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2013-2014 Ford C-Max and Ford Escape recall: side/window

Ford Motor Company reported this safety recall on May 7, 2014. It covers about 594,785 vehicles.

vehicles affected
594,785
reported
May 7, 2014
owners notified
May 30, 2014
related complaints
94

Air bags: side/window

What is wrong
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
Risk
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Remedy
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S04.

Recall number 14V237000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 94 complaints about airbags problems.

2013 Ford C-Max2014 Ford C-Max2013 Ford Escape2014 Ford Escape

Questions about recall 14V237000

Is there a recall on the 2013-2014 Ford C-Max and Ford Escape side/window?

Yes. Recall 14V237000, reported on May 7, 2014, covers about 594,785 vehicles.

What is the fix for recall 14V237000?

Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S04.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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