2012 Prevost X3-45 problems

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain Prevost buses. Please see the above list of models. The entrance door is missing the emergency exit operating instruction label. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Risk

Missing instructions may prevent or delay passengers from evacuating the bus during an emergency, increasing the risk of injury.

Remedy

Prevost will replace the emergency exit label, free of charge. Owner notification letters are expected to be mailed December 7, 2026. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR26-19.

Recall number 26V675000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Risk

An unstable wheelchair increases the risk of injury to lift occupants.

Remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR24-26.

Recall number 24V523000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Risk

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy

Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR24-03.

Recall number 23V889000 · Recall details

What is wrong

Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Risk

An overheated alternator bearing can increase the risk of a fire.

Remedy

Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1‑866‑870‑2046.

Recall number 22V221000 · Recall details

What is wrong

Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.

Risk

A complete loss of steering would increase the risk of a crash.

Remedy

Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. The recall began June 3, 2019. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR19-04.

Recall number 18V928000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:

Risk

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1‑866‑870‑2046, or Kidde customer service toll free at 1‑855‑262‑3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.

Recall number 17V737000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Risk

If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Remedy

Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR17-28.

Recall number 17V618000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2014 X3-45, XLII-45, H3-41, and H3-45 coaches manufactured November 30, 2009, to August 12, 2014. In the affected vehicles, the wires for the Automatic Fire Suppression System (AFSS) Linear Thermal Detector (LTD) may be damaged by temperatures in the engine compartment.

Risk

The damaged wires may activate the AFSS and shutdown the engine, increasing the risk of a vehicle crash.

Remedy

Prevost will notify owners, and dealers will relocate the AFSS LTD wiring, free of charge. The recall began on July 17, 2015. Owners may contact Prevost customer service at 1‑800‑463‑7738. Prevost's number for this recall is SR15-30.

Recall number 15V348000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain model year 2007-2012 XLII, X3-45, H3-41, H3-45, and H3-45 VIP vehicles manufactured July 5, 2007, to May 11, 2012. The affected vehicles may be missing a fuel line locating clip, allowing the fuel line to rub against the braided coolant hose.

Risk

The fuel line rubbing may result in abrasion and a fuel leak, increasing the risk of a fire.

Remedy

Prevost will notify owners, and dealers will inspect the fuel line for abrasion, replacing it as necessary, and will properly secure the fuel line and coolant line, free of charge. The recall began on March 26, 2015. Owners may contact Prevost customer service at 1‑418‑883‑3391. Prevost's number for this recall is SR15-04.

Recall number 15V122000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2013 X3-45 and 2010-2014 H3-45 coaches manufactured May 1, 2010, through November 7, 2013, and equipped with Amaya Seats with a seat base that can be raised to accommodate wheel chairs. When the seat bases are raised and lowered they may rub against the seat belt and possibly cause damage to the seat belt.

Risk

A damaged seat belt may fail in the event of a crash, increasing the risk of injury to the seat occupant.

Remedy

Prevost will notify owners, and dealers will inspect and replace any damaged seat belts, and change the attachment point at the seat to remove the risk of damage to the seat belt, free of charge. The recall began on June 16, 2014. Owners may contact Prevost customer service at 1‑877‑773‑8678. Prevost's number for this recall is SR14-26.

Recall number 14V206000 · Recall details

What is wrong

Prevost Cars, Inc. (Prevost) is recalling certain model year 2012-2013 X3-45 VIP motorhomes, H3 VIP motorhomes and XLII-45 Entertainers and model year 2012-2014 model year X3-45, H3-41, H3-45 coaches manufactured June 6, 2011, through May 17, 2013, equipped with JAKO windshield wiper motors, model SWF403195. In the affected vehicles, the windshield wiper motor housing may crack resulting in a loss of windshield wiper function.

Risk

Without functioning windshield wipers, the driver's visibility may be reduced, increasing the risk of a crash.

Remedy

Prevost will notify owners, and dealers will inspect the vehicles and any affected windshield wiper motor will be replaced, free of charge. The recall began on February 26, 2014. Owners may contact Prevost at 1‑418‑883‑2888. Prevost's number for this recall is SR14-02.

Recall number 13V650000 · Recall details

What is wrong

Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.

Risk

Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.

Remedy

Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1‑418‑831‑2046.

