See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the issue with the first small number of remedies (219 out of 24,359) in the second quarter of 2024. Remedies did not begin in earnest until the beginning of 2025 almost two and half years after the recall was originally published. As the original ti res were inadequate, I was notified in June of 2023 by your Mercedes-Benz of Pleasanton service center that my tires needed to be replaced at a cost of $1,348. Strange that a dealer would be trying to sell me replacement tires on an item under a recall. I decided in October of 2023 at an odometer reading of only 26,708 to go ahead and replace my tires having given up on your slow roll of the recall remedy. I spent $940 on new tires to replace the inadequate tires. Finally in January of 2025 you notified me that you were prepared to replace my tires if necessary. In April of 2025 at an odometer reading of 34,984 your Mercedes-Benz of Palm Springs service center replaced my "newish" tires with the right size tires. Based on message board activity I think there are many disappointed owners who had a similar experience as evidenced by their comments. I just can't believe a safety recall was left open with no remedy for so long at a great expense and waste. I would ask that you reimburse me for the wasted expenditure of $940 I made in October of 2023 while awaiting your delayed recall solution to make this situation right.
The worst 2018 Mercedes-Benz Metris problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Tires14
- Wheels5
- Driver assistance3
- Steering3
- Brakes2
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Tires14
- Wheels5
- Driver assistance3
- Steering3
- Brakes2
- Electrical2
- Engine2
- Fuel system2
- Acceleration1
- Suspension1
Recalls 10
Tires
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Risk
- An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy
- Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2LASTRE.
Recall number 22V482000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Risk
- A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2KRAUCH.
Recall number 22V134000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
- Risk
- A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2RU54KAM.
Recall number 22V099000 · Recall details
Service brakes, hydraulic: fluid
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Risk
- A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy
- Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2BE42BRE.
Recall number 22V066000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSXHERMPOS.
Recall number 21V055000 · Recall details
Electrical system: 12v/24v/48v battery
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Risk
- If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SITZAB.
Recall number 19V715000 · Recall details
Unknown or other
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Risk
- Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy
- DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSX566ZP25.
Recall number 19V693000 · Recall details
Steering
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
- Risk
- An unexpected loss of power steering assist can increase the risk of crash.
- Remedy
- DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2LENKEPS.
Recall number 19V489000 · Recall details
Unknown or other
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Risk
- Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy
- DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSX566ZP25.
Recall number 19V222000 · Recall details
Power train: driveline: driveshaft
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
- Risk
- If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1‑877‑762‑8267.
Recall number 18V497000 · Recall details
Technical service bulletins for the 2018 Mercedes-Benz Metris 39
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Acoustic Warning or message occurring when a closed sliding door is not recognized
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint...
- OM642 DPF
- Check engine light on and FC P146264 stored in engine and fuel pump control units Complaint Check engine...
- Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick...
- Check engine light illuminated
- Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty",...
- Fault code P06DA00 is found current or stored in engine control unit
- M274 poly-V belt squeaking noises, falls off, not aligned, broken
- SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed...
2018 Mercedes-Benz Metris fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.0L 4‑cyl | RWD | 19-21 | 23-24 | 21-22 |
What 2018 Mercedes-Benz Metris owners say
Most recent owner complaints, unedited.
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
No fix for recall that originated in 2022
Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the federal safety agency Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The tire recall 22V482 has been pending since September 2022, and there is no remedy available to date. The manufacturer has not resolved this in a timely manner - it has been 23 months!
Overloading over time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the risk of a crash. An authorized Mercedes-Benz Metris dealer will replace the tire information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what is specified in the Operators Manual, the tires will be replaced with new tires having the specified load rating. This repair will be done free of charge.
Compare the 2018 Mercedes-Benz Metris
Other model years
Questions about the 2018 Mercedes-Benz Metris
Is the 2018 Mercedes-Benz Metris reliable?
Owners have filed 28 complaints about the 2018 Mercedes-Benz Metris, 3.1 times a typical Metris model year.
What is the most common problem with the 2018 Mercedes-Benz Metris?
Tires, with 14 complaints. Next is wheels (5).
How many recalls does the 2018 Mercedes-Benz Metris have?
10 recalls, covering tires, fuel system, gasoline and back over prevention.
Was there a recall on the 2018 Mercedes-Benz Metris tires?
Yes, 1 recall: 22V482000. Check your VIN to see if your car still needs the free repair.
What year does the Mercedes-Benz Metris have bad tires?
The Mercedes-Benz Metris model years with the most tires complaints are 2016 (15 complaints), 2018 (14 complaints) and 2017 (13 complaints).
What gas mileage does the 2018 Mercedes-Benz Metris get?
Official estimates for the 2018 Mercedes-Benz Metris range from 21 to 22 mpg combined. The most efficient version (2.0L 4-cyl, RWD) gets 19-21 city and 23-24 highway.
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