2014 Mitsubishi Outlander: backup camera failure

Filed May 5, 2021 · 61,750 miles · OH

The rearview camera system suddenly quit showing video when I put the car in reverse. The camera itself still works as I can go into the settings for brightness, color, etc., the back up sensors still beep when I am backing up and the reverse lights still work as well. From looking at the mitsubishi forum (https://www.mitsubishi-forums.com/threads/reverse-camera-not-coming-on.72338/#post-360974) , apparently this is an issue for many people. One forum member states an etacs coding entry called 'rear_cmr_prst' says it is 'not present.' I feel this is most definitely a safety issue, particularly when backing out of a public parking spot. I realize this is a convenience item for my year of vehicle (2014), but since the cameron gulbransen kids transportation safety act of 2007 became law as of may 1, 2018, these items are standard equipment on all new vehicles. From reading the forum, any repairs are at the expense of the consumer, and my local mitsubishi shops have no idea of what is wrong and have never heard of the problem. Many in the forum mention 'vehicle signal check' menu, etacs programming, can communications, coding data, and other wiring information the average consumer is oblivious of. If rearview cameras are required equipment due to passage of the above law, shouldn't this issue be a safety recall for repair or replacement of the defect at manufacturer expense? By the way, this car has never been in any accident, had any damage done to the rear of the vehicle and has always been well cared for and maintained.

Filed Oct 29, 2020 · CA

When I put my car in reverse, my rear camera does not work.... I have not had any sort of accident.

Filed Sep 28, 2018 · Electrical · 58,000 miles · NY

At just under 60,000 miles, the rear back up camera stopped working, resulting in a safety hazard while backing up. When I contacted the dealer, I was told they are familiar with the issue, but it's commonly in the stereo head unit, which is not covered under warranty, and would not look at it as they said it's costly , up to $800 to replace the head unit.

Filed Jul 11, 2017 · Lights · 58,000 miles · FL

There is a problem with these vehicles. The front headlights need to be replaced every 6 months or less. There have also been problems with the computer. I was driving and the rear camera came on while in drive. I pulled into a parking lot. When I started the car I had no brakes and no power steering. I turned off the car and turned it back on and it was fine. I had it towed in for service and the dealership service center said the computer had no codes to indicate any problem and they can not recreate the problem. Also, the battery has been replaced on this vehicle at least 3 times.

Filed Nov 13, 2014 · Acceleration, Body · 10,500 miles · CA · crash

I'm backing up on a reverse mode and a slightly elevated rv parking to get some heavy items next to my drive way, I slowly moving and try to aligned it to the pavement I notice the backup camera didn't work and press my feet to the brake then after I release it accelerate past backward hitting the wooden fench and zero ground the 6 foot shed, causing the back body part of the car wreck and I end up on a 3 bricks high planter. I have some history in the past that the following day that I got the car from the dealer I returned it to them because I heared a popping sound on the engine part when I stop the engine, they said its just normal but with all the cars that I had I never experience this so unusual and the static on the car seat everytime I come out of the car I even transfer the static feel when somebody touch me I and after a week they put leather seat it is still the same what I did I put a rug on my seat that lessen the static. Everytime I bring the car on all the complaints they just ignore it and telling me its just normal and because I never bought any brand new car except mitsubishi since 1997 so my trust is still there until this crash happend to me and first time in my entire life its good thing it happens with in my property what if this malfunction happens outside and I hurt somebody that accident was traumatic to me I don't want to drive that car anymore I don't know what will happen next. I file complain with them, then after 3 weeks they don't want to take responsibility and advise me to just claim accident on my insurance. I ask the service manager to please email me a copy of their investigation and a written report on their advise on me. Michael of mitsubishi anaheim is hesitant to give me any written report on the test they've done and advice they want me to do.