2003-2014 Cadillac CTS and Cadillac SRX recall: ignition

General Motors LLC reported this safety recall on July 2, 2014. It covers about 554,328 vehicles.

vehicles affected: 554,328
reported: Jul 2, 2014
owners notified: Sep 15, 2014
related complaints: 432

Electrical system: ignition

What is wrong: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1‑800‑458‑8006. GM's number for this recall is 14172.

Recall number 14V394000

Affected vehicles

Cadillac CTS 2003-2014 2007 2008 2009 2010 2011 2012 2013 2014
Cadillac SRX 2004-2006 2004 2005 2006

Owner complaints about the same problem

Owners of these vehicles have filed 432 complaints about electrical problems.

2011 Cadillac CTS 2012 Cadillac CTS 2013 Cadillac CTS 2014 Cadillac CTS 2004 Cadillac SRX 2005 Cadillac SRX 2006 Cadillac SRX

Questions about recall 14V394000

Is there a recall on the 2003-2014 Cadillac CTS and Cadillac SRX ignition?

Yes. Recall 14V394000, reported on July 2, 2014, covers about 554,328 vehicles.

What is the fix for recall 14V394000?

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1‑800‑458‑8006. GM's number for this recall is 14172.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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