-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.
2023 Polestar 2 driver assistance complaints
Page 2 of 4: complaints 11 to 40 of 90, newest first, as owners wrote them.
The back up camera repeatedly fails, and does not work, when I put my car into reverse.
I received the federal safety agency Recall No. 25V‑280 and had the vehicle updated to Software 3.6.4 in July 2025. Following this update I still have issues with the rear camera while the vehicle is in reverse. This includes 1) the camera not available with the system showing this error, 2) the camera not available with the screen continuing to show content not related to the camera, and 3) when the camera is available there are refresh issues that cause interrupted visibility concerns.
The rear view camera does not always work when putting the car into reverse and gives a "Camera Unavailable" error. My car is on the latest software revision which was supposed to resolve this, but it is still occuring. With the very small rear window, having a 100% working rear camera is imperative.
The reserve camera shows unavailable after the recall software update. My car is on 3.6.4 and camera unavailable happened twice in one day.
Backup camera becomes unavailable. This is after the latest update supposedly to fix the issue.
When reversing, the backup camera often displays "Camera is temporarily unavailable". This prevents me from safely backing up because there is poor visibility directly through the back window. This can easily be reproduced and replicated on any Polestar 2, and happens most frequently on startup of vehicle and backing up. This was already the subject of a recall that Polestar offered a software update for. However, despite the software update, it continues to happen regularly. I an updated to software version 3.6.4 and still get this problem.
Backup camera consistently fails to initialize when putting the car in reverse.
Specifically related to the two items checked above as the rear camera failing to come on when the vehicle is put into reverse software 3.6.4 was supposed to correct this issue, but it has since come back.
Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix.
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be fixed.
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Backup camera continues to have issues even after the previous update which was supposed to fix it. It has improved with the new update but has given the "camera is unavailable" message twice now, July 6, 2025 and july 12, 2025.
After the most recent OTA software update to v3.6.4, I am still experiencing the back up camera not available error message. I have no visual aid of the blind spots behind vehicle, to assist with manually looking out the rear window.
The rear view camera displays a message of “camera is temporarily unavailable” when shifting into reverse to view the rear camera. This issue was NOT alleviated with the most recent update
Backup camera display fails with “Camera Unavailable” notification most days. When the display does work, it flickers, resets, freezes. This also interferes with park-assist display. Sometimes even forward and/or 360 view freezes as well. OTA software 3.6.4 installed in early June DID NOT did not improve or resolve this issue.
When backing up I have experienced issues with the backup camera saying unavailable. This is after receiving the latest OTA update intended to fix the issue (3.6.4)
Rear view camera intermittently displays “camera is temporarily unavailable” message when backing up. Vehicle doesn’t have the best rear view visibility through the window, so I rely on the rear view camera more than in other vehicles. This is still occurring after installing the 3.6.4 update, which I’m told was supposed to address this issue.
The rear camera fails semi-regularly. It is unpredictable when it will occur. This might happen as soon as the car starts—to reverse out of a parking spot—or it might occur after driving for a while. It will also sometimes fail despite the other cameras working (front camera, 360 cameras). Sometimes, cycling through the cameras will fix the issue—if rear fails, put the car in park, cycle to front camera, 360 camera, front camera, 360 camera, and then rear camera—and this might resolve it. Sometimes exiting the car and re-entering it (basically, turning it off and on) will reset the camera. Sometimes rebooting the console will work (hold the reset button for 30 seconds and wait for the center console to reboot). But many times, nothing will work. Simply turning the car off for a few hours will be the only thing that resolves the issue. My car has had the update that was supposed to resolve the issue but the issue persists. I think the frequency has gone down but it still occurs semi-regularly. I would conservatively estimate that it occurs at least 1-3 times a month. It is also not unusual for the center console to simply stop working. That is, no function works: radio, bluetooth, navigation, any of the cameras. The center console just crashes on boot and is not recoverable—30 second reset does nothing—until the car is turned off a left for a bit. The last time this happened was 7/10/2025. I would say this occurs less frequently than the rear camera failure but I would estimate a few times a year? Three times this year (2025) so far. I don't know if these two issues are related but, if I were to speculate, there's a problem with the OS running the console.
The rear backup camera is still flaky and often will stop working or have a large and noticeable lag when backing up. This has not been fixed by the recent 3.6.4 software update as promised. It is available for inspection. If I am already in the middle of backing up and the camera goes out, I may hit someone that comes behind me quickly. No No None
After software 3.6.4 released by Polestar, my rear camera has issues populating the drivers side and rear camera. The rear-view camera display has issues during a backing. Failure to display the rear-view image will reduce my visibility in a backing event, increasing the risk of a crash.
When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver I am more dependent on the backing camera.
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Even with latest software update (3.6.4) I continue to get rear backup camera unavailable errors
Rear camera does not come up about half the time even on newest update when reversing
The software update to fix recall issue of 'rear visibility' did not work and the problem continues in which the back up camera is not activated by putting the car in reverse gear.
My Polestar received the software 3.6.4 from Polestar for the rear camera issue recall. However, the rear camera is failing to display and I am receiving “camera is temporary unavailable.
THe back up camera does not function properly about 50% of the time. I will get a blank screen with Camera not available. This has been getting worse with each update sent out by Polestar.
Rear view camera failed to initialize. Since the 3.6.4 software update (rear-view camera recall) I have had multiple instances where the rear-view camera has either entirely failed to start, given me the "Camera Unavailable" message, or started in a stuttering/flickering unusable state.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2023 Polestar 2?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history