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2013-2016 Mercedes-Benz E350, Mercedes-Benz E400 and others recall: electric power assist system

Mercedes-Benz USA, LLC. reported this safety recall on December 14, 2016. It covers about 70 vehicles.

vehicles affected
70
reported
Dec 14, 2016
owners notified
Oct 13, 2017
related complaints
53

Steering: electric power assist system

What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400, 2016 E550 Coupe, and Maybach S600 vehicles manufactured August 23, 2012, to August 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
Risk
If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. The increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
Remedy
MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Recall number 16V899000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 53 complaints about steering problems.

2014 Mercedes-Benz E3502015 Mercedes-Benz E3502016 Mercedes-Benz E3502015 Mercedes-Benz E4002016 Mercedes-Benz E4002014 Mercedes-Benz S5502015 Mercedes-Benz S5502016 Mercedes-Benz S6002013 Mercedes-Benz SL5502014 Mercedes-Benz SL5502015 Mercedes-Benz SL5502013 Mercedes-Benz SL63

Questions about recall 16V899000

Is there a recall on the 2013-2016 Mercedes-Benz E350, Mercedes-Benz E400 and others electric power assist system?

Yes. Recall 16V899000, reported on December 14, 2016, covers about 70 vehicles.

What is the fix for recall 16V899000?

MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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