The front and rear backup cameras on my 2022 Mitsubishi Outlander have completely failed, leaving me with a blank, black screen. This creates a severe safety hazard when parking and reversing. My vehicle's VIN explicitly shows an active "Remedy Status: Repair Available" on the official Mitsubishi portal for safety recalls SR-25-001, SR-23-001, and SR-22-003.The local dealerships claim the recall was already completed in April. However, if the safety issue was truly and permanently fixed, the "Remedy Status" column would match and say "Completed." Instead, the manufacturer's live system explicitly says "Repair Available," proving my vehicle is legally owed the updated software fix.Despite this clear safety status, Jeremy Franklin Mitsubishi (demanding $182) and Northtowne Mitsubishi (demanding $169) are refusing to perform these safety repairs unless I pay an out-of-pocket diagnostic fee. Mitsubishi Corporate Customer Relations has also refused to stop the dealerships from imposing these illegal financial barriers on an open federal safety recall
Mitsubishi Outlander backup camera problems
24 of the 1,329 owner complaints about the Mitsubishi Outlander describe backup camera failure, most of them for the 2022 model year.
- owner complaints
- 24
- worst model year
- 2022
- typical mileage
- 58,000
By model year
Often reported together
Screen failure 4Collision warning 2Headlights 1Check engine light 1Brake failure 1Adaptive cruise 1
What owners say
While putting my car in reverse my backup camera froze and then went completely black. I have tried the hard and soft reset with no luck. You can hear the infotainment system trying to load over and over again with a black screen. While researching, I see there was a previous recall for this exact problem that required a software update which mine had right before I bought it used less than a year ago. If the update did not work or only worked temporarily, the unit had to be replaced. I’m not getting anywhere with my dealership for help. They offered to sell me a $5,000 unit or told me to buy an extended warranty for electronics, wait a month and file a claim. I find it hard to believe that this is not related to recall. I had a 13 year old Nissan pathfinder before his and my backup camera/screen was still going strong.
Recall repair did not solve the camera problem. Rear camera and parking assist camera's do not come on. When car is shifted into reverse, camera does not appear. This issue was already reported and I have completed the recall maintenance for this issue and the problem still persists. This is a massive safety liability. I took the car into the dealership and they confirmed the recall maintenance has already been completed. They then charged me $100 to do a diagnostic test, but they couldn't determine why the cameras were failing. I paid $100 and left with nothing fixed.
Vehicle: 2025 Mitsubishi Outlander PHEV I am filing this safety complaint regarding a recurring electrical/software defect in my 2025 Mitsubishi Outlander PHEV affecting the backup camera display and infotainment screen. The backup camera screen repeatedly freezes and goes completely black while the vehicle is in reverse gear. This eliminates all rear visibility during backing maneuvers, posing a serious risk of striking pedestrians, cyclists, or objects — especially children in blind spots who cannot otherwise be seen. In addition, the infotainment screen has shut off entirely at least once while the vehicle was being driven, creating a dangerous distraction and loss of vehicle controls. I want to be clear that my dealership has acted in complete good faith and has done everything within their power to diagnose and resolve this issue. They have worked diligently on my behalf and are not the source of the problem. The failure to provide a fix lies squarely with Mitsubishi Motors North America, which has been unable or unwilling to supply an adequate repair, software update, or resolution despite being made fully aware of this ongoing safety defect. I have contacted Mitsubishi Motors North America directly on multiple occasions. They have failed to provide a satisfactory explanation, a committed timeline for a fix, or any path toward resolution. This is not a dealer-level issue — this is a manufacturer-level failure to address a known defect. This is not a convenience issue — the failure of a federally mandated backup camera system is a safety defect. Federal law (49 CFR Part 571, FMVSS 111) requires rear visibility systems to function properly at all times. I respectfully request that the federal safety agency open a formal investigation into this defect and determine whether a recall or technical service bulletin is warranted for the 2025 Mitsubishi Outlander PHEV.
