Since January 2023, my truck stability control system has been disabled related to CB4 the federal safety agency 24V‑896 recall. TWO years! I can't sell the truck like this & I have no idea when it will result in an accident. Stellantis needs to be held accountable. Every contact with them results in a response of waiting for parts. I've had no choice but to drive another 18000 dangrous miles with this vehicle. This is unacceptable.
2018 Ram 3500 brakes complaints
Page 5 of 23: complaints 101 to 130 of 668, newest first, as owners wrote them.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the ABS and traction control warning lights were intermittently illuminated, causing the ABS system, the traction control system, and the cruise control to become inoperable. The vehicle was taken to the dealer, but the contact was informed that the part was not available to do the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle would be placed at the top of the waiting list; however, the part was still not available. The failure mileage was approximately 45,000.
Traction control, stability control, and ABS all not working. Started at 8,700 miles, truck now has 9,800 miles on it. Received a recall end of 2024, part is still not available. This is taking far to long for a repair, we know someone who has an extended warranty who had their truck repaired. Something is fishy here. This truck is the same as new and was bought to tow a fifth wheel and haul tractor and track hoe. Not safe to do so. Ram should have issued a do not drive on this truck and the repair should have been done a long time ago. Either fix it or replace it, this time frame is unacceptable.
The contact owns a 2018 Ram 3500. The contact received a notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at 30 MPH while approaching a stop on a wet road, a nearby vehicle had merged into their lane; however, the vehicle failed to come to a stop while the brake pedal was depressed. The service brake and ABS warning lights illuminated. In addition, the vehicle had impacted the rear end of a nearby vehicle. No police report was filed. No injuries or medical attention were sought. The local dealer was contacted; however, parts were not available. The contact was concerned that the recall had no parts for approximately 3 years, and the recall was expanded to include his vehicle's VIN however, still no parts were made available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the brake, cruise control, and ABS warning lights illuminated. The contact stated that the cruise control and ABS failed to function as intended. The contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. In addition, the contact stated that a beeping sound was persistent. The contact was annoyed by the persistent beeping while driving. The vehicle was taken to the dealer several times; however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact was informed that parts were not available to repair the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not available. The contact stated that the vehicle could not be traded because of the unrepaired recall. In addition, the contact stated that the failure started two years ago, and the recall was initiated a year later. The manufacturer was made aware of the failure but provided no assistance. In addition, the contact stated that the manufacturer was contacted several times and informed the contact that the parts were not yet available. The failure mileage was approximately 40,000.
This recall has been open and unresolved for 12 months. Contacted both the dealership and the manufacturer. Both have stated parts are not available and unknown timeframe when the vehicle can be repaired. Currently, the vehicle is drivable, but indicator lights are not illuminated on the dashboard. Case number with manufacture is 94739240
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V89600 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Almost got into a wreck because my ABS failed. I was going down the interstate with my cruise control on and my abs and traction light came on. My cruise control.immediately stopped working and I was almost rear ended. I called the Ram dealership and they said they have no time frame of when they will have parts in to fix it under the recall. Does someone have to die before Ram will start fixing these abs units. The recall has been out since Nov 2024. They need to be held accountable or buy back all 2017 and 2018 rams affected by this.
The contact owns a 2018 Ram 3500. The contact received notice of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving in a parking lot, the ABS warning light illuminated, and the cruise control became inoperable. The vehicle was not diagnosed or repaired; however, when the local dealer was contacted, the contact was informed that the failure was related to the recall, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
No solution for the antilock breaking system,causing drivability issues and loss of traction control,abs and control on numerous occasions.
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, a message that the ABS was inoperable was intermittently displayed. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact the parts were only available for the 2018 Ram 4500, and that the contact had to pay out-of-pocket for the brake HCU replacement. The vehicle was not repaired. The contact stated that the brake HCU was previously replaced under warranty. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 58,000.
Recall C4B/the federal safety agency 24V‑896 was issued November 2024. To this date, there is no remedy. I have spoken with both FCA and my local dealership. Both have communicated that FCA does not have a resolution and can not provide a date for parts availability for repair. As the recall states. " The loss of the ABS/ESC/Traction control may cause a vehicle related crash without prior warning". I have significant concerns with the potential mechanical failure which could lead to a vehicular accident. 12 months without resolution is not acceptable.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I had just merged onto the highway and was in the left lane that was ending ahead. As soon as I switched lanes traffic came to a stop. I slammed on the brakes and the truck came to a complete stop before impact. Then with my foot still on the brake pedal the truck lurched forward making impact with the vehicle in front of me. I believe that the defective brake HCU failure caused the ABS system to fail ultimately resulting in the accident. The only damage was to the front bumper. No airbags deployed and the accident was not reported. I would like Ram to replace my bumper since I have been driving with this problem for over a year and still no fix to the problem. It is a clear safety issue and had resulted in not being able to safely drive the truck.
