2020 Ram 3500: sudden loss of power

Filed Jun 24, 2022 · OK

As we were traveling home from Florida to Oklahoma our truck completely lost power on a very busy two lane highway in Titus County, Texas. We were pulling our travel trailer which is 40.6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealer”. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the Texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel RV is in a tow yard and we are stranded in Tx.They cannot look at our truck until Monday June 27th.

Filed May 26, 2022 · Fuel system · 5,900 miles · OK

The contact owns a 2020 Ram 3500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle experienced hard starting and a loss of power while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the high-pressure fuel pump had failed and needed to be replaced; however, the part was not yet available. The failure mileage was 5,900. Parts distribution disconnect.

Filed May 7, 2022 · Engine, Fuel system · NC

0N 4/4/2022 while traveling on interstate 64 E in WV ,towing an R V camper , no warning signals on the dash screen, my truck started losing power and went completely dead,just missed by a tractor trailer rear ending me, as I rolled off to the side of the road. Iwas towed to the nearest Dodge dealership. When I arrived at the dealership a mechanic came and open the hood, he found diesel leaking and a metal rod of the camshaft sitting on top of the engine, which he stated shot through the engine block. Warranty company doesn't want to tear down engine after I gave approval to investigate issue. This is my work truck and source of income. Four weeks later, I am not getting help from dealership that sold me the truck and warranty. Warranty company is trying to use loop hole to get out of paying. I found similar complaints, reported to the federal safety agency, engines falling apart while driving down the road. I had to pay for my truck to tow from WV to Charlotte NC to my driveway. I have a case# with the Dodge Customer Care Department and they are just informing me that the truck has recalls, but parts are not avaible at this time.

Filed Oct 27, 2021 · Fuel system · 25,700 miles · OR

The contact owns a 2020 Ram 3500. The contact stated while hauling his fifth-wheel travel trailer driving up a hill the vehicle lost all power. The contact stated he had to maneuver over several lanes of traffic to move off the road safely. The police department was contacted and had the vehicle towed. The tow truck driver had to unhitch the trailer from the contact's vehicle to tow the truck to a dealer. The vehicle was towed to the dealer and diagnosed with a fuel sensor failure. The fuel sensor was replaced. The vehicle failed to start and was diagnosed with a fuel injection pump failure which had imploded sending metal fragments throughout the whole fuel system and into the fuel tank. The entire fuel system including the fuel tank and all fuel parts needed to be replaced. The contact stated that the dealer informed him of a notice that was sent to the dealer by the manufacturer of a fuel pump failure. The contact stated that he researched the failure online and found the federal safety agency Action Number: PE21021 (Fuel System, Diesel). The manufacturer was made aware of the failure and a case was opened. The failure mileage was 25,700. Replacement parts are same defective CP 4 injector pump that already failed and now metal shavings are contaminating fuel system leading to another implosion and possible accident or death FCA has no fix available making truck unsafe to operate. STELLANTIS, FCA and STAR are well aware of this CP 4 safety issue in 2019 and 2020 trucks.

Filed Oct 26, 2021 · Fuel system · MO

I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in Missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes, and engine brake. I began applying heavy pressure to the brakes slowing the vehicle and began looking for a side road to pull into. I came upon a driveway with an open gate into a field. With much manual force to the steering wheel and brakes I was able to guide the truck and trailer off of the highway into the field to a stop. I was fortunate to not have anyone stopping in front of me as I am certain I would not have been able to avoid a crash with the heavy load and no power. The vehicle was towed to a local Ram dealer and metal shavings were discovered in my fuel system. Repairs were made under warranty and after 6 weeks my truck was returned to me with a new fuel system including a new Cp4 fuel pump that had failed. This happened on 08/28/2020 and the truck had 8900 miles at the time. On 09/15/2021 I discovered metal shavings in my rear fuel filter while doing routine maintenance The truck was running appropriately with no codes or warning lights, it had 72000 miles at the time. I telephoned a local Ram dealer shop and was told it would have to be diagnosed at their shop. Unwilling to take the chance with another Cp4 pump failing I contacted a local diesel shop and was advised to replace the Cp4 with a Cp3 pump. I purchased a new Bosch Cp3 fuel pump specifically modified for replacement of Cp4 pumps in Ram trucks and paid the local shop myself to do the work. I still have my second Cp4 pump in my possession.

