I am filing a formal safety complaint regarding my Mercedes-Benz Metris serviced at Mercedes-Benz Coconut Creek (Florida) under Recall VS2LAS561 – 9789VMCRC (Customer Service Case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag T9514 lists replacement of four Continental 235/55 R17 tires and installation of four PRS sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 R17 tires, while the vehicle is homologated for 225/55 R17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior Mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • Recall execution compliance • Tire size compliance with vehicle specifications • Improper documentation of uninstalled parts • Removal of required emergency equipment (wheel lock key) These issues present potential safety risks to vehicle occupants and other road users. Thanks.
The worst 2017 Mercedes-Benz Metris problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Tires13
- Steering5
- Wheels5
- Driver assistance4
- Electrical2
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Tires13
- Steering5
- Wheels5
- Driver assistance4
- Electrical2
- Engine2
- Fuel system1
- Suspension1
Recalls 14
Tires
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Risk
- An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy
- Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2LASTRE.
Recall number 22V482000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Risk
- A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2KRAUCH.
Recall number 22V134000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
- Risk
- A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2RU54KAM.
Recall number 22V099000 · Recall details
Service brakes, hydraulic: fluid
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Risk
- A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy
- Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2BE42BRE.
Recall number 22V066000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSXHERMPOS.
Recall number 21V055000 · Recall details
Electrical system: 12v/24v/48v battery
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Risk
- If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SITZAB.
Recall number 19V715000 · Recall details
Steering: electric power assist system
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
- Risk
- Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SCHRALU.
Recall number 19V290000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
- Risk
- A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 18V837000 · Recall details
Power train: driveline: driveshaft
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
- Risk
- If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 18V497000 · Recall details
Power train: automatic transmission
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
- Risk
- Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 18V335000 · Recall details
Suspension: front: wheel bearing
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
- Risk
- The loss of a front wheel would increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 17V651000 · Recall details
Steering: electric power assist system
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
- Risk
- The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1‑877‑762‑8267.
Recall number 17V595000 · Recall details
Lane departure: blind spot detection
- What is wrong
- Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
- Risk
- If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 17V148000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
- Risk
- An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
- Remedy
- DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall began February 8, 2017. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 16V935000 · Recall details
See all 14 recalls for the 2017 Mercedes-Benz Metris
Defect investigations
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to the federal safety agency describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V‑837).The recall scope includes approximately 12,383 Metris vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V‑837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.
PE18002
Technical service bulletins for the 2017 Mercedes-Benz Metris 58
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Acoustic Warning or message occurring when a closed sliding door is not recognized
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint...
- OM642 DPF
- Check engine light on and FC P146264 stored in engine and fuel pump control units Complaint Check engine...
- Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick...
- Check engine light illuminated
- Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty",...
- Fault code P06DA00 is found current or stored in engine control unit
- M274 poly-V belt squeaking noises, falls off, not aligned, broken
- SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed...
2017 Mercedes-Benz Metris fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.0L 4‑cyl | RWD | 20-21 | 23-24 | 22 |
What 2017 Mercedes-Benz Metris owners say
Most recent owner complaints, unedited.
I have had 2 major and costly repairs/issues with the engine and its oil system. These are detailed below. I have also received multiple collision or seatbelt dash alerts when no one is near my vehicle whatsoever. Unexpected repairs back-to-back due to defective parts/design: Oil pump control valve and harness replaced. Cost: $1,499. Replaced crankcase ventilation hose assembly. Cost: $3,293.37
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V‑595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?
This Mercedes Metris is my wife's primary vehicle. She had the electric power steering stop working twice in six weeks. Each time the vehicle became barely controllable. Both times it happened on curvy mountain roads and she was barely able to keep control of the vehicle and is now afraid to drive it. We took it into the local Mercedes dealership twice and spent over a $1,000 the first time to remedy the problem. The second time they recommended replacing the steering rack at a cost of $5,000. We were six years into a seven year warranty with 92,000 miles on the vehicle. The dealership pulled a fast one on us and managed to work their way out of having to cover the warranty repairs. I investigated the problem, have found there are other Metris's with the same issues and am starting to believe it is not the steering rack, but more likely the steering servo motor, steering control module or the steering control software. As such we haven't been able to have it repaired as it appears the dealership has not thoroughly investigated the failure and ducked out of the warranty responsibility. Mercedes should be on top of this, as it's a serious safety hazard which endangers the lives of the occupants of our Metris and the surrounding vehicles. When the steering fails the dash turns red with warnings and it stops working within a couple of seconds. It also activates fault code P0635
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, he noticed all 4 tires were cracked. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was determined that the tires needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Mercedes-Benz MMCA2G. The contact stated while driving at an undisclosed speed, the tire warning light illuminated. The vehicle was taken to the dealer to inquire of a remedy and they confirmed no remedy was available. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000. VIN tools confirm parts not available.
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Compare the 2017 Mercedes-Benz Metris
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Questions about the 2017 Mercedes-Benz Metris
Is the 2017 Mercedes-Benz Metris reliable?
Owners have filed 29 complaints about the 2017 Mercedes-Benz Metris, 3.2 times a typical Metris model year.
What is the most common problem with the 2017 Mercedes-Benz Metris?
Tires, with 13 complaints. Next is steering (5).
How many recalls does the 2017 Mercedes-Benz Metris have?
14 recalls, covering tires, fuel system, gasoline and back over prevention.
Was there a recall on the 2017 Mercedes-Benz Metris tires?
Yes, 1 recall: 22V482000. Check your VIN to see if your car still needs the free repair.
What year does the Mercedes-Benz Metris have bad tires?
The Mercedes-Benz Metris model years with the most tires complaints are 2016 (15 complaints), 2018 (14 complaints) and 2017 (13 complaints).
What gas mileage does the 2017 Mercedes-Benz Metris get?
Official estimates for the 2017 Mercedes-Benz Metris range from 22 mpg combined. The most efficient version (2.0L 4-cyl, RWD) gets 20-21 city and 23-24 highway.
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