Driving 68 MPH on interstate & transmission goes into neutral with no warning. Dash lights say "servicetransmission" and engine light on! Coast to side of road, will not go into gear. Found that by using obd2 code reader and resetting codes, turning engine off then back on, it will drive normally again. Happens randomly. It may perform normally for 5 miles or 5000 miles before it happens again. Transmission performs perfectly between occurrences. Vehicle taken to 4 different dealers. They want to replace every sensor/part that came up in codes, and we did pay to have 2 replaced and it's still occurring. We think it's a voltage /ground issue but service departments act like they don't want to hear that. We had to coast off and merge back on I 85 by atlanta, ga 6 times just about getting run over by heavy traffic. We have called fca and they offered no assistance. There was a wiring harness recall for promasters in 2014 but they say our vehicle isn't on list. We have lost $10,000 revenue for december and are out about $1800 for parts we didn't need. None of the ram business link service dept. Know how to fix vehicle. We called ram complaint line and they offered no advice. This problem puts ourselves and other drivers in a dangerous situation when we have to coast off interstate or pull off highways with no shoulders or in construction zones.
2014 Ram Promaster transmission complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
In motion, vehicle transmission would not shift to higher gear. Speed for merging onto 45mph road was limited to 25 or 30. Vehicle has only 12,000 miles on it. Dealer has attempted repair by rebuilding transmission but when vehicle was test driven problem remained.
Tl* the contact owns a 2014 ram promaster. The contact stated that on several occasions while stopped at a traffic light and attempting to drive, the vehicle shifted into neutral independently. The vehicle was taken to royal gate dodge chrysler jeep ram located at: 15502 manchester rd, ellisville, mo 63011, tel: (636)394-3400, to be diagnosed. The dealer was unable to duplicate the failure or produce a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
The van would jump out of 6th gear while driving, it would require a restart to reset the van so it would go into gear again. This van is an automated/manual transmission a restart requires that the brake pedal is depressed while starting. This situation required that I manage to get off to the shoulder of the road so not to be in harms way. It was a challenge to get off the roadway, there was no warning of when the transmission would jump out of gear. I took the van in for repair and some clutch parts were replaced; that did not stop the jump out of gear problem. Now it would still jump out of 6th gear, but shifting to neutral then back to gear the van would go again. It did not need a restart to keep moving but still very dangerous to jump out of gear on a highway in traffic. I took it back to the dealer several times in which they would keep it a week or 2 only to tell me there were no codes and they could not duplicate my problem. Finally reverse gear broke, instead of replacing the transmission the dealer rebuilt mine with new reverse gears. It made no improvement to my jump out of 6th gear problem. I took it to another dealer that could not find my problem; I even took the service manager for a ride in which it jumped out of gear 2 times. He said to take it elsewhere as he could not fix it. It broke down later that night and would not go back into gear or even restart; it was towed to another dealer. They made it start, replaced $1847 worth of parts that made no change on the jump out of gear problem. The factory tech came to that shop and said to replace the transmission. That dealer refused to do that under warranty. The van is now back at the dealer that rebuilt the trans, they state trans is fine it must be something electric. These problems start dec 2015, van has been completely out of service since may 2016. This is feb 2017
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