I am writing to escalate a severe safety violation by my dealership regarding my 2022 Mitsubishi Outlander. My infotainment screen is freezing and looping black, which leaves me without a functioning rearview safety camera. I brought the vehicle in for Safety Recall SR-25-001 (the federal safety agency Campaign 25V369), but the software update failed. The dealership is now refusing to order a replacement radio unit, claiming my car is "not covered due to mileage." Safety recalls do not have mileage limits, and this defect is explicitly covered under TSB 2554002 (the 7-year, unlimited-mileage warranty extension for 2020–2022 Outlander touchscreens). I have tried calling 3 times and went in person twice with zero resolution. I need a corporate case manager to immediately contact the dealership and authorize a full hardware replacement.
Mitsubishi Outlander screen failure problems
13 of the 1,329 owner complaints about the Mitsubishi Outlander describe screen or infotainment failure, most of them for the 2022 model year.
- owner complaints
- 13
- worst model year
- 2022
By model year
- 20251
- 20232
- 20228
- 20171
- 20151
Often reported together
What owners say
The front and rear backup cameras on my 2022 Mitsubishi Outlander have completely failed, leaving me with a blank, black screen. This creates a severe safety hazard when parking and reversing. My vehicle's VIN explicitly shows an active "Remedy Status: Repair Available" on the official Mitsubishi portal for safety recalls SR-25-001, SR-23-001, and SR-22-003.The local dealerships claim the recall was already completed in April. However, if the safety issue was truly and permanently fixed, the "Remedy Status" column would match and say "Completed." Instead, the manufacturer's live system explicitly says "Repair Available," proving my vehicle is legally owed the updated software fix.Despite this clear safety status, Jeremy Franklin Mitsubishi (demanding $182) and Northtowne Mitsubishi (demanding $169) are refusing to perform these safety repairs unless I pay an out-of-pocket diagnostic fee. Mitsubishi Corporate Customer Relations has also refused to stop the dealerships from imposing these illegal financial barriers on an open federal safety recall
While putting my car in reverse my backup camera froze and then went completely black. I have tried the hard and soft reset with no luck. You can hear the infotainment system trying to load over and over again with a black screen. While researching, I see there was a previous recall for this exact problem that required a software update which mine had right before I bought it used less than a year ago. If the update did not work or only worked temporarily, the unit had to be replaced. I’m not getting anywhere with my dealership for help. They offered to sell me a $5,000 unit or told me to buy an extended warranty for electronics, wait a month and file a claim. I find it hard to believe that this is not related to recall. I had a 13 year old Nissan pathfinder before his and my backup camera/screen was still going strong.
Vehicle: 2025 Mitsubishi Outlander PHEV I am filing this safety complaint regarding a recurring electrical/software defect in my 2025 Mitsubishi Outlander PHEV affecting the backup camera display and infotainment screen. The backup camera screen repeatedly freezes and goes completely black while the vehicle is in reverse gear. This eliminates all rear visibility during backing maneuvers, posing a serious risk of striking pedestrians, cyclists, or objects — especially children in blind spots who cannot otherwise be seen. In addition, the infotainment screen has shut off entirely at least once while the vehicle was being driven, creating a dangerous distraction and loss of vehicle controls. I want to be clear that my dealership has acted in complete good faith and has done everything within their power to diagnose and resolve this issue. They have worked diligently on my behalf and are not the source of the problem. The failure to provide a fix lies squarely with Mitsubishi Motors North America, which has been unable or unwilling to supply an adequate repair, software update, or resolution despite being made fully aware of this ongoing safety defect. I have contacted Mitsubishi Motors North America directly on multiple occasions. They have failed to provide a satisfactory explanation, a committed timeline for a fix, or any path toward resolution. This is not a dealer-level issue — this is a manufacturer-level failure to address a known defect. This is not a convenience issue — the failure of a federally mandated backup camera system is a safety defect. Federal law (49 CFR Part 571, FMVSS 111) requires rear visibility systems to function properly at all times. I respectfully request that the federal safety agency open a formal investigation into this defect and determine whether a recall or technical service bulletin is warranted for the 2025 Mitsubishi Outlander PHEV.
A software issue in the Alliance in-vehicle Infotainment (A-IVI) Display unit cause the sirven to freeze or display black during a backing event
The contact owns a 2022 Mitsubishi Outlander. The contact stated that while attempting to start the vehicle, the contact noticed that the infotainment system was displaying a blank and darkened screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 59,785.
The contact owns a 2023 Mitsubishi Outlander. The contact stated that on several occasions while the vehicle was started, in park(P), and while driving and in reverse, the infotainment screen was black. The vehicle was taken to a dealer on several occasions however, the failure could not be replicated. The contact then received notification of the federal safety agency Campaign Number: 25V369000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was unknown.
