Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692
2022 Ram 3500 transmission complaints
Page 3 of 5: complaints 41 to 70 of 115, newest first, as owners wrote them.
The contact owns a 2022 Ram 3500. The contact received notifications of the federal safety agency Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was traveling in my new 3 month old 3500 Ram with, at the time of failure, 3000 miles on the odometer. Starting from a standstill on level ground. I lost all forward momentum. I lost forward gears 1-4 due to what is now known as the K1 clutch snap ring failure. I was traveling cross country and had to leave my truck at a dealership over 1000 miles from home. ruined vacation and had to catch a flight back home . It took 6 months to get my truck back.
-What component or system failed or malfunctioned, and is it available for inspection upon request? A: Transmission -How was your safety or the safety of others put at risk? A: I was never contacted by RAM regarding the possibility of a catastrophic power loss c/o transmission failure for my RAM truck. While driving E/B on Interstate 15 in the # 2 lane at highway speeds and going up a grade, the vehicle suffered complete forward momentum loss and only engine revving was occurring, while losing forward momentum & speed. I had to negotiate several, extremely busy/heavy traffic tractor-trailer filled traffic lanes to make it to the emergency shoulder of the roadway before losing all forward momentum and miraculously did not have a collision with high-speed heavy traffic. -Has the problem been reproduced or confirmed by a dealer or independent service center? A: I took my RAM to a nearby dealership. Based upon my description of the event and their subsequent vehicle inspection it was revealed and confirmed that somehow my RAM was erroneously, or purposely circumvented from the current transmission failure recall. The dealership discovered the issue with my transmission failure was identical to an in-progress the federal safety agency bulletin: 71A with TSB 21-00-2-23 (Attached PDF) and subsequently performed the repair free of charge. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: No, it was inspected and serviced by only by an authorized dealership and none of the above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, the lights activated instantly/simultaneously as the failure was in-progress, in heavy traffic on the interstate.
Driving vehicle and lost power went into limp mode had no gears forward Truck would not go over 1500 rpm Check engine light came on Kept saying 4 wheel drive not available but was in 2 wheel drive Hear clunk when shifting but no gears respond! Occurred when driving definitely a safety issue
My Ram 2022 3500 truck has18,888 miles and the transmission has to be replaced. I had it in for a recall and asked them to check the transmission for shifting issues. I was informed that the transmission needed to be replaced. I pull a 38 foot Fifth Wheel approximately 15 thousand pounds. If the transmission would have failed on the road it could be catastrophic. Dodge is replacing the transmission with the same one with no fix for the problem that inherently causes the failure which has been many. The repair order# is 459891. The part # is R8447797AA. I was given a case # by Ram Care 87401824. I feel stuck spending 100K for a new truck and don’t feel safe putting back on the road risking the safety of my family and others. I have previously had a Commercial Drivers License and have driven trucks for over 40 years. Transmission failure at high speed can be catastrophic.
Received a recall from FCA regarding exhaust module and sensor not installed. They offered a 12 month warranty. But damage to diesel exhaust filter has already happened. Owners should be given a lifetime warranty. This was an expensive truck and a replacement filter is $8,000 which I will be on hook for after my warranty is over. Recall Y43
The contact owns a 2022 Ram 3500. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the gear shifter was in drive (D); however, the vehicle operated as if the transmission was in neutral (N). The check engine warning light was illuminated. The contact was able to veer to the side of the road after persistently depressing the accelerator pedal. The contact stated that the transmission was stuck in fifth gear. The vehicle was towed to the residence. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 1,945.
Transmission failed. 8,500 miles on the truck
Transmission went out, under 20k miles. The dealership has had the vehicle for over two months and they are still waiting for parts.
I am a commercial driver for Hibbs Haulers and was driving the 2022 Ram 3500 DRW 4X4 company truck. Production month was September 2022. After driving at a slow speed in heavy traffic the truck felt like it fell out of drive and into neutral. I was able to move slowly but transmission temp started to climb into 220 plus degrees and a temperature warning came on for the transmission so I pulled onto the shoulder. I was able to use reverse but I did not have gears 1 through 4. A MIL code P0731 came on during this incident.
My transmission failed while driving in the mountains. I have reverse . And 5th gear. The check engine light came on and a message on the dash stated that the 4 wheel drive was temporarily not available. It has since been taken to the dealer . As it has failed .and is nolonger drivable
Total transmission failure resulting in sudden loss of forward gears. Cruise control and all other drivers assist aides disabled and loss of any forward acceleration while driving highway speeds. Unable to drive forward at all. Known manufacturer issue. No prior warning or indicator lights until total failure. Problem confirmed by dealer. Family endangered when truck traveling on multi lane highway at a speed limit of 70mph suddenly turned off cruise control and slowed to a halt with no ability to accelerate or move forward.
Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.
I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the federal safety agency. The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.
