2020 Ram 3500: key fob or push-button start problems

5 of the 116 complaints about the 2020 Ram 3500 describe key fob or push-button start problems.

owner complaints: 5
of this car's complaints: 4%
recalls: 0

Is there a fix? 160 service bulletins cover this area of the car. See below

Key fob or push-button start problems by model year

2020
5
2018
1
2017
1
2015
2
2013
1

What owners say

Filed Dec 6, 2023 · Electrical, Engine · WA · fire

On 12/4/23, at 6:37 am PST, we initiated remote start via the key fob. At 6:40 am pst, a flash and fire erupted from under the hood of the truck. We immediately worked to control the fire using extinguishers and garden hoses until the fire department arrived a few minutes later. They worked to put the fire out that engulfed the engine compartment and then worked to get the hood open to finish putting the fire out. The fire didn’t fully go out until the battery cables were cut.

Filed Nov 28, 2022 · Electrical · 16,000 miles · CA

The contact owns a 2020 Ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000.

Filed Dec 30, 2021 · Body, Electrical · IL · crash

This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I’m sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident.

Filed Jun 25, 2021 · Electrical · 70,000 miles · NC

The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize the key fob inside the cabin of the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

Filed May 5, 2021 · Body · 4,000 miles · IL

Tl* the contact owns a 2020 ram 3500. The contact stated that the vehicle was attached to a trailer. After driving and arriving at the residence, the contact became aware that the tailgate had fallen inadvertently while driving, causing damage to the tailgate and the trailer. The contact took the vehicle to auffenberg chrysler dodge jeep ram (176 auto ct, o'fallon, il 62269, (618) 622-4546) to be diagnosed. The contact was informed that the keyfob was unintentionally depressed while in his pocket, causing the tailgate to open inadvertently. The manufacturer was notified of the failure. The failure mileage was 4,000.