The contact owns a 2023 Polestar Polestar 2. The contact received notification for the federal safety agency Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.
2023 Polestar 2 driver assistance problems
90 complaints (77% of all complaints for this car).
- owner complaints
- 90
- of this car's complaints
- 77%
- crashes
- 0
- recalls
- 2
Which part fails
- Sensing system: camera81
- Rearview system braking6
- Warnings5
- Blind spot detection1
- Automatic emergency braking1
- Assist1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Polestar 2 driver assistance problems in other years
Related recalls
Back over prevention: software
- What is wrong
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
- Risk
- A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1‑800‑806‑2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning April 20, 2026. This recall replaces previous the federal safety agency recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
Recall number 25V615000 · Recall details
Back over prevention: software
- What is wrong
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1‑800‑806‑2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V‑477 will need to have the new remedy completed.
Recall number 25V280000 · Recall details
Related investigations
Loss of rear-view camera image
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V‑280.Polestar initiated Recall 25V‑280 to address shortcomings in the remedy for Recall 24V‑477, which intended to address rear camera outage conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V‑477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles. According to Polestar, this failure was due to a memory allocation error in the IHU. To address this error, the remedy, provided by an over-the-air (OTA) software update , shortened the retry times of the camera streams and removed the rendering of the map in the driver display during backing events to release the graphic memory for the rear-view camera. On April 25, 2025, Polestar initiated Recall 25V‑280 to address similar issues with the rear-view camera display in certain MY 2021-2025 Polestar 2 vehicles. The recall remedy consisted of an OTA software update intended to correct a synchronization error between the Parking Assist Camera (PAC) and the Infotainment Head Unit (IHU). The updated software would maintain the high-speed signal connection between the PAC and IHU, instead of toggling on and off by request. ODI has received two hundred seventy-five (275) Vehicle Owner Questionnaires (VOQ) alleging failure of the rear-view camera to display after receiving the remedy for Recall 25V‑280. Consumers reported that the rear-view camera failed to display once the vehicle was initially placed in reverse, as well as losing the rear-view image while the vehicle was traveling in reverse . Failure to display the rearview image will reduce the driver’s visibility in a backing event, increasing the risk of a crash. On July 18, 2025, ODI sent Polestar an Information Request (IR) letter requesting data for vehicle production, field incidents, and any modifications related to the backup camera and its software. ODI also requested information pertaining to Polestar’s internal assessments, problem resolutions, and their assessment of the alleged defect. On September 15, 2025, Polestar issued Recall 25V‑615, which sought to remedy the failure of Recall 25V‑280. Polestar acknowledged that the prior remedy was insufficient and that further engineering analysis would be required for final software development and validation. Polestar worked with its supplier (Volvo) and began validation of the new software in February 2026. On April 20, 2026, Polestar released the remedy for Recall 25V‑615 via an OTA software update. The update provided general stability improvements to the operating system, as well as bug fixes for the rear-view camera. Since the deployment of the 25V‑615 remedy, ODI has received only 3 VOQs alleging a rear camera outage, yielding a complaint rate of 0.01% for Recall 25V‑615. ODI assessed the conditions that led to the 25V‑280 remedy failures and the countermeasures deployed to prevent recurrence in vehicles that received the remedy for 25V‑615. To measure its efficacy, ODI analyzed materials produced by Polestar in its responses to ODI’s July 18, 2025, IR letter and additional materials Polestar furnished in response to email requests and a technical meeting in 2026.ODI also reviewed information Polestar provided in response to another IR letter the federal safety agency sent on March 25, 2026, requesting additional information related to the decision-making process for correcting the remedy failure of Recall 25V‑280. On June 10, 2026, at the request of ODI, Polestar presented a technical briefing of the remedy for Recall 25V‑615, which included both completion rates and remedy failure counts. ODI has monitored the remedy for Recall 25V‑615 since April 2026 and has observed the failure rate to remain low. ODI is closing this RQ following manufacturer action in the form of Recall 25V‑615. The Agency will continue to monitor the remedy and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
RQ25004
What 2023 Polestar 2 owners say
Most recent owner complaints, unedited.
Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.
The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.
the rear camera on this car has been having issues for well over a year. The dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that I just need to wait for an update to eventually come. They do not know when the update is coming. This has been an ongoing issue that is a big safety issue. The rear visibility on these cars is bad to begin with, so the rear camera is essential for safety. it either doesn't go on at all every other time I try to go in reverse, or it will just cut off mid-reverse driving. This is just on top of all the rest of the infotainment system issues this car has.
Rear‑view camera intermittently fails to provide a usable image when shifting into reverse. Symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. This results in intermittent loss of rear visibility and does not comply with FMVSS 111. The defect has persisted for several years despite multiple Polestar software updates and multiple the federal safety agency recall campaigns intended to correct the issue. The failure is reproducible and appears strongly load‑dependent. It occurs most often immediately after vehicle startup or when the infotainment system is busy with background activity such as app initialization, updates, or UI redraws. Under these conditions, shifting into reverse frequently produces no usable camera image. If I wait several seconds for the system to stabilize before shifting into reverse, the camera usually works, which indicates a resource‑contention or performance‑limitation issue within the Intel Atom–based infotainment head unit used in earlier Polestar 2 vehicles. The recall remedies have not resolved the defect, and the failure continues to occur under predictable, real‑world conditions. Because rear‑view camera activation is time‑critical for detecting pedestrians, children, pets, and obstacles, this ongoing defect presents an unreasonable safety risk. The repeated failure of software‑only remedies suggests the underlying cause may be hardware‑related. Newer Polestar and Volvo vehicles equipped with the Snapdragon‑based infotainment unit do not exhibit this behavior, which further supports the possibility of a hardware limitation in the original head unit. I request that the federal safety agency re‑evaluate the effectiveness of the current recall remedies and determine whether a hardware‑based fix is required to bring the vehicle into full compliance with FMVSS 111. This defect remains active despite multiple attempts to correct it and continues to compromise rear visibility and overall safety.
When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.
Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.
An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does not always engage, leaving either a blank space on the dashboard screen or sometimes the phrase “Rear camera currently unavailable”. This continues to occur despite software updates from the manufacturer.
Questions about the 2023 Polestar 2 driver assistance
Does the 2023 Polestar 2 have driver assistance problems?
Owners have filed 90 complaints about the driver assistance of the 2023 Polestar 2, 77% of all its complaints, more than any other problem.
At what mileage do 2023 Polestar 2 driver assistance problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2023 Polestar 2 driver assistance?
Yes, 2 recalls: 25V615000, 25V280000. Check your VIN to see if your car still needs the free repair.
What year does the Polestar 2 have the most driver assistance problems?
The Polestar 2 model years with the most driver assistance complaints are 2022 (217 complaints), 2021 (115 complaints) and 2023 (90 complaints).
Other 2023 Polestar 2 problems
Electrical 9Visibility 7Fuel system 5Acceleration 4Lights 3Body 2Brakes 2Engine 2Transmission 2Airbags 1Seat belts 1Seats 1Steering 1Suspension 1
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