I need help with a safety issue after recall v08 epa & carb emissions modification. Since the program was updated, I have experienced severe hesitation upon acceleration. This hesitation is so severe that I cannot safely pull into traffic without risking an accident. I have taken my truck to the dealer twice since september 2019 and have made numerous phone calls to the dealer and fca. I was told from the dealer that the hesitation is very apparent, that fca is aware of the problem as it is wide spread, and fca is working on an update to the program. However, there is not a time frame for when there will be a fix. After numerous phone calls to the dealer and fca with no resolution, I sent an email to reid bigland, head of ram brand, but have heard nothing in response. Considering the significance of the hesitation, and the potential safety risks, I find the lack of urgency to correct this safety issue and nonchalant responses to my concerns completely unacceptable. Will you please help me in obtaining a resolution to this safety concern? If needed, I can provide my service records and the detailed letter that I sent mr. Bigland
2016 Ram 1500 fuel system complaints
Page 9 of 11: complaints 221 to 250 of 284, newest first, as owners wrote them.
The epa required update to my 2016 ram 1500 eco diesel has caused two issues and the first is a big safety issue affecting thousands of eco diesel owners. After the update to the egr the truck has a cold lag in take off of up to 7 seconds which could result in an accident. The second issue is the loss of 4 mpg fuel economy. We the owners are requesting that chrysler return the vehicles back to the old programming until a fix can be developed. I am afraid someone is going to get killed before the issue is addresses. Can you help us in this matter?
After the mandatory aem update the truck lost acceleration power and mpg went way down. I was told the trucks performance would stay exactly the same. In reality the truck turned into a slug. Also received a recall about possible fires due to egr cooler leaking coolant. Fca told me until a there's a fix to carry a jug of coolant and continue to refill as needed. I think that's ridiculous, the truck is 4 years old.
2nd time this has happened, checked eng light came on, low fuel sensor failed, fuel gauge goes to empty, truck runs fine, does not matter if driving on streets or highway, very concerned I dont run out of gas, I have to fill up every week, praying for a recall to have this mechanical failure fix quickly
19v 757 (safety recall number) safety recall was issued on 10.28.2019 to a possible fire hazard in the engine compartment due to possible cracks in the egr cooler. The date listed for notification / fix (december 13, 2019) has come and gone with no updates or info from fiat / chrysler. Due to the potential hazard of a fire, fca should have this issue resolved by now..... Still waiting.....
Ram 2016 ecodiesel is the subject of recall vb1 regarding threat of fire from faulty egr valve. The federal safety agency recall was announced in october and now the best estimate of a fix has been delayed from december 13 to april. That's too long to park this vehicle. Fca should offer the buyback that appears in the aem settlement to any truck that is a threat to burst into flames if driven. Others appear willing to drive their vehicles. I am not, nor would any well informed owner.
Did the new ecodiesel update and now truck lags during acceleration. Takes a second or 2 to take off. Also with the egr cooler recall I'm losing coolant can possibly cause a fire. Fca told me when I called to carry a jug of coolant with me to refill as needed. I would think I would have to do this on a 3 year old truck.
Vehicle stalled out while driving at low speed in the city .tried to restart then began sputtering and ultimately died . Vehicle was towed to a repair shop and was told it was a bad fuel relay found in the tipm system.
The fuel gauge goes to empty when it is full. Bad fuel sensor. It basically bounces around when I fill it up and then returns to empty. The dealership acknowledges this is a very common problem. I can't allow my wife and four children to drive long distances if they don't know how much fuel is in the tank. Extreme safety concern in desert area. This needs to be addressed at a large scale.
I purchased a new 2106 ram 1500 ecodiesel in 2016 from a dealer. There was an emissions recall for which I took to the dealer and had done according to the manufacturer. Since the recall was completed I have had a serious lag in acceleration. There is now a 3 to 4 second delay at 3/4 throttle before the truck takes off in a lurch. I asked the dealer how this can be fixed to accelerate as before the recall and they said there was nothing they could and that they would not undo the computer changes. I live off a busy street and trying to flow into traffic is a real challenge and a safety hazard. I'm afraid to lend my truck to family and friends because of the safety hazard and wanted to make sure a complaint has been filed.
Vehicle is three years old with roughly 41k miles. Engine light comes on, code reads fuel pump. Light goes out. Week or two later truck info menu says fuel sensor error and gauge reads empty. Researched and seen this is a common problem with similar year models. Even dealership confirms this. This will cost 1k to fix as well as a whole day at the shop. Why isn't this a recall? I've never heard of fuel sensors or pumps going bad this early. This issue isn't cover under powertrain warranty. It is under bumper to bumper but I'm out of luck as it's three year/36k miles. Engine light/sensor/gauge issue occured when cranking it up. I turned it off and back on and the gauge went to the appropriate level although engine light is still on. I use 87 fuel.
