Tl* the contact owns a 2014 ram 3500. The contact received notification of the federal safety agency campaign numbers: 17v562000 (engine and engine cooling) and 17v821000 (power train); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer (smolich motors, 1865 ne hwy 20, bend, oregon 97701) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2014 Ram 3500 engine complaints
Page 2 of 2: complaints 11 to 33 of 33, newest first, as owners wrote them.
Tl* the contact owns a 2014 ram 3500. The contact received notification of the federal safety agency campaign numbers: 17v562000 (engine and engine cooling) and 17v821000 (power train); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (tate branch dodge chrysler jeep ram, 4123 n lovington hwy, hobbs, nm 88240) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ram 3500. The contact received notification of the federal safety agency campaign number: 17v562000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact called a local dealer (red river dodge chrysler jeep, 1060 heber spring rd, heber springs, ar 72543) and was informed that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2014 ram 3500. The contact received notification of the federal safety agency campaign number: 17v562000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer was not contacted. The manufacturer was made aware of the issue, but there was no date as to when the parts would be available. The VIN was not available. The contact had not experienced a failure.
Recall t51 I'm deeply concerned that its been two months since I received a letter from the federal safety agency in reference to a recall # ( t51 ) that my truck needs to get done, to avoid a potential risk that could lead to injury or even death, for me the driver, or any passenger. The federal safety agency stated on that letter, that a repair must be done by the manufacturer, as soon as possible, to avoid possible tragedy. It's been two months that I have been calling consistently and very worried about this issue, to my closest ram dealership, in las vegas, nevada. Unfortunatelly every time I call, they tell me that I have to wait until the parts are available. I call the manufacturer and they told me tha same, that the parts are not available. So I'm writing to express my great concern that, both the dealership and the manufacturer are not taking this issue seriously enough, because they even told me, that if I'm not experiencing any problems on my car, I should not worry. I guess that I have to wait until there is a fatality to start worrying about it. I have to say that since I received the first letter from the federal safety agency regarding this issue back in november 2017, it's been 2 months that I feel that I'm driving in a constant fear. The parts that needs to be replaced, is a water pump on the engine, and for the dealership and the manufacturer to tell us after 2 months, that they don't have the part available, is a total lack of respect towards every driver affected. It is a long time that all people affected are still driving at risk of a possible fatality. Please do something about this before it's too late.
While driving, heard loud pop. Lost steering and breaking ability. My husband notice the water pump had blown and the belt was shredded. Dodge said the water pump was on recall. They replaced it with another recalled water pump and refused to replace the belt and any fluids although they were a result of the pump. Concerned that this will happen again and cause wreck.
Engine code u05a5 dealer says it is not covered under the recall for the 15's. I bought new so this would be my cost.
The truck has the "dead pedal" issue. If stopped at a light and you go to take off there is about a 3-5 second delay before you get power to move forward. Also, if you are driving and let off the gas pedal and then have to press the gas pedal to go again there is a long delay there as well. This is a serious safety concern when trying to merge onto a highway or pass a slow vehicle. There have been many that have filed this complaint, when does something actually start to get fixed?
Low engine RPM throttle response from dead stop or rolling pace (5-35 MPH) experiences 3-5 second lag before engine responds and accelerates. This has caused numerous close calls when turning in front of oncoming traffic on clear road conditions. To compensate, my driving habits have resorted to "power brake" the vehicle to increase engine RPM's in order to accelerate and clear oncoming traffic. I have owned/driven 3/4 & 1 ton cummins diesel vehicles prior to my 2014 model with no similar issues. When towing, the issue is much less noticeable. At this point I am ready to sell and buy another brand due to safety concerns. My wife does not feel safe driving or riding in the vehicle and is concerned that I transport our kids to and from school daily in the vehicle. Online research indicates this is a common issue with this model/year group and has coined the condition as "dead pedal". It seems that this dead pedal condition continues to worsen with my vehicle the more it is driven. Not sure what next steps are here, I explained my experiences to multiple service techs and larry h miller dodge in sandy ut, where I have the vehicle serviced... It was the "first time they had heard of it" response each time. No help to be found at the dealership. Not sure where else to turn for help with my ~$60k vehicle that myself and family don't feel safe driving.
I have noticed on different occasions a strong smell of diesel exhaust coming into the cab of my truck. It does not smell like the exhaust exiting the rear tailpipe (post dpf/catalyst). Each time it has happened, it has been when I was stopped or moving slow in both forward or reverse (on a street, or backing into a parking spot). The first couple of times I thought it was a smell coming from a different vehicle, but then I found that it was happening when there were no others around. I did a quick internet search, and it seems as though this is a widespread issue.
There is an absolute dangerous amount of "dead pedal" build into the ECM tuning on the 2011 and up cummins trucks with the 6.7 diesel. Trying to pull out onto the highway or pass someon is downright dangerous. You can put the pedal to the floor and the truck just cuts out and goes nowhere for up to 5 seconds completely losing momentum. Something needs to be done about this I am not the only person with this complaint.
