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2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: auto crash notification

Daimler Vans USA, LLC reported this safety recall on May 20, 2022. It covers about 19,937 vehicles.

vehicles affected
19,937
reported
May 20, 2022
owners notified
Oct 13, 2022
related complaints
58

Communication: auto crash notification

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Recall number 22V360000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 58 complaints about electrical problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002021 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002021 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002021 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002021 Freightliner Sprinter 4500

Questions about recall 22V360000

Is there a recall on the 2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others auto crash notification?

Yes. Recall 22V360000, reported on May 20, 2022, covers about 19,937 vehicles.

What is the fix for recall 22V360000?

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1‑877‑762‑8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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