Sometimes when I am backing up, the rear backup camera will go dark, switch to something random (such as music screen) or freeze (I.e. it shows a clear path behind me while backing up but the screen is just frozen). This is a significant safety issue because if someone is relying on a backup camera to maneuver, and a kid walks behind the car, the driver would not notice the kid if the screen froze. If the backup camera fails, a driver is blind and must either continue blind (as mirrors may not be adjusted for backing up) or must switch gears to go forward (which could also cause an accident since there is a delay in doing this and a car may be exposed on the street).
The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the instrument panel turned blank. Additionally, the contact stated that the rearview camera image failed to display while reversing. The vehicle was taken to the dealer, where the contact was informed that the infotainment system needed to be replaced. The system was reprogrammed several times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,057.
The hood vibrates. It looks as if the hood is popped, but not actually unlatched. I had the update done on my backup camera, and now it's starting to glitch with lines that go across the whole screen. It reminds me of regular Nintendo in the '90s glitching out. And having to restart the whole system.
Screen and camera unit cuts off and you have no visual of rear view camera. No radio no sound no screen.
The contact owns a 2018 Mitsubishi Outlander. The contact stated while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact stated that the rearview camera failed to function properly, and the camera image appeared blank. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.
Radio does a hard reset all on its own, we lose backup camera, alerts and all safety functions that are built into the radio for adjustment. Also get collision warning stating it’s not working. Radio is no longer working. We asked the dealer and they said it’s going to be a recall very soon when we went in for an oil change.
Related recalls
Electrical system: starter assembly: relay
- What is wrong
- Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2015-2017 Outlander, 2015-2016 Lancer and Outlander Sport, and 2015 Lancer Evolution vehicles. These vehicles may have defective relays that can result in an engine stall, reduced engine power or the engine overheating.
- Risk
- If the engine stalls, there is an increased the risk of a crash.
- Remedy
- MMNA will notify owners, and dealers will replace the affected relays, free of charge. The recall began October 24, 2017. Owners may contact MMNA customer service at 1‑888‑648‑7820. MMNA's number for this recall is SR-17-005.
Recall number 17V609000 · Recall details
Electrical system
- What is wrong
- Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2009-2010 Mitsubishi Lancer vehicles manufactured January 12, 2009, to July 6, 2010, 2009-2010 Outlander vehicles manufactured January 12, 2009, to August 27, 2010, 2010 Lancer Sportback vehicles manufactured June 17, 2009, to June 8, 2010, and 2010 Lancer Evolution vehicles manufactured July 14, 2009, to August 4, 2010. The affected vehicles have an electronic control unit (ECU) that controls the head lights, tail lights, and windshield wipers. Due to a manufacturing error, the voltage inside this ECU may be unstable.
- Risk
- Unstable voltage could result in intermittent failure of the vehicle's head lights, tail lights, and windshield wipers. If the headlights and/or windshield wipers fail, the driver could have reduced visibility. If the tail lights fail, the vehicle could be less visible. Either condition increases the risk of a crash.
- Remedy
- Mitsubishi will notify owners, and dealers will replace the affected ECU, free of charge. The recall began on June 15 ,2015. Owners may contact Mitsubishi customer service at 1‑888‑648‑7820. Mitsubishi's number for this recall is SR-15-002.
Recall number 15V232000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- On certain sport utility vehicles, water could enter the front floorboard area from openings in the side sill or upper dash area. This water could collect under the seat and cause electrical corrosion to occur in the harness connectors that contain the wiring for the seat belt pre-tensioner, side air bag impact sensor, and stop lamps.
- Risk
- Electrical corrosion of the harness could cause the seat belt pre-tensioner to malfunction, the side air bag not to deploy and/or the brake lamps not to illuminate or to falsely illuminate.
- Remedy
- Dealers will inspect the side sills and dash panel for openings that may allow water leakage into the vehicle cabin. In addition to sealing any openings that may be found, the wiring connectors will be inspected for signs of electrical corrosion. The floor harness will be replaced if it has any signs of water damage or electrical corrosion. Owner notification began june 23, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mitsubishi america at 1‑800‑222‑0037 or mitsubishi caribbean at 1‑787‑251‑8715.
Recall number 03V194000 · Recall details
Questions about the Mitsubishi Outlander backup camera
Which Mitsubishi Outlander years have backup camera failure problems?
The model years with the most reports are 2022 (10 complaints), 2014 (5 complaints) and 2023 (4 complaints).
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