Vehicle is a 2014 ram 3500 turbo diesel. The computer systems have required numerous updates and have failed 3 times when travelling. The brakes failed when new and a computer update fixed that after I had an accident. The PCM engine controller failed at 20,000 and shut us down while towing a large 5th wheel. In july 2016 the PCM failed and the def would not feed; again broken down with a large 5th wheel attached to the truck. On october 8, 2016 at 41,700 miles the def system has failed again leaving us stranded again while on the road. It is extremely dangerous to be stuck beside the highway with a broken down truck due to repeated computer failures. This problem is also limiting our travel plans because of the fear and danger associated with an unreliable truck. I think that this truck should be returned to the dealer and we should be given a new truck.
Tl* the contact owns a 2014 ram 3500. While driving 65 MPH, the vehicle stalled and all the warning lights on the instrument cluster illuminated. The driver was able to restart the vehicle. The vehicle was taken to a dealer where it was diagnosed that a module needed to be replaced. The vehicle was repaired; however, the failure recurred on numerous occasions. The vehicle was taken back to the dealer, but the contact was unsure about what part was repaired. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 40,000. Updated 08/30/16
Tl* the contact owns a 2014 ram 3500. While the vehicle was parked, it caught on fire. Prior to the fire, there was no smoke or abnormal odor in the vehicle. The fire department was notified of the failure and extinguished the fire. The vehicle was towed to the dealer where it was diagnosed that the fire originated from the engine compartment. The vehicle was not repaired. A police report was not filed. The manufacturer was notified. The failure mileage was approximately 30,000. Updated 05/10/16*lj
I have fumes getting into the cabin of my vehicle. The egr valve has been rplaced once already at 16000 miles. The fumes persist and happen at random regardless of driving conditions. Vehicle heater is on with outside air on, but smell will persist even when vehicle is in motion at highway speeds and is noxious enough to cause throat to feel sore and eyes to water. This is not due to being near another diesel vehicle. Again happens at random, forums suggest smell may be linked to regen process. Regardless of process fumes should not be able to enetr vehicle.
Has severe dead pedal. If I have to let off the gas pedal for a second to merge into traffic then give it gas again it falls on it's face and doesn't move or do anything at all for up to 5 seconds. Has almost caused 4 crashes.
Problem # 1: strong coolant and burning rubber smell. No leaks found. Problem #2: defective front windshield (prism distortion, safety issue). Problem #3: front vibration. Problem #4: wind noise on left doors. Problem #5: radio turns-off and/or cd stops playing on bumpy roads.
Tl* the contact owns a 2014 ram 3500. The contact received notification of the federal safety agency campaign number: 14v635000 (engine and engine cooling, fuel system, diesel); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Two issues that are caused by the same problem: 1. When accelerating from a stop there is limited power. If I step on the throttle hard, it seems to not move for a second or two, then takes off. 2. While driving in traffic there is a significant delay in throttle response. If I am on the accelerator trying to blend into traffic, then have to take my foot off the accelerator for some reason, then try to accelerate, it does nothing for several seconds. This is a very unsafe situation for the occupants of my vehicle and anyone else on the road. I want it addressed before causing an accident, or even worse death to someone.
While under attempted hard acceleration, the gas pedal becomes unresponsive for several moments. Several times, this almost caused an accident while performing evasive maneuvers to avoid getting hit..
When attempting to cross multiple lane divide highway while synchronizing the timing of the crossing I had to let up and then depress accelerator pedal and got no response from throttle... The classic dead pedal response. It can be avoided but someone unfamiliar with the vehicle can get seriously hurt/killed by not understanding the dead pedal lag and those situations where it occurs... This must be fixed.
There is major lag between the when the throttle is applied to when the engine responds. Many are calling it "dead pedal" because the engine just doesn't respond to throttle input when pressed quickly. If the throttle is pressed slowly, the engine responds as one would expect, but in an emergency situation, where one has to stomp on the peddle, there's no response. For me, I can sometimes do a 3 count. The issue happens from a dead stop or when you are cruising. When cruising, it's easy to replicate because all you have to do it give it a little fuel, as if you're going up a small hill, let off, then stomp on it... When this is done, the engine acts as if your foot is still off the peddle for what feels like eternity. I have taken it to the dealer multiple times and each time, I'm told this is how it's suppose to be, so there is no fix ... But a flash might be available in future to resolve this. The problem is, no one can confirm ram is working on a fix.
Traveling in right lane of 4 lane highway at 55mph. Another vehicle pulled out from the right into my lane right in front of me. I let off throttle and applied brakes. Noticed an opening in traffic in the left lane. Turned on the turn signal, started to shift lanes and applied throttle. Truck would not accelerate for what felt like 2-3 seconds. By that time the car behind me in the left lane was right on my bumper. No accident occurred, but it was a close call. I had noticed a 1-2 second throttle delay a couple times while maneuvering through traffic earlier in the day as well.
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