The contact's brother owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his brother was driving at an undisclosed speed, the ABS warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
2018 Ram 2500 brakes complaints
Page 9 of 79: complaints 221 to 250 of 2,349, newest first, as owners wrote them.
abs and traction control not working due to a recall with no parts available causing my truck to not stop correctly the dealership where i got the truck will not do anything about it and just keep telling me there are no parts available and thats there is nothing they can do about it
The contact owns a 2018 Ram 2500. The contact stated that while driving at 40-45 MPH, the brakes and steering became inoperable, causing him to crash into an unknown vehicle. The air bags in the other vehicle did deploy. There were no reported injuries, air bag deployments, or fire for the contact's vehicle. A police report was filed. The traction control and ABS warning lights illuminated. The local dealer was contacted, where it was diagnosed that the failure was related to the HCU and ABS control unit/the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The parts were backordered, and the vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 90,598.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the message "Caution! - Service Brakes Immediately" was displayed with an audible tone. Additionally, the traction control feature failed to operate as needed occasionally. The vehicle was not repaired. The failure mileage was unknown.
Brakes
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed or while starting the vehicle, the ABS and ESC warning lights unexpectedly illuminated. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed with HCU failure. The contact stated that the HCU needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available and referred the contact to the federal safety agency Hotline for assistance. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 107,814.
ABS HCU recall has not been rectified. This recall is now over 15 months old, and the problem has been known for over 3 years (see class action lawsuit) without a foreseeable remedy. This results in a major safety issue and driving performance issue not being addressed and there is apparently no regulatory movement to force a solution. At this point, FCA and the federal safety agency need to institute a vehicle buyback program to enable owners trapped with unusable/inoperable/non-saleable vehicles to move on and be reimbursed for this lack of action.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, traction control system warning light, and other unknown warning lights were intermittently illuminated, causing the cruise control mode to become inoperable. The message to service the electronic braking system was displayed. The vehicle was taken to a local dealer and to several unknown dealers, where the contact was informed that the vehicle could not be repaired because the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 20,000.
Drove the vehicle & during the trip the warning bell for the brake system continued to go off every minute or so. As we were coming down a hill that required braking, only 1 wheel would brake & the others failed to stop causing the 1 that worked to get extremely hot. It became difficult to stop by the time we reached the bottom of the hill. We no longer drive this truck due to safety issue.
Recently, I experienced a dangerous incident that I believe is directly related to this unresolved recall. While driving my vehicle and towing my RV, I attempted to stop at a red light and experienced what can only be described as brake failure. The vehicle did not respond as expected when braking, and I was pushed through the intersection because I had little to no braking capability. This situation nearly resulted in a serious collision. Fortunately, I was able to avoid a collision. I was first notified of this recall nearly two years ago. Since that time, I have attempted approximately eight to nine times to contact my dealership to obtain the necessary repair or an appropriate remedy. Despite these repeated attempts, the recall has not been resolved.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the message "Service ABS lock and ABS System" was displayed. Several unknown warning lights were illuminated. The vehicle was taken to a local dealer on several occasions; however, the diagnosis and repairs were not available. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.
Started having abs and brake warning lights in 2023. Took to dealer where vehicle was purchased to find out the abs module and something else was bad. After a year I still had not gotten parts. In 2024 a recall was issued on said parts. As of 2026 parts are still not available. The vehicle manufacturer will not do anything to remedy the issue.
A recall notice was issued on November 27, 2024, regarding a faulty hydraulic brake control unit (HBU) in my 2018 Ram 2500. It has now been over a year since the recall was announced, and there is still no remedy available to replace the unit. Currently, both the ABS and Traction Control service lights are illuminated on the dashboard. When I contacted my service department, I was informed that no action can be taken until an official remedy is established. Could you please advise how much longer owners should expect to wait for this issue to be resolved? Given that more than a year has passed since the recall was issued, I would have expected a corrective solution to be available by now. Thank you for your time and assistance.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were illuminated. In addition, the contact stated that the ABS was inoperable. The vehicle was taken to the dealer, where it was diagnosed with ABS Module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were unavailable. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes Hydraulic); however, the part was unavailable for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 40,000.
