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2013-2016 Freightliner Sprinter 2500, Freightliner Sprinter 3500 and others recall: software

Daimler Vans USA, LLC reported this safety recall on April 21, 2017. It covers about 3 vehicles.

vehicles affected
3
reported
Apr 21, 2017
owners notified
Sep 1, 2017
related complaints
10

Electrical system: software

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Risk
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1‑877‑762‑8267.

Recall number 17V272000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 10 complaints about electrical problems.

2013 Freightliner Sprinter 25002014 Freightliner Sprinter 25002013 Freightliner Sprinter 35002014 Freightliner Sprinter 35002016 Mercedes-Benz Metris

Questions about recall 17V272000

Is there a recall on the 2013-2016 Freightliner Sprinter 2500, Freightliner Sprinter 3500 and others software?

Yes. Recall 17V272000, reported on April 21, 2017, covers about 3 vehicles.

What is the fix for recall 17V272000?

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1‑877‑762‑8267.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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