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2019-2023 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: critical fasteners

Daimler Vans USA, LLC reported this safety recall on December 21, 2023. It covers about 387 vehicles.

vehicles affected
387
reported
Dec 21, 2023
owners notified
Jan 31, 2024
related complaints
19

Structure: critical fasteners

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3TREWAN.

Recall number 23V876000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 19 complaints about body problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002021 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002021 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002021 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002021 Freightliner Sprinter 4500

Questions about recall 23V876000

Is there a recall on the 2019-2023 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others critical fasteners?

Yes. Recall 23V876000, reported on December 21, 2023, covers about 387 vehicles.

What is the fix for recall 23V876000?

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3TREWAN.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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