When driving the vehicle and the gas gauge gets below a half tank then the check engine light turns on, then the gas gauge goes to empty, and then the low fuel light comes on. Ten fuel sensor fail.
This vehicle has a 3.0 eco diesel engine. Chrysler had a recall to update this engine which I had them do. Ever since the update there has been a long pause after pushing on the accelerator till the engine speeds up. This often times results in a dangerous situation when pulling out to merge into traffic. We live near a busy round about and when pushing on the gas to enter, nothing happens so you push down more, then all at once it takes off like a bullet and you hope you don't hit somebody. I have taken it back to the dealer more than once and they say they can't do anything to correct it. I have called the recall number at ram and didn't get anywhere there either. The dealer said they get a lot of complaints about this but there is no fix. This is a dangerous situation.
Was driving my truck on the highway when I noticed message on instrument panel stating fuel sensor failed, check engine light came on, and fuel needle went from 3/ 4 full to empty, and back to 3/ 4 full to back to empty, with another message stating low fuel
I bought my truck on the 25th at 6pm. And at 7p on the 26th it had caught fire on the highway and burnt ro the ground with me and my pregnant wife in the truck. I heard ticking coming from the motor followed by a loud pop and then lost all power no gas response and coasted to breakdown lane just barley got mi wife out of the truck and the truck was fully elguffed.
I own a 2016 dodge ram eco diesel that was forced to have the epa update completed as part of the class action settlement. Since the update was completed I have been having issues with inconsistent power and acceleration. The problem is intermittent and has almost resulted in collisions on several occasions. This issue is especially dangerous when making left hand turns across traffic and the truck decides to delay 2-3 seconds in the acceleration process. I have contacted the dealer as well as the manufacturer and have been met with stone walking bug both of them. I have complained several times but they refuse to even take the truck in for diagnostics sitting the lack of engine trouble codes. The manufacturer angrily refers me to the department that is handling the settlement and states that the epa is making them do this and there is nothing they can do. When I try reaching out to the department handling the recall/settlement it is met with unreachable agents and an endless loop on a phone system. At this point I fearful to drive the truck and especially transport my child in it. I am at a wits end and am asking for involvement from your organization. My name is [xxx] and can be reached at [xxx] for any additional information. Thank you information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
After an emissions update was made to my vehicle without my permission on june 4, 2019, the throttle is unresponsive, the diesel exhaust regenertion system no longer functions and my fue economy has dropped over 10 mpg. It is out-of-service and undriveable. It has been at the dealership 4 times over the last 4 months, and has been there since august 1, 2019. I am being told there is no fix.
1. On 9/20 I received from fca dealer the recall update agreed to upon settlement with the epa. 2. While driving on 9/21 I was at a stop and needed to changed lanes. 3. When I depressed the accelerator the engine stalled and barely moved the vehicle for a couple of seconds before picking up and moving normally. 4. Had another vehicle been on coming it could have created a potentially serious accident on a major road at a major intersection. 5. I hereby exert that the "fix" for the emissions by fca is now creating dangerous driving conditions for "owners" who have received this this recall "fix" 6. Additionally it appears fuel mileage is also dropping about 5%-10% 7. Researching on the internet I am finding that this is a common problem. 8. Sometimes the cruise control functions sometimes it does not, I have repeatedly taken the vehicle in for this complaint but they say they cannot find any issue. 9. I would suggest that nhsta get vehicles before and after the "fix" and do substantial testing, as it is not 100% of the time and issue and may be hard to replicate. 10. Overall performance of the vehicle seems to be affected - lower performance and less torque 11.if fuel mileage is down and performance is down I would suspect that emissions may actually be worse than prior to the "fix" being implemented.
After the recall, my ram ecodiesel has no power at all, it is dangerous to drive until it gets up to operating temperature. Even then, it is very sluggish, sometimes dangerously slow like when turning left with on-coming traffic. This was not the case before the aem recall due to the emissions issue. While mine has not doe this, I am part of a group of additional owners, of which an alarming number have caught fire post aem recall. Also a very high number of engine failures. I am concerned there are major design flaws, and now this latest update simply makes it dangerous to drive.
I own a 2016 ram 1500 eco diesel. I recently got a recall (v08 I believe) that greatly effected the throttle response and fuel mileage on my truck. I love on a bend on a state highway and it has become very dangerous for me to pull out of my driveway. When I press the throttle there is a good 5 second delay before the truck accelerates. This is a known problem as fca has notified dealers that they are aware of the issue. I know this because I took my truck back to the dealer to address these issues and that is the response they gave me. When I purchased this truck there were no acceleration issues and the fuel mileage was 4-5mpg greater before this computer update. Please facilitate a fix for this before I get hit leaving my house or turning onto any street.
