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2015-2017 Mercedes-Benz Metris recall: electric power assist system

Daimler Vans USA, LLC reported this safety recall on September 22, 2017. It covers about 3 vehicles.

vehicles affected
3
reported
Sep 22, 2017
owners notified
Dec 21, 2017
related complaints
14

Steering: electric power assist system

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk
The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1‑877‑762‑8267.

Recall number 17V595000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 14 complaints about steering problems.

2015 Mercedes-Benz Metris2016 Mercedes-Benz Metris2017 Mercedes-Benz Metris

Questions about recall 17V595000

Is there a recall on the 2015-2017 Mercedes-Benz Metris electric power assist system?

Yes. Recall 17V595000, reported on September 22, 2017, covers about 3 vehicles.

What is the fix for recall 17V595000?

DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1‑877‑762‑8267.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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