“My 2019 Mercedes-Benz Sprinter was subject to the federal safety agency Recall 23V‑100 / Mercedes campaign 2023040008 (tel:2023040008) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit. Approximately two years later, the relocated fuse connection overheated and burned, damaging the fuse terminal and fuse box. The dealer has confirmed the affected circuit/part is defective and the fuse box now requires replacement. Mercedes has offered only partial goodwill assistance rather than full coverage. I am concerned the recall remedy did not effectively correct the original safety defect and that the vehicle could be at risk of another overheating event or fire.”
The worst 2019 Mercedes-Benz Sprinter 2500 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Steering15
- Transmission14
- Brakes9
- Driver assistance9
- Electrical9
- Engine6
- Acceleration4
- Visibility4
- Seat belts3
- Airbags2
- Body2
- Wheels2
- Fuel system1
- Suspension1
- Tires1
Specific symptoms reported on the 2019 Mercedes-Benz Sprinter 2500
Recalls 42
Electrical system: instrument cluster/panel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- Risk
- A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BELKOM.
Recall number 24V930000 · Recall details
Structure: critical fasteners
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
- Risk
- Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
- Remedy
- Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3ROHRAH.
Recall number 23V875000 · Recall details
Structure: critical fasteners
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
- Risk
- A detached partition wall can increase the risk of injury.
- Remedy
- Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3TREWAN.
Recall number 23V876000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
- Risk
- A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMBAUS.
Recall number 23V204000 · Recall details
Power train: automatic transmission: internal: park pawl
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
- Risk
- Vehicle rollaway increases the risk of a crash.
- Remedy
- Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Recall number 22V796000 · Recall details
Communication: auto crash notification
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall number 22V360000 · Recall details
Back over prevention: display function
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMRUE.
Recall number 22V281000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
- Risk
- Unintentional vehicle movement can increase the risk of a crash.
- Remedy
- Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Recall number 21V972000 · Recall details
Air bags: passenger side frontal: cushion
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
- Risk
- Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
- Remedy
- Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3DREHSEL.
Recall number 21V410000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall number 21V411000 · Recall details
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
- Risk
- A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is NV3LETULPX.
Recall number 21V241000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Risk
- A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3DISPKI.
Recall number 21V235000 · Recall details
Service brakes, hydraulic: pedals and linkages
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
- Risk
- Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BREBOL.
Recall number 21V152000 · Recall details
Latches/locks/linkages: doors: lock
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
- Risk
- In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
- Remedy
- DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SCHIEBT.
Recall number 21V153000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3RUECON.
Recall number 21V077000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSXHERMPOS.
Recall number 21V055000 · Recall details
Service brakes, hydraulic: foundation components: disc: caliper
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
- Risk
- Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
- Remedy
- DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BREPB.
Recall number 20V802000 · Recall details
Structure: body: hood
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.
- Risk
- In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.
- Remedy
- DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SCHAUBE.
Recall number 20V772000 · Recall details
Equipment: other: owners/service/other manual
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
- Risk
- If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
- Remedy
- DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3PRIDIBA.
Recall number 20V756000 · Recall details
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Risk
- The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this campaign is NV3LETULPE.
Recall number 20V663000 · Recall details
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
- Risk
- A fuel leak can increase the risk of a fire.
- Remedy
- DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SCHELLE.
Recall number 20V595000 · Recall details
Equipment: other: owners/service/other manual
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
- Risk
- If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BAUTOP.
Recall number 20V180000 · Recall details
Structure: frame and members: underbody shields
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
- Risk
- Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BRADVER.
Recall number 20V181000 · Recall details
Equipment: other: labels
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
- Risk
- With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BEGRESS.
Recall number 20V155000 · Recall details
Equipment: other: labels
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
- Risk
- Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BEGREPP.
Recall number 20V156000 · Recall details
Tires
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
- Risk
- A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3LAUFRI.
Recall number 20V157000 · Recall details
Steering
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
- Risk
- If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SCHLENK.
Recall number 20V109000 · Recall details
Steering: column
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
- Risk
- If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERKLE.
Recall number 20V110000 · Recall details
Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.
- Risk
- If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3AGROHR.
Recall number 20V078000 · Recall details
Engine and engine cooling: exhaust system
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.
- Risk
- An exhaust gas leak in the engine compartment increases the risk of a fire.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3FLABIND.
Recall number 20V079000 · Recall details
Equipment
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
- Risk
- If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3ZUSCHI.
Recall number 19V908000 · Recall details
Fuel system, diesel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.
- Risk
- A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KRAFMOD.
Recall number 19V798000 · Recall details
Seats
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
- Risk
- In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
- Remedy
- DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SITZVER.
