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2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: critical fasteners

Daimler Vans USA, LLC reported this safety recall on December 21, 2023. It covers about 3,739 vehicles.

vehicles affected
3,739
reported
Dec 21, 2023
owners notified
Mar 4, 2024
related complaints
16

Structure: critical fasteners

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3ROHRAH.

Recall number 23V875000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 16 complaints about body problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002021 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002021 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002021 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002021 Freightliner Sprinter 4500

Questions about recall 23V875000

Is there a recall on the 2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others critical fasteners?

Yes. Recall 23V875000, reported on December 21, 2023, covers about 3,739 vehicles.

What is the fix for recall 23V875000?

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3ROHRAH.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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