caused car to lose steering. Some 2011 models have previously had this concern. First the ABS brake started pulsating than check brake light came on and than car lost the power steering. Dealership diagnostics show the electronic steering rack and pinion has stopped working.
Tl* the contact owns a 2011 mercury milan. When the contact started the vehicle, the power steering assist warning indicator illuminated and the steering became inoperable intermittently. The contact stated that the vehicle was serviced per the federal safety agency campaign number: 15v340000 (steering) at bill cold ford lincoln (2119 greenup ave, ashland, ky 41101, 606‑329‑2120); however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure and stated that the vehicle was already serviced. The failure mileage was approximately 180,000. *tt consumer stated power steering was defective. Updated 12/11/18
Service power steering now message came up. Along with servive advancetrac message. Power steering is out completely but there is no recall for my specific VIN. Went out while driving and could have caused an accident. Ford needs to recognize that their electric steering assist is faulty. Not just in some vehicles but all with this system.
2011 mercury milan with eps steering. We had partial then full loss of power steering in vehicle when driving, luckily we were not traveling at high speeds and were able to control. After bringing to the dealership we are told that the entire eps power steering needs replacement. There was confusion at first because the service department thought it was a recall item. But after some checks, the date of manufacture was not covered. Apparently, the issue was recalled on several vehicles of the same model "with the exact same power steering system" we are very upset that this is not being taken care. The diagnoses was performed at a certified dealer "webber family motors in detroit lakes mn. How can a company recall only some of the vehicles, while leaving many others to have to pay high cost of replacement $1600 for a faulty power steering system? This is a major safety issue and im thankful that it did not cause a crash.
My 90 year old dad (korean war vet) was sold this pile of junk at palestine ford. It was recalled twice. Once for power steering , and once for a gas tank sensor. It was supposedly fixed. Now the service advance track , and service power steering warning comes on and there is no power steering. And no one wants to inspect it. In addition to that, there was a tail light default on the vehicle. I spent $1,000 getting that fixed last year at inspection time. The assembly had to be replaced, so $700 of that was parts. Dad is still making payments on this piece of junk! I have driven for 42 years. I've owned numerous new and used cars, and I have never had a worse experience with a vehicle. How the hell, is this not considered a lemon under texas lemon law? What can I do?
Just returned back home from a vacation and was driving my entire family back home from the airport. The weather was nice so I had the windows down while on the freeway. As I went to exit the freeway going about 72 MPH, I realize the steering seemed more difficult than usual, but thought nothing more and proceeded to make a sharp left hand turn of the freeway going about 35 MPH. As I entered the turn, I quickly realized the power steering was not working, as I struggled to keep my car from crashing into the bridge wall. As we came to a stop I noticed a message displayed on the dash about a power steering assist failure and the traction control was off. I never heard the warning due to the road noise and was caught completely off guard. Had my wife been driving or the road been wet or snow covered, I am convinced, we would have crashed! My 2011 mercury milan has roughly 121,000 miles on it. After several days since, the power steering still does not work. My wife is afraid to drive the car as she can't even turn the car it out of our driveway as it takes considerable force to turn the wheel.
I started have message power steering assist failure along with advancetrak service. Power steering was lost during freeway riding. Pulled over, shut vehicle off and turned back on. Power steering came back. After a week of this error messages would not go away. Took into ford service and was told that gear assembly and both right side control arms needed to be replaced. Expensive repair of 2213.08. I noticed on-line a recall for this same problem so I called service and they stated that my car was not part of recall. Why not. This is a safety problem that has happened to way too many people already.
Tl* the contact owns a 2011 mercury milan. While driving 75 MPH, the steering wheel seized and the power steering assist warning indicator illuminated. The contact slowed the vehicle down and pulled over to the shoulder. After a few minutes, the contact turned the ignition off, restarted the vehicle, and was able to drive normally. The dealer (corleys albuquerque lincoln volvo, 9000 pan american fwy ne, albuquerque, nm 87113) stated that the electric power-assist steering needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The failure mileage was 140,000.
Lost power steering while driving down the highway and I am a 77 year old women! I thank god that I did not have to go around anything because I would have hit it, being unable to move my steering wheel with ease! The 2011 mercury milan has a recall for this problem but my car was made 7 days before the recall so it is not under this recall #15s518
Tl* the contact owns a 2011 mercury milan. While driving, the power steering assist indicator illuminated and the steering wheel suddenly became difficult to maneuver. The contact waited a few minutes to restart the vehicle and was able to drive normally. The contact called colonial ford at (203) 748-3503 (located at 120 federal rd, # 126, danbury, ct 06811) where it was confirmed that no recall was associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 120,000.
Power steering has completely gone out. It started to throw a trouble light when first started, dealer said turn the ignition off then back on and it should go away. This worked for awhile when problem randomly showed up. Then every time car was started. After a few days turning off the engine did not fix problem and power steering is no longer working.