See attached document for complaint. I have a low mileage RAM 2500 Tradesman Pickup. Many months have elapsed since the original recall notice and I didn’t drive the truck for a time period. It now seems that the repair is taking an unreasonable amount of time. Your attention to this issue will be appreciated.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the traction control and ABS warning lights illuminated, and an audible chime sounded every time the vehicle drove over a bump in the roadway. Additionally, the cruise control system failed to function as needed. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 122,000.
This recall has no parts issued in well over a year the safety of the vehicle is a worry to my family and the dinging of the bell the whole time your driving as well as no use of the cruise control is an uncomfortable situation we would like this resolved.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 40 MPH, the "Service ABS " message was displayed with a continuous dinging sound, and the traction control warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed with a HECU failure. The contact was informed that the HECU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 56,207.
My vehicle is under an active recall C4B/the federal safety agency 24V‑896. This recall was issued on Nov 27, 2024. According to the manufacturer there is no repair part available as of today Mar9, 2026. That is completely unacceptable. My ABS system has been compromised for 2 years now. I have been driving with an ABS system that has failed and poses a great risk. Since this recall was issued 15 months have gone by. I find it implausible that the manufacturer has not been able to engineer a remedy for this. They are leaving a huge risk on the road. They should not be allowed to let this much time elapse. If they can not come up with a repair then they should be replacing my vehicle. I would like to know what the federal safety agency is doing about this situation.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, several warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was a known failure with similar vehicles. The contact later received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer several times; however, the contact was informed that the part was not yet available. The contact stated that the vehicle was unsafe to drive for long distances because of a persistent failure. The manufacturer was made aware of the failure. Additionally, the contact was informed that the dealer could repair the vehicle if the contact paid out of pocket for the repair. The failure mileage was approximately 96,000.
The contact owns a 2018 Ram 2500. The contact stated while operating the vehicle, the instrument cluster intermittently displayed “Service Electronic Stability Control (ESC)” and “Service ABS”. Additionally, the “Service Electronic Module” was displayed. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,000.
I received a recall notice (C4B/the federal safety agency 24V‑896) and since the parts weren't available at the time, registered at recalls.mopar.com on 4/1/2025 for notification once the parts become available. It's now almost a year later and I still haven't received a notification about the parts being available. I've also contacted my dealer several times to check with them as well, but they say the parts still aren't available yet. The back of the recall notification mentions submitting a complaint if the dealer fails or is unable to remedy this defect within a reasonable time, so I think this fits that definition and I'm submitting this complaint.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the message "Service Electronic Hydraulic Control Unit" was displayed, with an audible sound. The vehicle was taken to the dealer, where it was diagnosed, and determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Recall has been out there for a year and a half with no remedy. Unsure if our vehicle is safe to drive. When we do drive, the alarms on the dash go off constantly.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure related to the recall; however, the 4WD option was inoperable. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was unavailable. The contact stated that the parts for the recall repair had been unavailable for almost two years. In addition, the vehicle had not been driven since the recall notification was received. The dealer was contacted, and the contact was informed that the parts were not available. The manufacturer was contacted, and the contact was informed that the parts were not available. The contact had not experienced a failure.
Manufacturer is claiming to have "No Remedy" for this recall (C4B). However, they were able to replace the defective part, charged me for the repair and offered a reimbursement. However, they are not offering to reimburse the full cost of the repair. It has come to my knowledge that Ram does have a remedy, as they have reengineered the HCU part affected by this recall and issued a new part number for the updated parts. Original part was 68143491AA and has since been updated to 68143491AB after this recall was issued. It appears that Ram is lying to consumers about having "No Remedy" when they do in fact have one. I am assuming they do not want fix these vehicles unless the original part fails as a cost savings on this recall. The issue is they are refusing to cover the entire cost of the recall repair when the vehicle did need to be fixed. I was charged $1185.56 for this repair in February of 2026 and Ram is only offering $1141.85 as the reimbursement amount. This recall should have been covered at zero charge and without requiring me to pay upfront for the repair, as it is evident by updated part numbers that Ram does in fact have a remedy.
The brake system malfunctioned. After applying the brakes, instead of slowly stopping, the truck began to slide. The truck has a factory recall that RAM doesn't have a fix for. Our truck has a light that says our ABS needs servicing. This has been on for several months. We took it to the dealer but they said they can't fix it because RAM doesn't have a fix for it. This is truly unacceptable. Next time it could cause an accident. The traction control light also comes on and goes off.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the traction control and the 4WD features were inoperable. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 120,000.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was called and confirmed that the parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The contact had not experienced a failure.
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