2022 Mitsubishi Outlander: screen or infotainment failure

Filed Oct 15, 2026 · Electrical · TX

I am writing to escalate a severe safety violation by my dealership regarding my 2022 Mitsubishi Outlander. My infotainment screen is freezing and looping black, which leaves me without a functioning rearview safety camera. I brought the vehicle in for Safety Recall SR-25-001 (the federal safety agency Campaign 25V369), but the software update failed. The dealership is now refusing to order a replacement radio unit, claiming my car is "not covered due to mileage." Safety recalls do not have mileage limits, and this defect is explicitly covered under TSB 2554002 (the 7-year, unlimited-mileage warranty extension for 2020–2022 Outlander touchscreens). I have tried calling 3 times and went in person twice with zero resolution. I need a corporate case manager to immediately contact the dealership and authorize a full hardware replacement.

Filed Aug 19, 2026 · Driver assistance · MO

The front and rear backup cameras on my 2022 Mitsubishi Outlander have completely failed, leaving me with a blank, black screen. This creates a severe safety hazard when parking and reversing. My vehicle's VIN explicitly shows an active "Remedy Status: Repair Available" on the official Mitsubishi portal for safety recalls SR-25-001, SR-23-001, and SR-22-003.The local dealerships claim the recall was already completed in April. However, if the safety issue was truly and permanently fixed, the "Remedy Status" column would match and say "Completed." Instead, the manufacturer's live system explicitly says "Repair Available," proving my vehicle is legally owed the updated software fix.Despite this clear safety status, Jeremy Franklin Mitsubishi (demanding $182) and Northtowne Mitsubishi (demanding $169) are refusing to perform these safety repairs unless I pay an out-of-pocket diagnostic fee. Mitsubishi Corporate Customer Relations has also refused to stop the dealerships from imposing these illegal financial barriers on an open federal safety recall

Filed Jun 24, 2026 · Driver assistance · WV

While putting my car in reverse my backup camera froze and then went completely black. I have tried the hard and soft reset with no luck. You can hear the infotainment system trying to load over and over again with a black screen. While researching, I see there was a previous recall for this exact problem that required a software update which mine had right before I bought it used less than a year ago. If the update did not work or only worked temporarily, the unit had to be replaced. I’m not getting anywhere with my dealership for help. They offered to sell me a $5,000 unit or told me to buy an extended warranty for electronics, wait a month and file a claim. I find it hard to believe that this is not related to recall. I had a 13 year old Nissan pathfinder before his and my backup camera/screen was still going strong.

Filed Oct 20, 2025 · 58,785 miles · CA

The contact owns a 2022 Mitsubishi Outlander. The contact stated that while attempting to start the vehicle, the contact noticed that the infotainment system was displaying a blank and darkened screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 59,785.

Filed Jun 27, 2024 · Acceleration, Brakes · TX

Persistent issue where the vehicle will loose all power to brakes, engine, instrument cluster and infotainment. This issue has almost caused 2 crashes out of the 3 occasions in which it has occurred. When the issue happens all power is lost as if the car were rolling in neutral while off, no indication of what is wrong or anything of the sort. It happened on the highway going about 65 mph, was able to steer (without power steering support) into the emergency lane as the car dramatically dropped speed. The brakes were also not being supported by the booster so it was extremely difficult to push the pedal, thankfully it was on a bit of an uphill. Put the car manually into park after it stopped, and by itself the car restarted, although some of the cluster components and infotainment components were very slow to restart. The next time this happened was in slow traffic, once again the car shut off with no warning of any kind. Once I managed to get the brake pedal pushed far enough for the brakes to engage, I managed to stop the car within a foot or so of the person in front of me. Once again, I put the car in park and it was able to restart on its own. Both times it has been to the dealer, Don Herring of Plano, and as helpful as the service advisor is, there is still no solution in sight as they keep changing electrical components left and right. I am worried about the car becoming a rolling ball of metal that I cannot stop one day. I hope Mitsubishi figures this problem out, otherwise its a fatality waiting to happen.

Filed May 7, 2024 · Electrical, Engine · TX

While driving or coming to a stop, the engine will shut off, the infotainment system will reboot and the car needs to be stopped, put into park if it hadn't done so and turned back on. It does this randomly and because the dealer cannot recreate it, it constantly gets ignored. We are not sure why this happens but it is extremely unsafe.

Filed Feb 22, 2023 · NJ

During reverse, the infotainment screen would go black for about 1 to 2 seconds so I won't be able to see the rear of the vehicle. Vehicle never had this problem prior to being updated by the dealer. The dealer was never able to fix this issue despite being brought to their attention 3 times. They were going to inform the manufacturer but appears it was never done. I have contacted Mitsubishi customer service and they never called me or attempted to address the issue.

Filed Nov 14, 2022 · WV

Received recall for infotainment. A-IVD screen may appear blank while in reverse. I did not have a problem with A-IVD screen in reverse going blank. But, after doing recall, now my screen goes out for about 3sec. ( Periodically not all time). Would advise if no problem with A-IVD don’t do recall!!! Now after contacting Mitsubishi they are aware of this happening to units with no problem. Ask to return to original software was told they will get back, well haven’t heard a thing!