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2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: software

Daimler Vans USA, LLC reported this safety recall on June 2, 2021. It covers about 33,437 vehicles.

vehicles affected
33,437
reported
Jun 2, 2021
owners notified
Aug 17, 2021
related complaints
56

Electrical system: software

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3UXPOBOX.

Recall number 21V411000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 56 complaints about electrical problems.

2019 Freightliner Sprinter 15002020 Freightliner Sprinter 15002021 Freightliner Sprinter 15002019 Freightliner Sprinter 25002020 Freightliner Sprinter 25002021 Freightliner Sprinter 25002019 Freightliner Sprinter 35002020 Freightliner Sprinter 35002021 Freightliner Sprinter 35002019 Freightliner Sprinter 45002020 Freightliner Sprinter 45002021 Freightliner Sprinter 4500

Questions about recall 21V411000

Is there a recall on the 2019-2021 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others software?

Yes. Recall 21V411000, reported on June 2, 2021, covers about 33,437 vehicles.

What is the fix for recall 21V411000?

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3UXPOBOX.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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