I have taken this car to charlie thomas service dept. Multiple times for repairs on this throttle body that sticks open and accelerates my vehicle to where I have to slam on the brakes. There is a recall for the injection system that causes the throttle body to become "carboned up" but the service dept will not honor this recall. I am also having problems with the brakes and the service dept says this is normal. They are making a very loud squealing noise when I first start driving, yet they charged me to repair the problem and then tell me that it is normal. Who do I contact to see about being reimbursed for those charges. I would like to also report that my car has a water leak that took them almost 2 1/2 weeks to locate and it has ruined my carpet padding. Who do I report this to. The leak was coming from the trunk. I would like to report this service dept to the correct organization about their service. I am quite sure it is not normal to have my accelerator stick while I am driving yet that is what this service dept is saying is normal when the car is cold. Well it happens when the car has warmed up and been driven for awhile. Thank you for reading my complaint and please contact me via email, phone, or mail.
2000 Plymouth Neon acceleration complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
When vehicle is in cruise control it will downshift. Vehicle will then accelerate as though it is going into passing gear. This problem happens when on long drives. Contacted dealer, and dealer stated this was normal.
While driving 25 MPH vehicle accelerated and then hit an embankment, and rolled once upin impact, neither airbag deployed. Consumer was not injured.
While driving 25mph another vehicle cut in front, forcing consumer to brake. Once consumer took foot off brake vehicle accelerated, engine revved, and shot across road to left. Consumer wanted to avoid hitting other vehicles, hit embankment, and rolled once. Consumer was not injured. *ak
Consumer was traveling 55-60mph slid on some black ice, sliding almosts 550 feet, and accelerator got stuck and hit a light pole in center of road. Manufacturer will conduct an investigation. Vehicle was totalled by insurance company.
Daughter indicated at time of accident that vehicle would not slow down when brakes were applied. Figured operator error at time however, may have been wrong especially in light of recall information. Note. Weather was fine the day of the accident, no extreme cold. Vehicle was on dirt road, coming down a hill when she allegedly tried to slow vehicle down.
Consumer is having difficulty in scheduling recall (00v‑194) appointment with the dealership.
While parking and applying the brakes pedal would not depress. The accelerator pedal would not move and steering wheel locked up, causing driver to hit a crub and then a parked vehicle. The air bags did not deploy in the crash. The vehicle was towed to the dealer's body shop for repairs. Please provide any further information.
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