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2019-2022 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: instrument cluster/panel

Daimler Vans USA, LLC reported this safety recall on March 24, 2023. It covers about 6,857 vehicles.

vehicles affected
6,857
reported
Mar 24, 2023
owners notified
May 5, 2023
related complaints
66

Electrical system: instrument cluster/panel

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMBAUS.

Recall number 23V204000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 66 complaints about electrical problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002021 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002021 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002021 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002021 Freightliner Sprinter 4500

Questions about recall 23V204000

Is there a recall on the 2019-2022 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others instrument cluster/panel?

Yes. Recall 23V204000, reported on March 24, 2023, covers about 6,857 vehicles.

What is the fix for recall 23V204000?

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMBAUS.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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