Recall number 13V039000 · Recall details

What is wrong

Prevost is recalling certain model year 2011 and 2012 X3-45 Prevost coaches manufactured from March 25, 2011, through March 20, 2012. The left side radius rod support for the front I-beam suspension system may have been made from the wrong materials and thus, may suddenly break.

Risk

If the rod breaks while the vehicle is in use, stability and vehicle control may be lost, increasing the risk of a crash.

Remedy

Prevost will notify owners, and dealers will insepct the vehicles and replace any affected radius rod supports, free of charge. The recall began on January 28, 2013. Owners may contact Prevost at 1‑418‑883‑2888.

Recall number 12V600000 · Recall details

What is wrong

Prevost is recalling certain model year 2011-2012 X3-45 coach buses manufactured June 3, 2010, through August 25, 2011 and equipped with an Automatic Fire Detection and Suppression System (AFSS). As built, the affected vehicles have the AFSS storage tank in the engine compartment. High temperatures in the engine compartment area may cause the pressure relief valve to release the contents of the AFSS storage tank.

Risk

If the event of a fire, the AFSS may not operate as designed, increasing the risk of injury to the coach occupants.

Remedy

Prevost will notify owners, and dealers will relocate the extinguisher storage tank, free of charge. The recall began on December 19, 2012. Owners may contact Prevost at 1‑418‑883‑2888 x 6558.

Recall number 12V564000 · Recall details

What is wrong

Prevost is recalling certain model year 2012-2013 X3-45 and XLII-45 coach buses, manufactured between November 15, 2011, and August 14, 2012. The power cables may rub against sharp edges in both the rear junction box and the condenser compartment, resulting in a short-circuit.

Risk

If the power cables short-circuit, a vehicle fire may result.

Remedy

Prevost will notify owners, and dealers will re-route and repair the affected power cables, as necessary, free of charge. The recall began on November 14, 2012. Owners may contact Prevost at 1‑418‑883‑2888 x 6558.

Recall number 12V511000 · Recall details

What is wrong

Prevost is recalling certain model year 2011-2013 X3-45 and XLII Entertainer Bus vehicles, manufactured from November 24, 2010, through July 3, 2012. The power cable may come in contact, or rub against sharp, abrasive edges.

Risk

If this occurs, a short-circuit, or fire may result, increasing the risk of personal injury.

Remedy

Prevost will notify owners, and dealers will inspect and, as necessary, repair the power cables free of charge. The safety recall is expected to begin during August 2012. Owners may contact Prevost Car Inc., service department toll-free at 1‑866‑870‑2046 or 1‑418‑831‑2046.

Recall number 12V337000 · Recall details

What is wrong

Prevost is recalling certain model year 2012 vip45, x3-45, and xlii vehicles. The steering gearbox bolts may be too long to have been sufficiently torqued.

Risk

Over time, the steering gearbox bolts may start to loosen, leading to reduced steering function, increasing the risk of a crash.

Remedy

Prevost will notify owners and dealers will replace the bolts, free of charge. The safety recall is expected to begin during august 2012. Owners may contact prevost car inc., service department toll-free at 1‑866‑870‑2046 or 1‑418‑831‑2046.

Recall number 12V300000 · Recall details

the federal safety agency's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and rendering the bus inoperable.Analysis of the data provided by Prevost Car (US) Inc. showed high failure frequency and thermal events. An immediate shutdown of the bus can increase the risk of a crash or injury of bus occupants. In response to this investigation, Prevost Car (US) Inc. and Volvo Bus Corporation decided to conduct recalls 22V‑221 and 22V‑222. By submitting Part 573 Defect Information Reports on April 6, 2022, Prevost Car (US) Inc. and Volvo Bus Corporation notified ODI of a safety defect in certain model year (MY) 2010-2023 Prevost H3-45; X3-45; X3-45 Com; H3-45 VIP: X3-45 VIP and 2020 Volvo 9700 vehicles; some of these buses may have experienced thermal events after failure of the alternator front bearing, because the alternator belt continues to turn the alternator after the bearing failure.These recall actions address the safety concern that led to the opening of this investigation.Therefore, with these recall actions, this investigation is closed. The recalls encompass all model and MY vehicles addressed by the investigation. However, the closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist in other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

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