The backup camera view is not shown on the infotainment system. The screen goes blank. Checking the hidden menu, the backup camera view is available. This impacts reverse packing and hence safety of the pedestrians and passengers.
Persistent issue where the vehicle will loose all power to brakes, engine, instrument cluster and infotainment. This issue has almost caused 2 crashes out of the 3 occasions in which it has occurred. When the issue happens all power is lost as if the car were rolling in neutral while off, no indication of what is wrong or anything of the sort. It happened on the highway going about 65 mph, was able to steer (without power steering support) into the emergency lane as the car dramatically dropped speed. The brakes were also not being supported by the booster so it was extremely difficult to push the pedal, thankfully it was on a bit of an uphill. Put the car manually into park after it stopped, and by itself the car restarted, although some of the cluster components and infotainment components were very slow to restart. The next time this happened was in slow traffic, once again the car shut off with no warning of any kind. Once I managed to get the brake pedal pushed far enough for the brakes to engage, I managed to stop the car within a foot or so of the person in front of me. Once again, I put the car in park and it was able to restart on its own. Both times it has been to the dealer, Don Herring of Plano, and as helpful as the service advisor is, there is still no solution in sight as they keep changing electrical components left and right. I am worried about the car becoming a rolling ball of metal that I cannot stop one day. I hope Mitsubishi figures this problem out, otherwise its a fatality waiting to happen.
While driving or coming to a stop, the engine will shut off, the infotainment system will reboot and the car needs to be stopped, put into park if it hadn't done so and turned back on. It does this randomly and because the dealer cannot recreate it, it constantly gets ignored. We are not sure why this happens but it is extremely unsafe.
Related recalls
Electrical system: starter assembly: relay
- What is wrong
- Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2015-2017 Outlander, 2015-2016 Lancer and Outlander Sport, and 2015 Lancer Evolution vehicles. These vehicles may have defective relays that can result in an engine stall, reduced engine power or the engine overheating.
- Risk
- If the engine stalls, there is an increased the risk of a crash.
- Remedy
- MMNA will notify owners, and dealers will replace the affected relays, free of charge. The recall began October 24, 2017. Owners may contact MMNA customer service at 1‑888‑648‑7820. MMNA's number for this recall is SR-17-005.
Recall number 17V609000 · Recall details
Electrical system
- What is wrong
- Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2009-2010 Mitsubishi Lancer vehicles manufactured January 12, 2009, to July 6, 2010, 2009-2010 Outlander vehicles manufactured January 12, 2009, to August 27, 2010, 2010 Lancer Sportback vehicles manufactured June 17, 2009, to June 8, 2010, and 2010 Lancer Evolution vehicles manufactured July 14, 2009, to August 4, 2010. The affected vehicles have an electronic control unit (ECU) that controls the head lights, tail lights, and windshield wipers. Due to a manufacturing error, the voltage inside this ECU may be unstable.
- Risk
- Unstable voltage could result in intermittent failure of the vehicle's head lights, tail lights, and windshield wipers. If the headlights and/or windshield wipers fail, the driver could have reduced visibility. If the tail lights fail, the vehicle could be less visible. Either condition increases the risk of a crash.
- Remedy
- Mitsubishi will notify owners, and dealers will replace the affected ECU, free of charge. The recall began on June 15 ,2015. Owners may contact Mitsubishi customer service at 1‑888‑648‑7820. Mitsubishi's number for this recall is SR-15-002.
Recall number 15V232000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- On certain sport utility vehicles, water could enter the front floorboard area from openings in the side sill or upper dash area. This water could collect under the seat and cause electrical corrosion to occur in the harness connectors that contain the wiring for the seat belt pre-tensioner, side air bag impact sensor, and stop lamps.
- Risk
- Electrical corrosion of the harness could cause the seat belt pre-tensioner to malfunction, the side air bag not to deploy and/or the brake lamps not to illuminate or to falsely illuminate.
- Remedy
- Dealers will inspect the side sills and dash panel for openings that may allow water leakage into the vehicle cabin. In addition to sealing any openings that may be found, the wiring connectors will be inspected for signs of electrical corrosion. The floor harness will be replaced if it has any signs of water damage or electrical corrosion. Owner notification began june 23, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mitsubishi america at 1‑800‑222‑0037 or mitsubishi caribbean at 1‑787‑251‑8715.
Recall number 03V194000 · Recall details
Questions about the Mitsubishi Outlander screen failure
Which Mitsubishi Outlander years have screen or infotainment failure problems?
The model years with the most reports are 2022 (8 complaints), 2023 (2 complaints) and 2015 (1 complaints).
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