Why driving my 2017 ecodiesel truck with 38,500 miles on it, on highway 80 about 55 to 60 miles per hour my truck lost power. My wife notice smoke coming from the back passenger side tire thats the same place my exhuast tail pipe is on this truck,my first thought was I over heated when I lost power but that was not the case my temp was 208 degrees. The truck was still running but with no power I managed to get it over the bridge put the truck in neutral and coasted to the stop light at the end of the off ramp,when we stop at the light smoke was coming out from underneath the hood amassing the truck still running I put though the enter section pulled over shut the truck off everyone got out of the truck smoke pouring out from under the hood and fender wells, called 911. The truck is a total lose. With fca having a recall on the egr cooler an no fix this is a problem. In the recall it states if the egr cooler fails it could cause a fire.
2017 Ram 1500 engine complaints
Page 6 of 7: complaints 131 to 160 of 187, newest first, as owners wrote them.
I own subject 2017 ram ed truck. Oct 25, 2019, fca issued a new safety recall advance communication re the eco diesel vb1 recall matter. December 2019, I received my first communication from fca on vb1. May 2020 I received a second letter on vb1, imploring me to take my truck a dealer and obtain the repair.I have been in contact with several dealers to obtain the repairs,and they advised me that they do not have parts available to do the repair. Most recent dealer contact was late july, 2020. I have not received any notice from fca, as promised that the remedy is available. Fca has put me in a position of risking an engine fire every time I use the truck, I can not sell the truck to a dealer due to the outstanding recall, and am at risk of cal dmv declining the license plate renewal in december this year. This unreasonably slow response by fca to this serious issue is immoral and unconsionable. Please demand immediate action of fca to provide all the parts to their dealer network to fix this problem. I am using this truck nly when absolutely necessary, and am blocked from selling the truck.
I have received 2 safety recall letters concerning the diesel egr cooler on my 2017 ram 1500. I have called multiple dealers and they all have the same answer. We can't schedule any repair because we are not able to order the part. In a conversation with fca recall assistance they acknowledge that the dealers are restricted on the number of parts they can order. This is not a new recall and fcas lack of responding over the course of 6 months is just plain wrong. Why issue a recall if they can't and won't provide the parts? No help given by the fca assistance staff. "we can't do anything"
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign number: 19v757000 (engine and engine cooling). The contact called the wilder chrysler jeep dodge ram dealer located at 53 jetta way, port angeles, wa 98362, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign number: 19v757000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer david taylor chrysler-dodge-jeep-ram-fiat (2052 us-641, murray, ky 42071) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
June 1st, was driving on the highway at approx. 65mph, the truck started to make a loud noise, reved real high, then lost all power and low oil pressure message came on. At the time of the incident the truck had around 57,000 miles on it. Truck was dead on the side of the highway. It was towed to grieger's ram (valparaiso,in) where is start for over a month without being looked at and no rental was offered. The vehicle was then towed to david taylor's ram (michigan city,in) where it was looked at within a few days. They deemed that it needed a new engine due to internal engine failure. The new engine has been ordered but will not be here until at least september.
Tl* the contact owns 2017 ram 1500. The contact received recall notification for the federal safety agency campaign number:19v757000 (engine and engine cooling). However, the parts to do the repair were available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer lynch chevrolet of mukwonago (280 e wolf run, mukwonago, wi 53149) was contacted and stated the parts were on backorder for the recall remedy. The manufacturer was not notified of the issue. The contact stated that several months after he received the recall notification, the vehicle stalled while driving at an unknown speed. The contact was able to pull to the side of the road and turn the vehicle off. An upon opening the hood the contact noticed flames around the engine cords and wire. The contact stated he was able to extinguish the fire himself with water. The vehicle was towed to lynch chevrolet of mukwonago for diagnostic testing and repairs. The failure mileage was approximately 58,000. Part distribution disconnect.
Vehicle engine caught fire and lost power before.
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train) however, the parts to do the repair were unavailable. My chrysler dodge jeep ram fiat (4650 e pickard rd, mt pleasant, mi 48858) was contacted and confirmed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign numbers: 20v036000 (power train) and 19v818000 (equipment, engine and engine cooling) however, the parts to do the recall repairs were unavailable. Chapman dodge chrysler jeep ram (3800 n 89 th st, scottsdale, az 85251) was contacted and confirmed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
This is a known recurring issue on dodge rams. On the right side of the motor the bolts holding the exhaust manifold to the head snap off and create an exhaust leak. This is a safety issue due to possible asphyxiation! I called in to register a complaint and I don't think it was coded as a safety issue! Dodge continues to ignore the problem and make consumers pay. This started 5-6 years ago when they downsized the bolt.
