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2017 Pierce Impel problems

Typical yearClose to a typical year
Owner complaints
0
Recalls
6
Service bulletins
452 warranty

The worst 2017 Pierce Impel problems

Ranked by number of owner complaints. Mileage and cost come from what owners wrote.

Problems by type

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Recalls 6

Equipment: mechanical: boom/crane/ladderReported April 6, 2026 · 674 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforcer, Impel, and Velocity 107’ ladder and 110’ platform aerial firetrucks equipped with a single rear axle. The firm-on-ground system light may remain illuminated after the rear stabilizer loses contact with the ground.
Risk
A false firm-on-ground indicator light may lead to using the aerial device when the vehicle may shift during aerial operation, increasing the risk of injury.
Remedy
Pierce will provide instructions on how to update the vehicle software and perform an aerial device functional check, free of charge. Owner notification letters were mailed April 29, 2026. Owners may contact Pierce customer service at 1‑888‑974‑3723.

Recall number 26V217000 · Recall details

Fuel system, diesel: fuel injection system: fuel railReported May 26, 2021 · 2,416 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on June 24, 2021. Owner notification letters were mailed July 30, 2021. Owners may contact Pierce customer service at 1‑888‑974‑3723.

Recall number 21V394000 · Recall details

Electrical system: softwareReported January 2, 2019 · 994 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
Risk
If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
Remedy
Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1‑888‑974‑3723. Pierce's number for this recall is 74B295.

Recall number 19V022000 · Recall details

Exterior lighting: brake lightsReported October 26, 2018 · 717 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2017-2018 Pierce Arrow XT, Dash, Enforcer, Impel, Quantum, Saber, Velocity, and Commercial vehicles equipped with Whelen accessory brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk
If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.
Remedy
Pierce will notify owners, and Whelen will inspect the vehicles and replace the brake lights, as necessary, free of charge. The recall began March 4, 2019. Owners may contact Pierce customer service at 1‑888‑974‑3723.

Recall number 18V756000 · Recall details

StructureReported July 11, 2018 · 17 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.
Risk
If the bracket falls, it could strike a person below.
Remedy
Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1‑888‑974‑3723. Pierce's number for this recall is 74B290.

Recall number 18V463000 · Recall details

EquipmentReported July 18, 2017 · 65 vehicles affected
What is wrong
Pierce Manufacturing (Pierce) is recalling certain 2016-2017 Arrow XT, Enforcer, Impel, Quantum, and Velocity fire trucks equipped with Hale Pump Interlock Module Kits. The Hale interlock pressure switch can fail after prolonged exposure to extreme cold temperatures, preventing the fire truck water pump from operating.
Risk
If the fire truck cannot pump water during a fire emergency, there would be an increased risk of injury.
Remedy
Pierce will notify owners, and Hale Products dealers will replace the interlock modules, free of charge. The recall began on March 24, 2017. Owners may contact Hale customer service at 1‑800‑533‑3569 or Pierce customer service at 1‑414‑832‑3000. Pierce's number for this recall is 74B281.

Recall number 17V455000 · Recall details

See all 6 recalls for the 2017 Pierce Impel

Technical service bulletins for the 2017 Pierce Impel 45

Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.

See all 45 bulletins for the 2017 Pierce Impel

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Other model years

20072008

Questions about the 2017 Pierce Impel

Is the 2017 Pierce Impel reliable?

Owners have filed 0 complaints about the 2017 Pierce Impel.

What is the most common problem with the 2017 Pierce Impel?

There are not enough complaints to tell.

How many recalls does the 2017 Pierce Impel have?

6 recalls, covering equipment, fuel system, diesel and electrical system.

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