The contact owns a 2018 Ram 3500. The contact stated that the vehicle was serviced under Manufacturer Recall Number: C4B, but the failure occurred. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the ABS warning light and traction control warning light illuminated. The vehicle was taken to the dealer, and the hydraulic control unit (HCU) was replaced. The contact stated that the failure persisted. The contact stated that on a separate occasion, while driving at an undisclosed speed and hauling a trailer, the brake pedal was depressed and vibrated. The contact depressed the brake pedal several times. The contact used the trailer brakes to stop the vehicle. The ABS warning light and traction control warning light were illuminated. The vehicle was taken to the dealer, and the hydraulic control unit (HCU) was replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Traction control and ABS work intermittently. Ram sent out this notification for recall concerning stated problems but state there is no fix at this time. They continue to state there is no fix. This is a safety issue and you are not forcing them to repair. They are dragging their feet hoping it goes away. DO SOMETHING!!!!
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS message displayed, accompanied by a dinging sound. The contact stated that during the failure, the cruise control became inoperable, and while the cruise control was engaged, the vehicle failed to function properly. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was unavailable, and that the contact would be placed on a waiting list for the repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,971.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that the dealer recommended that the vehicle not be driven or used to haul cthe ontact's fifth wheel.
The contact owns a 2018 Ram 3500. The contact stated that upon starting the vehicle, the ABS and traction control warning lights illuminated with an audible chime coming from the vehicle. The contact stated that the failure either lasted throughout the duration of the drive or dissipated after several minutes at the beginning of the drive. The contact then received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact was informed that the vehicle could be repaired out-of-pocket and be reimbursed for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and was given the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 15,000.
After stopping at the local dealer monthly concerning this safety recall I am told every time that the part is not available. I am left driving this truck in an unsafe state and am concerned for public safety as well as my own. No assistance is ever offered and there is no eta on when to expect the needed parts. This is a known issue that a safety recall has been issued for but RAM is taking no action to correct.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The Hydraulic brake control has been a recall with no replacement part available for over 2 years and this causes many safety functions to not work properly including trailer braking. They have made parts for a 2500 model but neglected to fix the 3500, 4500 and 5500 models. They will fix it with another faulty sensor and still expect owner to pay a 1700 repair bill even though it’s a recall. It’s ridiculous on the time this is taking.
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer four times, and the contact was informed that the parts were not available. In addition, the contact was advised not to drive the vehicle. The contact notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part was not available for the recall repair. In addition, the contact stated that the vehicle had been parked for a year while awaiting the parts for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 29,500.
The contact owns a 2018 Ram 3500. The contact received a notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the vehicle experienced a loss in automotive power and failed to respond as intended to the brake pedal being depressed. The ABS and Traction Control warning lights were illuminated. In addition, the failure caused the contact to lose control and crash into a ditch. No air bags were deployed. Medical attention was not sought and no injuries were sustained. No police report was filed. The vehicle failed to restart as intended and was towed to a local dealer. The local dealer replaced the PCM however, the parts to repair the ABS and HECU were not available. The contact stated that after repairs were made at several local dealers on several occasions, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, a message indicating a brake failure was displayed, and that the vehicle needed to be serviced was displayed. The vehicle was taken to the dealer, where it was diagnosed that the HCU had failed and needed to be replaced. The vehicle was repaired at the owner’s expense; however, the failure persisted. The contact later received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted for reimbursement but denied reimbursement because the contact did not have the original receipt of the repair that was previously performed on the vehicle. The contact provided a letter, and documents provided by the dealer, that confirmed that the repair was performed at the owner's expense. The failure mileage was approximately 14,000.
The contact owns a 2018 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
I have had actual issues with this vehicle due to the recall CB4 with the HCU unit. My vehicle not only has the recall but is actually effected. This recall is over a year old and my braking (antilock braking, traction control, etc) changed how the vehicle was driving last October on my way back from a funeral so it’s nearly a year since I’ve been able to drive my truck. I can’t sell it because all the bells & whistles chime alerting to an electric braking issue. Shouldn’t RAM be forced to buy back vehicles they can’t fix after a year? At this level of a recall where safety limits the ability to drive it but I still have to pay insurance on it and can’t get another vehicle because I can’t sell this one? I called the federal safety agency late winter and FCA (x2) already and FCA second call didn’t keep a record of my 1st call which is dishonest. They said I’d be put on the list for early repairs but then didn’t log my first call. I’m not sure if they logged my 2nd call. I think they should have to start buying vehicles back.
24V‑896. This recall is a safety issue known for years. There is still no action from the manufacturer! I was extremely lucky to avoid a serious collision. The only solution the manufacturer offers is to authorize a dealer to replace the parts with another secondary market provider part, but they won’t cover the cost or warrant the replacement. How many YEARS do I have to drive an unsafe vehicle?!!!
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