Tl* the contact owns a 2017 ram 1500. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the vehicle. The contact stated that the abnormal sound came from the exhaust manifold. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 67,453.
We have a recall from last year that they say they have no idea when or if it will or can be fixed on our 2017 ram 1500 eco diesel due to the safety hazard (fire/explosion) of this recall and that they have had plenty of time to fix it, we asked for a loaner vehicle until ours could be fixed. The dealer refused. Since it's been at least 6 months with no repair in sight, we decided to trade it in on a new ram. The dealer offered us $12,000 less than we still owe on the recalled ram due to the recall that can't be fixed! We are stuck paying for a dangerous lemon and believe they should be made to buy it back for what we still owe. Please help!!
My truck, 2017 ram 1500 ecodesiel, has been loosing coolant and I located the recall on the egr cooler, the federal safety agency recall 19v‑757. On 3/31/2020, I contacted glockner dodge dealer in ashland ky. They told me the recall was a computer flash update and they would not replace the egr cooler. I then contacted fca us, recall department after I spoke to the dealership. Told her the issue I was having and was told, if I was having egr cooler issues the dealership could repair and/or replace in accordance with the recall. Then she told me to get my truck to a dealership to have them look at it. I contacted pure country dealership in grayson ky. I took my truck to them on 4/1/2020 at 0900. End result, receipt shows no external leaks found but may be related to recall. However, I'm told that a replacement part is not available. I contacted fca us, recall department again. Now I'm told that there is no replacement part available and they don't know why the previous rep told me that the dealership could fix it. They say my claim is submitted to a specialist for review. My fca us claim number is76030552. 1) why have a recall if it cannot be fixed? 2) it has been approximately 6 months since the recall was issues, and still no viable solution to the problem? 3) fca us admits that vehicle fire can occur due to egr defect. So I'm driving around, what a time bomb. 4) who is responsible if a fire would occur and my children are injured? 5) apparently, fca us sold vehicles to us customers that they cannot fix. 6) how long will the federal safety agency permit these vehicles to be on the road, safety hazard of fires? Or how long will the federal safety agency give fca us to fix the issue? Is it optional for fca us to comply with the recall or not?
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign number: 19v757000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. After contacting the dealer boyd chrysler/jeep located at 1123 e. Atlantic st. South hill, va and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign number: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer bob mariano cjdr located at (146 manchester st, concord, nh 03301 (603) 556-8616) and bonneville and son chrysler dodge jeep ram located at (625 hooksett rd, manchester, nh 03104 (877) 227-1827) who stated that the remedy parts were not available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not contacted. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 1500. The contact stated while her husband was driving 35 MPH, the air conditioner was inoperable. The contact stated the temperature gauge was rising and was not aware if any warning light were illuminated. The vehicle was parked at a near gas station. The hood was opened and saw steam exiting the radiator and antifreeze leaking. The vehicle was not drivable. The vehicle was towed to her residence and then after 3 days towed to local dealer anderson chrysler dodge jeep ram located at 3920 az-95, lake havasu city, az 86404, where it was diagnosed with needing erg cooler to be replaced. The contact was informed the VIN was included in the federal safety agency campaign number: 19v757000 (engine and engine cooling). The vehicle was not repaired. The failure persisted. The manufacturer had been informed of failure and filed a complaint. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The part was not available for the repair. Parts distribution disconnect. The failure mileage was 29,543.*dt
This vehicle has terrible pedal lag. When I press the accelerator, there is a 2-6 second lag response to accelerate. While moving forward and pressing the accelerator, when the lag catches up to the accelerator it's like it kicks into high gear (jerks) and advances. Taking off from a stopped position is the worse because it's frighting - you don't know how long the lag will take to recover. When in motion at highway speed and accelerating to pass someone, the lag does the same thing. It happens all the time, unless you accelerate very slowly, and keep your speed slow. I've driven this truck for 13 months now. The dealer said the problem will go away as you drive it ..well, it hasn't.
Tl* the contact owns a 2017 ram 1500. The contact received notification of the federal safety agency campaign number: 19v818000 (engine) and 20v036000(power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The vehicle had not experienced the failure. Vin tool confirms the parts were not available.
