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2019-2022 Mercedes-Benz Sprinter 1500, Mercedes-Benz Sprinter 2500 and others recall: instrument cluster/panel

Daimler Vans USA, LLC reported this safety recall on December 13, 2024. It covers about 697 vehicles.

vehicles affected
697
reported
Dec 13, 2024
owners notified
Jan 31, 2025
related complaints
65

Electrical system: instrument cluster/panel

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BELKOM.

Recall number 24V930000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 65 complaints about electrical problems.

2019 Mercedes-Benz Sprinter 15002020 Mercedes-Benz Sprinter 15002021 Mercedes-Benz Sprinter 15002022 Mercedes-Benz Sprinter 15002019 Mercedes-Benz Sprinter 25002020 Mercedes-Benz Sprinter 25002021 Mercedes-Benz Sprinter 25002022 Mercedes-Benz Sprinter 25002019 Mercedes-Benz Sprinter 35002020 Mercedes-Benz Sprinter 35002021 Mercedes-Benz Sprinter 35002022 Mercedes-Benz Sprinter 3500

Questions about recall 24V930000

Is there a recall on the 2019-2022 Mercedes-Benz Sprinter 1500, Mercedes-Benz Sprinter 2500 and others instrument cluster/panel?

Yes. Recall 24V930000, reported on December 13, 2024, covers about 697 vehicles.

What is the fix for recall 24V930000?

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3BELKOM.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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