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2002-2003 Ford Explorer and Ford Mountaineer recall: hinge and attachments

Ford Motor Company reported this safety recall on September 13, 2004. It covers about 955,732 vehicles.

vehicles affected
955,732
reported
Sep 13, 2004
owners notified
Sep 30, 2004
related complaints
840

Structure: body: hatchback/liftgate: hinge and attachments

What is wrong
On certain sport utility vehicles, the liftgate glass strut may become disengaged or the hinge may fracture allowing the glass to fall and possibly break.
Risk
If the hinge should fracture, there is a potential for the glass to fall and ultimately break and personal injuries could occur.
Remedy
Dealers will have the liftgate glass strut brackets and glass hinges replaced. For the vehicles built from august 1, 2000 through march 3, 2002, the dealers will replace the hinges and liftgate strut bracket. On vehicles built from march 3, 2002 through june 23, 2003, the dealers will only replace the hinges. The recall began on september 30, 2004. A postcard was sent to owners on december 27, 2004, advising them that parts are now available. Owners should contact ford at 1‑800‑392‑3673.

Recall number 04V442000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 840 complaints about body problems.

2002 Ford Explorer2003 Ford Explorer2002 Ford Mountaineer2003 Ford Mountaineer

Questions about recall 04V442000

Is there a recall on the 2002-2003 Ford Explorer and Ford Mountaineer hinge and attachments?

Yes. Recall 04V442000, reported on September 13, 2004, covers about 955,732 vehicles.

What is the fix for recall 04V442000?

Dealers will have the liftgate glass strut brackets and glass hinges replaced. For the vehicles built from august 1, 2000 through march 3, 2002, the dealers will replace the hinges and liftgate strut bracket. On vehicles built from march 3, 2002 through june 23, 2003, the dealers will only replace the hinges. The recall began on september 30, 2004. A postcard was sent to owners on december 27, 2004, advising them that parts are now available. Owners should contact ford at 1‑800‑392‑3673.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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