2000 Mercury Mystique problems

Filed Jun 18, 2008 · Fuel system · 55,600 miles · VA

Tl*the contact owns a 2000 mercury mystique. The contact experienced engine hesitation, loss of power, and surging in her vehicle. She would lose all power and have to wait a couple of minutes before the vehicle would restart. The contact could only drive five miles before the failure recurred. The failure occurred when the engine was warm or hot. She took the vehicle to a local garage and they stated that the fuel pump was defective. The current mileage was approximately 56,000 and failure mileage was approximately 55,600.

Filed May 9, 2008 · Electrical · 15,873 miles · NJ

Instrument dash panel cover is , and has continued to peel back at the defrost vents at the windshield since 2003. It appears the glue had begun to fail. Each time I brought my car in for service my concerns and complaint of the dash board were largely ignored. Simply blown off to say it was not covered under the warranty. When asked if there had been any recall or widespread complaints I was told no to both questions. It was only recently I discovered on a government recall site there had actually been a customer service action offered to address this problem. I did not receive this notification. I am very dissatisfied to learn that not only wasn't I notified of this offer, my direct questions towards this concern produced answers that were inaccurate. This situation troubles me deeply as I prepare for the purchase of my next new car. I think. Is this the honesty ( or should I say lack of honesty from a car manufacturer ) as I decide what manufacturers vehicle and service will best satisfy my expectations as a new car consumer. My families are loyal customers and current owners of ford, lincoln, mercury products. These include lincoln continental, ford explorer, mercury mystique , and ford taurus. I was leaning towards the purchase of the 2009 mercury mariner. In light of my current findings I'm not so sure I will still choose one of your vehicles. Having relatives who are currently long time employees of f,l,m, as well as retired family members from f,l,merc. I know that they too are considering purchase of new vehicles also in the near future. I really expect a response from someone in helping me resolve the issue I'm having. Dissatisfied consumer. Cynthia johnson-jerman

Filed Apr 13, 2008 · Body, Visibility · 50,000 miles · FL

Dash has peeled back by windshield, defroster section popped out, as time progresses the dash keeps peeling back/raising up...eventually, it will be too high to see over. (I am short stature).

Filed Apr 12, 2008 · Electrical · NJ

Instrument panel cover is warped.

Filed Apr 10, 2008 · Electrical, Engine · 88,081 miles · IN

2000 mystique ls, engine stall 7 times over the last 10 months. After multiple repairs, the mercury dealer could not find the problem. Problem still exists.

Filed Apr 25, 2007 · Suspension · 74,348 miles · IL

Front left coil spring broke and punctured tire while backing from driveway. No injuries or damage to vehicle. Both front coil springs replaced by ford dealer at a cost of about $300. Tire dealer replaced tire under road hazard warranty.

Filed Mar 17, 2007 · Visibility · 50,000 miles · AE

I have the same exact defect as - campaign number: dp06004 structure visibility:defroster/defogger system:windshield:blower

Filed Oct 9, 2006 · Fuel system · 103,000 miles · OH

Passanger side fuel tank retainer strap corroded through and yielded. Driver side strap is also corroded and needs to be replaced but did not yield.

Filed Sep 4, 2006 · 63,000 miles · MN

Instrument panel warpage causes loss of defroster function.

Filed Jul 28, 2006 · Electrical · 38,463 miles · NY

Dt*: the contact stated that the vehicle's dash warped on 10/15/06 causing the windshield defroster vent cover to pop out of place. The vehicle was taken to the dealer shortly after and determined that a technical service bulletin 0346 with the federal safety agency item #10001899 had expired. The vehicle's dashboard was replaced on 04/17/06.