2021 Jeep Grand Cherokee L owners report a jump in suspension complaints

Filed Oct 25, 2026 · Steering · MI

While driving my 2021 Jeep Grand Cherokee L at approximately 45 mph on [XXX], I unexpectedly lost electronic power steering assistance. The steering became difficult to control, creating a serious safety hazard. I was fortunately able to maneuver off the roadway, but this sudden failure could have resulted in a serious collision, placing myself and other motorists at risk. Multiple dashboard warnings appeared during the incident, including “Service Power Steering,” “Service Electronic Stability Control,” “Auto Park Disabled,” and “Park Brake Temporarily Unavailable.” I had not previously experienced a loss of power steering assistance. The vehicle was inspected by an authorized Jeep dealership, which diagnosed an internal electronic power steering rack failure and recommended replacement at an estimated cost of $4,000. The dealership also identified a parking-related electronic module that was not communicating properly and required additional diagnosis. Both the main and auxiliary batteries were replaced, but the warnings persisted. Within three days, the dealership reported that the newly installed auxiliary battery was nearly discharged, raising additional concerns about possible electrical system malfunctions. I am the original owner, having leased the vehicle new and subsequently purchased it. The failure occurred at approximately 82,000 miles. I am also aware of the federal safety agency Recall 23V‑352 (Jeep Recall 58A), involving the intermediate steering shaft, although its relationship to this failure has not been established. The vehicle has been inspected by the dealership, which submitted a goodwill assistance request to Stellantis. The failed component’s availability for further inspection has not yet been confirmed. I am requesting investigation of this unexpected loss of power steering assistance while driving, given the significant risk of a serious accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 26, 2026 · Engine, Transmission · 53,331 miles · NC

The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that three times while driving approximately 60 MPH, the vehicle lost automotive power. The message “Service Transmission” was displayed. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,331.

Filed Oct 27, 2026 · Steering, Suspension · MD

STELLANTIS SPECIAL INVESTIGATION # 98439287/FOLOW UP FOR the federal safety agency COMPLAINT # 11769254/STELLANTIS CATASTROPHIC STRUCTURAL FAILURE / RECALL REMEDY FAILURE: - The front wheel and upper control arm completely separated from the steering knuckle while driving on the road. On October 5, 2026, while driving on a public road, my 2021 Grand Cherokee Limited suffered a catastrophic structural component failure where the wheel and upper control arm completely separated from the steering knuckle, causing an immediate and hazardous loss of steering control. This exact failure matches the critical safety components covered under an active manufacturer safety recall 10B/the federal safety agency 24V‑132. The recall was repaired at the dealership on 08 July 2024. Despite the component failure matching an open safety recall, Stellantis is stonewalling the recall remedy. Stellantis corporate customer service is improperly misclassifying this life-threatening structural failure as a standard parts warranty issue rather than a safety recall failure. Consequently, they have denied the provision of a loaner or rental vehicle, leaving me without safe transportation. Furthermore, the manufacturer is failing to act with any regulatory urgency. The vehicle has been held at two separate authorized Stellantis dealerships since the date of the incident (October 5, 2026). While Stellantis has opened a Special Investigation Case (Case Number: [98439287]) the inspection is not scheduled to proceed until November 3, 2026—nearly a full month after the on-road failure occurred. I am requesting that the federal safety agency's Office of Defects Investigation (ODI) immediately investigate Stellantis for a failure to properly administer and execute a federally mandated safety recall remedy, deliberately delaying a critical safety inspection, and misclassifying a catastrophic on-road structural failure to avoid corporate liability and consumer safety accommodations.