Driving on the freeway towing an empty trailer, when without any incident the check engine light came on. As I was exiting the freeway, I had what felt like no forward drive. I was able to coast off the exit and pull over. I found that I had reverse but forward was very weak. I was able to pull the truck and trailer a couple hundred feet ahead to safety in a large parking lot, then called the tow truck. I was able to have a friend meet me and take the trailer.
transmisson failure while towing 10k. forward drive went out reverse was fine forward drive would not engage. 2022 ram 3500 aisin trans mileage 11278
Transmission lost forward gears on highway and came to a stop in highway. Had reverse and was able to back down highway to get off road. Warnings popped up as soon as it happened but not before. Dealer confirmed they have a problem with this year model with transmission. Only had 1690 miles
The transmission failed while pulling my 5th wheel RV trailer. It is currently at a Ram dealership waiting to be repaired. It failed going up a hill on a two lane road without a shoulder forcing me to stop in my lane 3/4 the way up a country road. I was forced to put my parking brake on and emergency flashers until the sheriff’s car arrived 10 minutes later. This put my families safety and others as the traffic went around me and others cresting the blind hill in front of me. The dealer has confirmed that it is a failed transmission and it is an ongoing issue for these trucks. I’m assuming that the manufacturer has inspected these ongoing issues with this transmission. A warning light did come on at the moment the transmission failed. Other then that no warning.
On 7/22/23 we were driving out to a trail head in the Grand Staircase-Escalante on a dirt/gravel road over a washboard at the time of failure. We were about 2-3 miles in on a 14 mile journey. It was 111 degrees and we were possibly going to have no cell service soon. Suddenly the 4WD system Temporary unavailable appears on the screen. Then I was able to push the 2wd button and it made a very load clunking sound. I was able to turn the truck around and barely got the truck up to 45 mph back to where we were staying. When we came to a stop the truck would rev and barley move. The check engine light came on with P0732-00 and P0731-00. It had failure to the transmission to the K1 Clutch Snap Ring (Ram has known about this and issued a service bulletin on 1/11/23 to all their dealers) I feel our safety was put at risk due to the temperature, possible no cell phone service and Ram has known about the problem but hasn't warned their customers. The truck was finally towed on 7/24/23 around 3 pm from Page, AZ to Flagstaff, AZ to Planet Chrysler Dodge Jeep Ram. They confirmed on 7/27/23 that the K1 Clutch Snap Ring had failed in the transmission. The truck was inspected by Ram. Ram roadside, Ram customer service, Planet Chrysler Dodge Jeep Ram, AAA and Geico were all notified. No warning lamps or messages appeared until failure. Ram has known about this problem with the 2022 - 2023 Ram 3500 4500 5500 with the Aisin transmission. I purchased this truck so we wouldn't have problems on our vacation. We were left stranded in Page, AZ with our 5th wheel trailer. No help from Ram to get my family and our trailer back to Reno, NV. The dealership and Ram never even responded to any of my calls until Wednesday 7/26/23. We had to rent a truck in Salt Lake City, UT after driving 800 miles round trip. We need to still get our truck back and the rental from Enterprise Truck, they will not allow us to have a one-way rental. As of now we have no update of when the truck will be ready
The contact owns a 2022 Ram 3500. The contact received notifications of the federal safety agency Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle shut down in the middle of a busy road would not go forward reverse dead in the water.. had to truck shut truck plumb down. Then finally got the truck to move. Took it into the dealership told me to transmission was completely gone had just over 2,000 miles on it. If I would have been pulling a heavy load this could have been a very deadly situation.
Aisin transmission failed at 9800 miles. Faulty K1 snap ring failed and disabled gears 1-4. This resulted in truck freewheeling down hill on forest service road. No indication or warning of any problem prior to truck producing loud bang and losing forward control. This has been a known defect since late 2022 and Stellanis has not reached out to current owners with any warning or resolutions. Truck /transmission is at Ram dealer with verified K1ring failure. Awaiting parts
The transmission failed. I was towing our bumper pull trailer on a narrow country, curvy road on the way to a National Park Campground and the truck failed. We are very lucky this didn't result in an accident. There was a loud clunk from underneath the truck, then a myriad of warning lights and the truck would not go forward. The truck had just slightly over 12,000 miles. The dealership has determined the transmission did fail and has ordered a transmission clutch kit. There were no warning signs prior this incident
The transmission failed AT SPEED, with only 2,000 miles on the vehicle since purchased NEW, while TOWING >10,000 lbs 40 ft travel trailer. These trucks are built to tow, you don’t own 1-ton trucks without the intent to tow a good bit of weight. As per the research gathered by owner community of Ram HD owners, this issue is widespread on 2022-2023 Ram HD trucks with High Output motor paired with Aisin transmission. Problem is known by Ram, no warning to owners, hundreds of transmissions on failing during use. Vehicle is available for inspection if needed. Complete transmission failure in traffic while towing GCVW ~18,000 posed high risk of accident between our vehicle and surrounding traffic. Fortunately we were in right hand lane and able to move to shoulder fairly quickly. Problem reproduced hundreds of times in the field, and widely known (reference https://www.tsbsearch.com/RAM/21-002-23). This however does not warn of the extreme nature of these failures that are in almost every case when under use.. transmission are blowing up under heavy tows. No warning lamps prior to failure, vehicle becomes completely inoperable once it fails. No data available to “know if affected” beyond manufacturing date. Entire Ram 3500 “High Output” community on high alert to their “next failure”
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Transmission failure, would not go into gear, heard loud banging under the truck
The contact owns a 2022 Ram 3500. The contact received notifications of the federal safety agency Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to the federal safety agency ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
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