V08 recall flash has made my truck more dangerous to drive. There is an extreme amount of lag from the engine and turbo while trying to accelerate. I am the second owner, bought on 7/24/19 and the truck has been in the shop twice already!
Very poor acceleration when cold or warm. Significant drop in power and fuel mileage. All of these things happened after the v08 update
Eco diesel recall on emissions, and now have safety acceleration or "lack of" from a stop, fuel economy went way down and use of alot def, ram is aware of it and have not fix check engine light has been on for past 4 months dealers reset and still comes back on, dealers can't fix and don't know how they stated wait for dodge fca I was dealing with felicia us customer care case number [xxx] fca she had to cancel case instructed by her bosses because their is no fix.*dt consumer stated failed software was installed which made it unsafe to drive. ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).')
I purchased my diesel 2016 dodge laramie from dealership 6 months ago. On the sticker is stated I would get around 26 highway mileage and around 19 in city. I was actually getting this fuel mileage until I received a emission recall letter and took my vehile in to have a recall part replaced. Now I am only getting around 18 highway and 14 city since part was replaced. I have since taken it to 3 dealerships to have them find the problem and all they can say is that it must be the recalled part causing the lower fuel mileage. I feel like this is an injustice as I am not getting the sticker guaranteed mileage since recall was fixed. I would like this corrected
Dodge ram 1500 2016 with 45,000 miles. I was driving with 3/4 tank of gas but fuel gauge suddenly read empty, fuel sensor failure warning, check engine light on,low fuel light on. I had to brake immediately thinking gasoline was leaking. It was a dangerous stop and I almost got hit by other cars. Luckily I only got minor scratch when trying to get out of the car as soon as possible. I searched through internet and surprisingly this issue has been so common so many years even with new truck models. Please make it a recall and don't let it roll into the new models.
Full tank of gas. 38,000 miles. Fuel sensor failure warning. Check engine light on. Low fuel light on. Fuel gauge reads empty.
This vehicle is a death trap, I purchased it certified used from a ram dealer with 30k on it. It runs and drives fine but when it is cold and out of the blue it has complete dead pedal. The truck will not accelerate, it has almost no throttle response and it not safe to drive until its warm I have almost been hit several times, even a slow under powered moped would scoot faster than this truck when its not up to operating temp. This has all taken place after the emissions update done to the truck before predelivery. I had no idea it was going to drive like this I have banned family and friends from driving it. The dealership says it drives as it should "post update" the lack of pedal response is going to get someone killed. There are no engine codes, dealer says its fine and has an perfect maintenance history. Today it was a bit cooler outside than it has been in recent months, knowing the trucks characteristics I used remote start to warm it up. It ran for about 5 minutes before I left, I drove down about a 1000ft private road to a 4 lane divided highway that I pull out onto several times a day and have been for two decades. No cars were coming except a white mazda about two firelanes away from me so more than enough room, I could have walked across the road. I pressed the pedal and thh truck fell on its face and topped out at 10 MPH until I made it to the center median to complete my left turn. The vehicle has to move into the right lane to avoid hitting me, they were being abundantly cautious but this is not how a vehicle should respond to throttle input during warm up or not. It is a diesel and I have been driving them my whole life, I know their cold behavior and this vehicle is broken. Fca says its normal.
V08 aem recall performed on 6/4/19. Post recall, loss in fuel economy, reduced power especially when towing, and severe turbo lag lasting four to seven seconds. The severe turbo lag is causing unsafe conditions while driving vehicle. The lack of acceleration when the accelerator pedal is pressed is present when starting from a complete stop, as well as at varying travel speeds. It is especially dangerous when making left and right turns on city streets or when merging into highway traffic, because there is little to no acceleration of the vehicle, even under full throttle for between four and seven seconds. The lag is severe even at full operating temperatures above 200 degrees. These issues were not present in the vehicle prior to the v08/aem recall. The manufacturer has insisted that this is normal operation of the vehicle after the v08 aem recall, but the vehicle operated without these issues before the work was completed.
After an emissions recall was performed on eco diesel engine (ECM update) the engine has become terribly sluggish on initial takeoff. I can push the gas petal to the floor and nothing happens for several seconds. I feel that this is a safety concern because there is inconsistent engine performance that could cause an accident.
Fuel sensor failure. The sending unit which measures fuel level failed while in motion. Check engine light came on. The fuel tank had to be dropped to replace the sensor. A quick search of online forums revealed many have this issue. Without knowing how much fuel is in the tank, one could be left stranded.
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