Recall number 19V800000 · Recall details
Structure: body: door
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
- Risk
- If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
- Remedy
- DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KEIL.
Recall number 19V716000 · Recall details
Unknown or other
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Risk
- Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy
- DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSX566ZP25.
Recall number 19V693000 · Recall details
Air bags: air bag/restraint control module
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- Risk
- An inactive airbag system can increase the risk of injury in the event of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3AIRIGEL.
Recall number 19V695000 · Recall details
Latches/locks/linkages: hood: latch
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
- Risk
- A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3HAUBOSS.
Recall number 19V665000 · Recall details
Exterior lighting: tail lights: switch
- What is wrong
- Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.
- Risk
- Reduced taillight visibility increases the risk of a crash.
- Remedy
- MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is VS3HELI.
Recall number 19V591000 · Recall details
Visibility: glass, side/rear
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
- Risk
- In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERGLAS.
Recall number 19V507000 · Recall details
Exterior lighting: headlights: high/low beam dimmer switch
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
- Risk
- Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3FERNLI.
Recall number 19V309000 · Recall details
Exterior lighting: headlights
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.
- Risk
- Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.
- Remedy
- DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3LEDSENS.
Recall number 19V284000 · Recall details
Unknown or other
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Risk
- Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy
- DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VSX566ZP25.
Recall number 19V222000 · Recall details
Technical service bulletins for the 2019 Mercedes-Benz Sprinter 2500 179
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- In our continuing efforts to assure the proper performance of our products and to ensure the satisfaction...
- EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A:...
- Acoustic Warning or message occurring when a closed sliding door is not recognized
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously...
- Fuel Level Unchanged After Refueling Complaint The
- Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be...
- Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection...
- While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash
- Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The
- ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint...
See all 179 bulletins for the 2019 Mercedes-Benz Sprinter 2500
What 2019 Mercedes-Benz Sprinter 2500 owners say
Most recent owner complaints, unedited.
While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue
My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.
When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from moving to the very last position (cold or hot). This simple preventive fix was never offered to us during our warranty period. Some forum users went further with a modification to servo motor shaft - apparently this fixed the undesirable flexing on heater flap. Now that the servo motor has failed and I no longer have any heat, I do recognize that there were warning signs. I now recall there were occasional instances where my temperature select did not have any effect until I drove the temperature all the way up or down. I believe this was the servo motor getting stuck briefly but it became unstuck before it completely failed. I feel this can be a grave safety issue because of individual circumstance. Most times it may be an annoyance. But in certain conditions (as I experienced) it will be a significant impediment to driver visibility. It also exposed me to roadside risk when I stopped to wipe inside of windshield.
The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.
Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.
The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into the other lane during just moderate winds. I am a professional driver, having pulled double 45' tractor trailers and am very skilled in my driving. This crosswind assist feature is DANGEROUS, and I can barely retain control when it kicks in. It applies the brakes on the side that is getting pushed by the wind and tries to correct the steering all at the same time. It is way too abrupt. The tendency of the driver at that point may be to correct this as it is happening. If this was on icy roads the results would be catastrophic. It is hazardous even on dry roads. This is not a feature that Mercedes allows to be disabled. How can the federal safety agency allow this hazardous feature to not be included in a recall? I am scared for my safety and for that of my family. I have discussed this with the dealership with no affirmation that there is a problem. I am putting this in your hands with a Certified letter to go out to both your Executive Director Jack Danielson as well as Mercedes US CEO, Dimitris Psillakis requesting action for all Sprinter van owners that have this Crosswind Assist feature. Thank you.
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Questions about the 2019 Mercedes-Benz Sprinter 2500
Is the 2019 Mercedes-Benz Sprinter 2500 reliable?
Owners have filed 68 complaints about the 2019 Mercedes-Benz Sprinter 2500, 4.9 times a typical Sprinter 2500 model year. It is one of the years we flag to avoid.
What is the 2019 Mercedes-Benz Sprinter 2500 year score?
The 2019 Mercedes-Benz Sprinter 2500 scores 5 out of 100 (poor). The score compares it with the other model years of the Mercedes-Benz Sprinter 2500: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2019 Mercedes-Benz Sprinter 2500?
Steering, with 15 complaints, typically around 5,000 miles. Next is transmission (14).
How many recalls does the 2019 Mercedes-Benz Sprinter 2500 have?
42 recalls, covering electrical system, structure and power train.
Was there a recall on the 2019 Mercedes-Benz Sprinter 2500 steering?
Yes, 4 recalls: 21V241000, 20V663000, 20V109000. Check your VIN to see if your car still needs the free repair.
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