Check a VIN

2016-2020 Mercedes-Benz Metris, Mercedes-Benz Sprinter 1500 and others recall: software

Daimler Vans USA, LLC reported this safety recall on February 5, 2021. It covers about 84,345 vehicles.

vehicles affected
84,345
reported
Feb 5, 2021
owners notified
May 5, 2021
related complaints
62

Electrical system: software

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSXHERMPOS.

Recall number 21V055000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 62 complaints about electrical problems.

2017 Mercedes-Benz Metris2018 Mercedes-Benz Metris2019 Mercedes-Benz Metris2020 Mercedes-Benz Metris2019 Mercedes-Benz Sprinter 15002020 Mercedes-Benz Sprinter 15002019 Mercedes-Benz Sprinter 25002020 Mercedes-Benz Sprinter 25002019 Mercedes-Benz Sprinter 35002020 Mercedes-Benz Sprinter 35002019 Mercedes-Benz Sprinter 45002020 Mercedes-Benz Sprinter 4500

Questions about recall 21V055000

Is there a recall on the 2016-2020 Mercedes-Benz Metris, Mercedes-Benz Sprinter 1500 and others software?

Yes. Recall 21V055000, reported on February 5, 2021, covers about 84,345 vehicles.

What is the fix for recall 21V055000?

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSXHERMPOS.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

VIN decoder

See the problems and recalls for an exact car

Buying a used Mercedes-Benz Metris?

Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.

Check its history