Filed Oct 20, 2021 · Fuel system · AZ

The component that failed was the CP4 high pressure fuel pump. Currently the truck is at RAM dealer in Champaign IL. If I need the part, I can ask for it. When the fuel pump failed, the engine quit running and I lost power steering and brakes. I was not in a high traffic area at the time and was able to get the truck w/42 foot 5th wheel travel trailer to side of highway safely. The issue with the fuel pump has been confirmed by Hendershot Chrysler Dodge Jeep RAM' Has the vehicle component been inspected by manufacturer? UNKNOWN Just prior to the engine shutting off, the following message appeared on the dash, Exhaust Service Required — See Dealer Now— This message indicates regeneration has been disabled due to a system malfunction.

Filed Oct 19, 2021 · Fuel system · OK

I was driving on I-44 10 past miami oklahoma heading east bound and the truck lost all power the dodge 3500 2020 had 35,000 miles on it had it towed to the dodge dealer in miami ok they said the high pressure fuel pump exploded

Filed May 5, 2021 · Engine · 30,900 miles · TX

We were driving our 2020 ram 3500 diesel with a 2000-pound truck camper in the bed on a city street attempting to make a right turn through a yield sign when the engine suddenly stopped completely without the ability to restart it. This resulted in sudden loss of acceleration, power steering, and power breaks, leading to a near collision with a large pole and possibly other vehicles in the in the intersection. Although we missed the pole and other vehicles, it was extremely difficult to avoid due to loss of power steering and braking. Had our speed been slightly higher, a collision would have been unavoidable. After having our truck inspected by the dealership, it was determined that the cause of the engine breakdown was the bosch cp4.2 injection pump catastrophically failing (or "grenade-ing" or "imploding" as the dealership put it) resulting in the complete destruction of the entire fuel system, stopping all fuel flow to the engine. After this happened to us, we did some research and found that the bosch cp4.2 injection pump has been determined to be incompatible with diesel fuel found in the USA due to lack of lubricity, and has other fundamental design defects that together make catastrophic failure almost inevitable in vehicles driven in the USA. Most previous ram 3500's used a reliable bosch cp3 injection pump, but starting in 2019 model years switched to the less expensive cp4.2 even though this issue has been known to ram and cummins due to the countless incidents of catastrophic failure in other vehicles using the same pump for many years. Had we known this prior to purchasing our truck, we would not have purchased it. We were surprised and disappointed to find out that vehicles using this dangerous injection pump have not been recalled.

Filed Dec 6, 2020 · Engine, Fuel system · 30,000 miles · FL

I bought my truck in tampa, fl in august with 23k miles truck has 30k now I was driving thanksgiving morning after filling tank off in a trusted gas station that I fill all my 3 trucks 2016, 2018, 2020 ram 3500. I drove about 35 miles and truck started to decelerate lost power within 2 miles and engine shut down and never started again I took to the arrigo dodge tamarac dealer and after 6 days the mechanic diagnosed that fuel has regular gas in it because they never has seen this to happened before. They said the only was fuel pump explode is that lacks of lubrication. They don't have a clue what are they saying I had my father in law ask the mechanic to give a sample of the diesel and after mechanic giving all bunch of excuses finally we got a sample. I have been resourcing and there are other truck with same problem in different states. Truck is under warranty and it seems to be that they are calling the wrong diagnose with no support documents.

Filed Nov 16, 2020 · Fuel system · 29,986 miles · GA

I was driving on interstate 270 nb when all of sudden the vehicle started shaking and lost power. I had to stop in the middle of the interstate and was towed to the exit by the highway response team. Towed the vehicle to the dealership and was told the the fuel system has to be replaced.