The contact owns a 2020 Ram 1500. The contact stated that after parking the vehicle, the air ride suspension system malfunctioned, causing the frame of the vehicle to be lowered. The contact stated that the failure sometimes occurred on one suspension, and at other times on all the four suspensions. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. After retrieving the vehicle, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 300. The contact stated that they have taken their vehicle to the dealership several times in an attempt to get it repaired but with no luck. The issue seems to be weather related since the most failures were reported when it was cold out.
2020 Ram 1500 suspension complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
The contact owns a 2020 Ram 1500. The contact stated that as he hitched a travel trailer to the rear of the vehicle, the rear springs collapsed, and the vehicle was no longer level due to the lack of support from the lift springs. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated he received a recall notification from the manufacturer informing him that the vehicle was not assembled with the proper lift springs and the dealer would replace all four coil springs with the 1-inch lift spring for the suspension of the vehicle. The vehicle was taken to the dealer for the recall repair and the dealer replaced the lift springs with the same standard coil spring instead of the 1-inch lift spring as instructed by the manufacturer. The dealer was made aware of the issue and informed the contact that they could not assist because they were not allowed to change the sales codes on the vehicle. The manufacturer was made aware of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 10,500.
Check engine on then off, lights all dash warning lights on
Tl* the contact owns a 2020 ram 1500. The contact stated that while driving and turning the vehicle in either direction, the spindle would hit the lower control arms on the driver's and passenger's side. The contact stated that both control arms were damaged from repeatedly coming into contact with each other. Additionally, the vehicle would jerk without warning while downshifting. The contact had taken the vehicle to gill chrysler dodge jeep ram (1100 s. Madera ave, madera, ca 93637) however, the mechanic found no fault with the vehicle. The manufacturer was notified of the issue and informed the contact the issue was normal driving operation. The contact then took the vehicle to razzari chrysler dodge jeep ram (1605 auto center dr, merced, ca 95340) where he was given the same information as the other dealer about the control arms. The contact stated that a software update was performed on the vehicle for the transmission however, the failure persisted. The vehicle was not repaired. The failure mileage was approximately 36,000.
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