I am having to manually steer my 2011 mercy milan. I took the car to the dealership to have it inspected. There were two codes found and they are dtcs u3000-49 and c2000d-49. I was quoted it would be $1600.00 to fix the car. I googled the code "dtcs u3000-49 ford" and the search brought me to the website for a recall on 2011 mercury milan's. The recall number is 15s18. Per the recall, the affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. I have contacted ford and they told me according to my VIN, my car was made 9/2/2010 and the recall begins for cars made 9/7/2010 and after. They claimed my car has a different part. But obviously, my car is having the same lack of power steering as the recall and can cause an accident while driving and is very difficult to turn and steer. I declinded service but I will end up having them repair my vehicle for safety reasons.
Power steering problem. Sensor indicates 'power steering assist fault'. Tried restarting my car several times to see if it would go away and hasn't. Please help. Vehicle was stationary when problem occurred.
Power steering goes out while driving. Clear the codes and it works fine. Has happened a few times now. Seen online there was a recall for this problem with some milans but when I called ford our car was not covered. Our car has the problems described in the recall its the right make, model and year, yet it is not covered?? I dont understand.
My 2011 mercury milan has a power steering assist fault code coming up. The power steering has gone out completely when driving. It happened several times over the past 6 months. It would reset itself after the car was turned off and then turned back on. It now has failed completely on april 14, 2017 and the code reads "power steering assist fault" and "advance service track". I have taken it to a ford dealership and they are saying that my VIN number is not under the recall even though my vehicle has the same exact problem and is the same year, make and model. How can my vehicle not be on the recall with the same exact problem? I contact ford motor company and they are refusing to repair my vehicle. This is a very expensive part to replace. The part costs $1,200 alone plus the labor charges. I do not have the money to fix the vehicle. How can ford not be held responsible for this issue? My family and I are in danger now and I need a vehicle to get back and forth to work and I do not have a second vehicle. The dealership also wants a diagnostic fee of $125 to see the vehicle. I need someone's assistance to get the vehicle properly repaired and for ford to pay for it. How can they put me and my family at risk of crashing when there is a recall on the the same year, make and model and the exact problem.
Went to back out of the driveway for work, and got an alarm and the power steering assist fault indication. Turned the wheel and had no assist. Returned to the driveway, shut the car off, and contacted ford dealer. Was informed that while there was a recall in effect (15s18) my car was not covered, so I would have to pay full price. Not sure how I can have the exact problem, including the dtc c200d which indicates replacement is required. And not be covered. Was able to drive to the dealer (about 2 miles) for the repair. I am hoping you insist that ford expand this recall since it is occurring outside the current VIN listings. I'm just glad it didn't happen at speed on the highway at rush hour.
Tl* the contact owns a 2011 mercury milan. While driving various speeds, the steering wheel seized and the "power steering assist lost" indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
I was driving about 35 MPH when all of a sudden a warning for power advance flashed on the car. It got hard to steer so I took it to the dealership the same day at 99,000 miles. They said that a new steering gear is needed and that it is not covered under warranty, the cost would be around 1500.00 they told me. There was a recall for steering in june of 2015 ive had this vehicle since march of 2015, my car wasnt under recall which it needs to be cause there are other milans with the same issue. Ford's number for this recall is 15s18.
I lost the ability to steer on the interstate with no warning. The steering became difficult, so I took vehicle to ford dealer ship. At 77,000 miles, the warning for power advance flashed on the car. The dealership says that I need a new steering gear is needed and that it is not covered under warranty. The repair is estimated at $1767.00. This needs to have a recall, since this is happening with other mercury owners.
Tl* the contact owns a 2011 mercury milan. While driving approximately 25 MPH, the service advancetrac and service power steering now warning indicators illuminated. The vehicle became inoperable. The vehicle was taken to the dealer where it was diagnosed that the pscm malfunctioned and the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced the federal safety agency campaign number: 15v340000 (steering). The VIN was not available. The failure mileage was approximately 40,000.
Tl* the contact owns a 2011 mercury milan. The contact stated that the vehicle was turned off and when the key was turned over, there was a warning indicator for the power steering. The vehicle was towed to a dealer but was not diagnosed or repaired. The vehicle was at the dealers for longer than three weeks as the contact was waiting for a permanent repair remedy. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 49,905. Updated 03/18/16*lj the consumer stated the vehicle was repaired. Updated 06/29/16.
2011 mercury milan my wife was going to the mall with 3 year old in back seat stopped to turn into mall parking lot began her turn across trafic and electric power assist steering went out and into manual mode. This made the steering become very hard to turn. Because of this my wife was almost hit by a truck. Thank god the driver of truck was able to stop before hitting my wifes vehicle. My wife is 120. Lbs there is no way she can steer this vehicle in manual mode. The nice driver of the truck helped my wife by driving the vehicle into parking lot and parking it. She was shook up but not injured. I understand there was a recall on some of the 2011 milans but my wifes car is not in this recall. I dont understand if a part is bad why are some coved for the problem and not others. I have appointment tomorrow morning at local ford dealership was told will cost me $400 -$500 to fix.
Tl* the contact owns a 2011 mercury milan. The contact stated that while driving approximately 20 MPH and making a right turn, there was an abnormal sound coming from the front of the vehicle. The failure recurred on several occasions while driving at low speeds and making left or right turns. The vehicle was taken to the dealer where it was diagnosed that the lower control arms were loose and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.
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