Failure of drivers side door lock actuator and gas cap door lock actuator on a 2004 nissan murano. The failure of my gas cap door actuator made it impossible to refuel the vehicle which could have left me stranded. The failure of my driver door lock actuator caused me to believe my door was locked when in fact it was unlocked...this failure exposed me to a personal safety breach.
2004 Nissan Murano locks complaints
Page 3 of 3: complaints 41 to 48 of 48, newest first, as owners wrote them.
Power locks fail on the drivers door for nissan murano 2004 model. This is becoming a common problem based on driver reports. It presents a safety and security risk when the lock switch fails to activate one of the doors. Nissan needs to recognize it and recall it.
Within a few days all four door lock stopped locking or unlocking automatically using the remote or the door switch. The only way to lock or unlock the doors was manually. I took it into the dealership for diagnosis and they said that all four actuators went out and needed to be replaced at a cost of $1600. They said they replace fuel lock actuators almost weekly and door lock actuators very frequently but usually not all four a the same time. I found it really hard to believe that four independent components would go out all within the same week. I placed a posting on a forum and was amazed at the response of the same problem. It is a definiate safety and security issue when you in the car because you have no idea if all doors are locked until you look at everyone of them and then you aren't really sure. It also is a safety/security issue when you are outside the vehicle because the murano only has one external key lock. It is also very inconvenient. Nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent.
Door locks, rear hatch lock and gas cap lock will not lock or unlock on a regular basis. I have spoke to many others having the same failure with the solenoids in the lock mechanism not functioning reliably. This is a huge safety factor, not having the security of a locked door, allowing anyone access at will. I can't believe nissan continues to deny there is a safety problem with these locks with so many having identical problems. It's only a matter of time before someone will lose their life or be injured from this lack of security from the door locks malfunctioning. I file this compliant to let the federal safety agency know of the problem and share this with nissan to hopefully convince them to take this more seriously and recall the cars to make the safe and secure.
The driver's door will lock intermittently on its own. No other doors so this. It causes a lot of inconvenience and has been a safety issue on several occasions. Several times the car was not locked when I thought it was because I tested the self-locked driver's door. My niece has the exact same vehicle with the same problem. Both her dealer and mine have each denied there is any problem or service bulletin with this issue. I also note that another party has reported the same problem.
2004 nissan murano front door locked when consumer opened it. Customer stated that the door stayed locked when she opened the door and remained locked upon exiting the vehicle. *kb the consumer stated on a 95 degree day, she had her 5 month old infant in the vehicle when her. Her infant started to cry so she pulled into a parking lot to calm her down while exiting the vehicle to re-enter on her son's side the vehicle doors locked and would not open. The consumer stated that she called 911 and the fire department opened the vehicle but the infant was crying hysterically for 20 minutes and luckily the consumer had the A/C blowing. The consumer stated would like the manufacturer to be made aware of the dangerous situation and to be reimbursed for the fixing the life threatening defect. The dealer stated A/C belt was fraying.
The rear hatch of my 2004 nissan murano se has a hydraulic lift that causes the rear hatch to move to a fully opened position without any human assistance (beyond pulling on the external rear hatch lever to initiate the process).*ak on sunday, september 12, 2004, the rear hatch hydraulics failed on 5 separate occasions to lift the hatch open by more than a few inches. When I manually lifted the hatch to an open position, the top center edge of the hatch caught on the rear center edge of the roof, causing body damage. More importantly, now the hatch will does not open fully with any consistency, either automatically or manually due to the body damage. When the damaged rear hatch top edge catches on the rear center edge of the roof, anybody trying to exit the vehicle through the rear will have difficulty squeezing through the opening. I'm trying to get a nissan dealership to repair the damage (surprise, surprise, they are trying to exclude coverage for repairing the damage from the vehicle warranty), but thought the federal safety agency should be aware of the rear hatch failure and the potential for trapping people in the rear.
Immediately after purchasing 2 separate 2004 muranos around the middle of july 2004, we had the driver-side doors on both vehicles intermittently lock about 20% of the time. The engine can be running or not, the key can be in the ignition with the engine off, or the key can be out of the ignition entirely. Three separate family members have had this happen several times each on both cars. Fortunately, there have been no dire consequences yet. I have walked home from the mail box to get the second key. My wife and her father have been at a gas station and could enter the car through one of the back doors. Potential safety issues: being completely locked out of the vehicle on a road in the desert with no water and unable to get into the car; my wife being out alone at night and unable to get into the car for her cell phone to call for help; a child or animal being locked in the car in the high heat in the arizona desert (an opportunity for a real tragedy). We have contacted the dealership several times and taken the cars into the service department. Our service manager said he believed it was a design flaw. Apparently there had been a similar problem with the 2003 muranos, but nissan says this has been fixed on the 2004 models. It hasn't been fixed on ours. Nissan's customer service claims there have been no other complaints and that we (the consumer) were the problem. It is hard to believe that three separate persons on two different cars on multiple occasions have the same issue if there is not a problem with the vehicle. And this is with all of us being mindful of the problem and being careful how we close the door. As a last resort, I have written a letter to mr. Carlos ghosn, ceo of nissan, n.a. Apprising him of our difficulty and of our inability to get any help whatsoever from nissan. In short, nothing has been done. No repair has been made. Nissan has essentially informed us that they don't have a problem, we do. Can you help?
VIN decoder
See the problems and recalls for an exact car
Buying a used 2004 Nissan Murano?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history