The Distronic Cruise Control stops working and then will start working again several times on long trips. After research it appears if the radar doesn't detect anything in front of your vehicle for an hour it thinks it is inoperable and and shuts the Distronic Cruise Control off and it cannot be reengaged. If it detect a vehicles in front of you for four minutes or more it will reset the radar and your Distronic Cruise Control can be turned on again. This is dangerous as it requires you to follow closely behind another vehicle for at least four minutes to reset. Out west where I live there are a lot of road stretches' where you will have little to no traffic for over an hour. Mercedes needs to change this software bug and provide another method for it's radar check warning.
The worst 2021 Mercedes-Benz Sprinter 1500 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Driver assistance3
- Acceleration2
- Brakes2
- Transmission2
- Engine1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Driver assistance3
- Acceleration2
- Brakes2
- Transmission2
- Engine1
Recalls 17
Electrical system: instrument cluster/panel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- Risk
- A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BELKOM.
Recall number 24V930000 · Recall details
Structure: critical fasteners
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
- Risk
- Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
- Remedy
- Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3ROHRAH.
Recall number 23V875000 · Recall details
Structure: critical fasteners
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
- Risk
- A detached partition wall can increase the risk of injury.
- Remedy
- Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3TREWAN.
Recall number 23V876000 · Recall details
Structure: body
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
- Risk
- An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
- Remedy
- Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3LACKHA.
Recall number 23V806000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
- Risk
- A loss of drive power can increase the risk of a crash.
- Remedy
- Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is 4790205.
Recall number 23V444000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
- Risk
- A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMBAUS.
Recall number 23V204000 · Recall details
Power train: automatic transmission: internal: park pawl
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
- Risk
- Vehicle rollaway increases the risk of a crash.
- Remedy
- Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Recall number 22V796000 · Recall details
Communication: auto crash notification
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall number 22V360000 · Recall details
Back over prevention: display function
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KOMRUE.
Recall number 22V281000 · Recall details
Suspension: front: springs: torsion bar
- What is wrong
- Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
- Risk
- An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
- Remedy
- Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VADREH.
Recall number 22V131000 · Recall details
Equipment: other: labels
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
- Risk
- The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3RE58HIN.
Recall number 22V073000 · Recall details
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
- Risk
- A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
- Remedy
- Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BAURAVE.
Recall number 21V933000 · Recall details
Structure
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
- Risk
- Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3HECKTRI.
Recall number 21V934000 · Recall details
Electrical system: wiring
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
- Risk
- An electrical short can increase the risk of a fire.
- Remedy
- Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3KABKAN.
Recall number 21V779000 · Recall details
Seat belts: rear/other: retractor
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Risk
- An unsecured child restraint system can increase the risk of injury during a crash.
- Remedy
- Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1‑877‑762‑8267.
Recall number 21V513000 · Recall details
Air bags: passenger side frontal: cushion
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
- Risk
- Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
- Remedy
- Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3DREHSEL.
Recall number 21V410000 · Recall details
Electrical system: software
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall number 21V411000 · Recall details
Technical service bulletins for the 2021 Mercedes-Benz Sprinter 1500 147
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- In our continuing efforts to assure the proper performance of our products and to ensure the satisfaction...
- Sprinter 907 ‑ Oil leak in area of wheel hub / rear axle shaft Complaint Oil leak in the area of the wheel hub
- EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A:...
- Acoustic Warning or message occurring when a closed sliding door is not recognized
- Brakes may lock up when reversing at slow speeds, 907 vehicles with modification year (XJ4) Complaint When...
- Roof‑mounted air conditioning system HK4 does not cool/cools poorly Complaint Roof‑mounted air...
- Customer or dealer wishes to store a 907 Sprinter for an extended period (longer than 20 days)
- Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be...
- Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously...
- Fuel Level Unchanged After Refueling Complaint The
See all 147 bulletins for the 2021 Mercedes-Benz Sprinter 1500
What 2021 Mercedes-Benz Sprinter 1500 owners say
Most recent owner complaints, unedited.
Vehicle is unable to move apparently because of a design flaw that allows water to travel down cables into the EIS as described here [XXX] and here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. The dealers are clueless. Saying nonsense like "I'm not aware of this problem." even though the Internet is filled with reports of the exact issue.
Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?
This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern. What are the next steps for resolution of this situation?
The contact's husband owns a 2021 Mercedes Benz Sprinter 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light was illuminated. The vehicle was taken to the dealer, where the brakes and brakes rotors were serviced; however, the failure recurred. The vehicle was taken back to the dealer, where the brakes and brakes rotors were serviced for a second time. The contact stated the brake caliper had exposed out of the vehicle and the brakes were dragging. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,880.
2021 mercedes benz sprinter. Consumer writes in regard to parts being unavailable to perform safety recall.
On UPWARD slope in 4WD on icy intersection ,proceeding less than 5 mph, emergency braking as a car dead stopped at intersection on green light, hit brakes hard and brake pedal and gas pedal both engaged,, van kept moving forward,, pumped once same effect, ran in to rear of stopped car at 2-3 mph.. I was wearing work boots and gas pedal and brake pedal both at same elevation. brake pedal to close to the gas pedal.. Vehicle is a 4 wd 2500 series van. I have used van for 5,000 miles so I am used to the vehicles characteristics. Practiced a recreation a few times with same result, brake and gas pedal both get depressed upon panic hit with foot.
I was driving on rural roads about 20 mph slowing for a stop light and the back of my vehicle began bucking and making very loud banging noises. I looked under the vehicle and found both welds to the rear differential were sheared off and the axle was only held on by the rear suspension. If I was on the highway I could have been killed.
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Questions about the 2021 Mercedes-Benz Sprinter 1500
Is the 2021 Mercedes-Benz Sprinter 1500 reliable?
Owners have filed 9 complaints about the 2021 Mercedes-Benz Sprinter 1500, 4.5 times a typical Sprinter 1500 model year.
What is the most common problem with the 2021 Mercedes-Benz Sprinter 1500?
Driver assistance and stability, with 3 complaints. Next is acceleration (2).
How many recalls does the 2021 Mercedes-Benz Sprinter 1500 have?
17 recalls, covering electrical system, structure and fuel system, gasoline.
Was there a recall on the 2021 Mercedes-Benz Sprinter 1500 driver assistance?
Yes, 1 recall: 22V281000. Check your VIN to see if your car still needs the free repair.
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