2016-2020 Mercedes-Benz Metris recall: 12v/24v/48v battery
Daimler Vans USA, LLC reported this safety recall on October 8, 2019. It covers about 15,160 vehicles.
- vehicles affected
- 15,160
- reported
- Oct 8, 2019
- owners notified
- Mar 9, 2020
- related complaints
- 16
Electrical system: 12v/24v/48v battery
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Risk
- If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SITZAB.
Recall number 19V715000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 16 complaints about electrical problems.
Questions about recall 19V715000
Is there a recall on the 2016-2020 Mercedes-Benz Metris 12v/24v/48v battery?
Yes. Recall 19V715000, reported on October 8, 2019, covers about 15,160 vehicles.
What is the fix for recall 19V715000?
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SITZAB.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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