Tl* the consumer owns a 2017 ram 1500. The consumer stated that they had received notification of the federal safety agency campaign number: 19v757000 (engine and engine cooling) however, the part needed for the repair was not available. The consumer stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Garber automall located at 3360 us-17, green cove springs, fl 32043 (904) 264-2442 was contacted and it was confirmed that the part was not available. The manufacturer was contacted and made aware of the issue but no further assistance was taken. The consumer experienced a failure after driving at various speeds that 1 gallon of oil was begin used within 400 miles of driving. The vehicle was seen at the same dealer and was informed that the parts were not available. The failure mileage was approximately 39,850. Vin tool confirms parts not available. *ln
While driving down highway, check engine light and electronic throttle control service light displayed. Exited highway, drove 1-2 miles more and engine was smoking with smoke entering the cabin. Exited the truck at a safe location. Used hood release in cabin but did not open hood because I saw flames through grille. Used fire extinguisher but it just slowed the fire did not put it out. Fire consumed the engine and hood. The fire department came and put out fire. * (recall related incident) ts
Tl* the contact owns a 2017 dodge ram 1500. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated and the vehicle lost forward momentum. The contact received notification of the federal safety agency campaign number: 19v757000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to greenville chrysler jeep dodge located at (5401 interstate hwy 30, greenville, tx 75402, (903) 454-0283) where it was confirmed that parts were not available. The contact was also informed that the coolant reservoir was low on coolant. The contact was informed by the dealer that the vehicle should not be driven due to a possible fire risk without warning.. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 83,000.
Egr has a problem. Which may cause a fire and mopar doesn't have a fix for it . They don't know when they will. I want to trade it for a gas powered instead of the diesel and they will not take it on trade. If they would they won't give me any where close to what the pickup would be valued. It seems that the problem is their problem and they should not penalize their own customers. It is really not safe to drive it if it has the symptoms it has as to fire. It is a on going problem as they didn't tell me when I purchased the vehicle. Sounds like boeing???
2017 dodge ram. Consumer writes in regards to fire hazard recall. *ld
Tl* the contact owns a 2017 ram 1500. While driving at an unknown speed, the check engine indicator illuminated. The vehicle was taken to an independent mechanic who found failure codes: p0402 and p20ee. The failure recurred and the contact was informed to call the dealer. The contact was unaware of the federal safety agency campaign number: 19v757000 (engine and engine cooling). The vehicle was taken to wilson motors (541‑286‑7610, located at 425 n w buchanan, corvallis, or 97330-6253), but the parts were not available for the repair. The manufacturer was made aware of the failure and was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 39,500. Vin tool confirms parts not available.
When the engine is cold, acceleration from a stop is almost non existent for roughly 3-4 seconds. Pulling out in to normal traffic is dangerous as the vehicle does not perform anywhere near the way it does once warmed up. My servicing dealer and chrysler corporate told me that there is a issue with excessive emissions from my 2017 ram 1500 ecodiesel when cold which required them to inhibit fuel flow to the engine until the engine reached a temperature of 157 degrees. This is a serious safety concern as the truck seems to ignore the drivers desire to accelerate. I've come close to being rear-ended on more than one occasion because the truck would not accelerate at more than what seems to be an idol for several seconds. I've owned this truck for about 1.5 years and still there is no solution to correct this problem. It is my hope that federal action will spur a solution to this problem.
Tl* the contact owns a 2017 ram 1500. While the vehicle was stationary, it failed to accelerate immediately when the accelerator pedal was depressed. The cause of the failure was not determined. Towbin dodge (275 auto mall dr, henderson, nv) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 30,000.
On november 9, 2019, at approximately 12:pm, I was at my area's atm, sitting still, when all of a sudden the truck just turned off, without warning and I had to get it towed home by my aaa service
Tl* the contact owned a 2017 ram 1500. While driving 65 MPH with the cruise control activated, the vehicle made an abnormal revving noise and began to slow down. The contact also stated that the throttle sensor warning indicator began to flash intermittently. The contact pulled the vehicle over to the side of the road, checked under the hood, and noticed flames coming from the engine compartment. The contact called 911 and the police and fire departments arrived on the scene. The fire was extinguished. Police report number: al0630200 and fire report number: 0001218 were filed at the scene. The vehicle was destroyed and towed to a junk yard. Carlock chrysler dodge jeep ram of tuscaloosa (550 skyland blvd e, tuscaloosa, al 35405, 205‑759‑4421) and the manufacturer were notified of the failure. The contact received an email for the federal safety agency campaign number: 19v757000 (engine and engine cooling), which was associated with his vehicle after the fire occurred. The failure mileage was 43,539. *dt
I have a 2017 ram 1500 ecodiesel. I was driving down the highway at 70mph when the vehicle suddenly starting making a crazy noise then begin to loose power, I steered the truck onto the shoulder where immediately white smoke starting bellowing from underneath the front and sides of the engine compartment I opened the hood but no flames were visible and it eventually went out. I had the vehicle towed to the nearest dealer and three weeks later they now tell me that the problem is the egr cooler leaking which apparently is a known and dangerous problem.
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