2019 Mercedes-Benz Sprinter 2500 steering problems

Filed Jan 13, 2025 · Steering · 22,000 miles · CA

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.

Filed Dec 25, 2022 · Steering · NJ

Hello and happy holidays! the federal safety agency RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.

Filed Oct 2, 2021 · Steering · CA

I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of the road and lost all steering capabilities. Come to find out the dealership lied and never made the repairs as necessary as far as replacing the faulty clamps. After getting the vehicle towed back to the dealership they replace the clamps with cheap hardware store clamps and I have had problems with my power steering ever Since then. I’ve taken my vehicle back multiple times for them to make the repairs and they replace the power steering pump once with a remanufactured one unfortunately I continue to have power steering issues. This is all due to the faulty hose clamps on the power steering unit for the 2019 4x4 Sprinter Van. If they would’ve replace the hoses with longer hoses and the proper fittings this would’ve all been prevented and could potentially prevent a serious accident while driving.

Filed Aug 30, 2021 · Steering · CA

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.

Filed Oct 1, 2020 · Acceleration, Driver assistance · 4,000 miles · SC

The vehicle has some emergency steering control that is automatically built in. If you go outside of the lanes, it not only steers you back to within the lanes, but also slams on the brakes. It is automatically on. It can be shifted off every single time you start the vehicle, but it is a default setting. This has proven to be extremely dangerous in approximately 5 situations while driving the vehicle, and I just bought the vehicle four months ago. To illustrate it: we were driving through a construction zone. At times in construction/work zones, the flow of traffic forces you outside of the lines for safety purposes. However, the van tried to force us back "into the lines" multiple times, in construction, at night, with many other vehicles. It actually forced our vehicle back across the line and into oncoming traffic in multiple scenarios. This is a case of an automatic "safety" setting gone wrong. It is highly, highly dangerous to have it automatically do this, whether it's due to oncoming traffic, same direction traffic, construction obstacles or even swerving to avoid debris or animals. This lane assist must be disabled to allow for safe operation of this vehicle.*dt

Filed Sep 14, 2020 · Steering · 9,500 miles · CA

This safety incident report applies to all 2019+ sprinter 1500/2500/3500 with the 4x4 drivetrain (hydraulic power steering system), it does not apply to 2wd models with electronic power steering racks. The upper power steering hose that connects the ps reservoir to the ps cooling element located ahead of the radiator in the front grille is secured by a worm drive clamp at the reservoir side and a spring clamp at the cooling element side. The lower ps hose that connects the cooling element to the hardline which bolts in to the hydraulic steering rack on the driver side is secured with a spring clamp on the cooling element side and a swaged connection on the hardline side. This safety incident is specifically for this lower ps hose connection. The hose is too short from the factory, and is taut between the cooling element spring clamp and hardline swaged connection. Over time, with normal driving vehicle vibrations & engine bay heat cycling, the lower ps hose will back off the cooling element until it falls off and ps fluid is dumped in the engine bay. This makes this heavy full size van instantly extremely difficult to steer. Hose blew off on my van at 9500miles on the odometer, as I was exiting a freeway onto a curving offramp. Had I not been aware this is a known issue I might not have caught it in time... At speed, on a winding road, with a cliff / drop off nearby this could have catastrophic results if the driver is not able to overcome the suddenly very heavy steering effort. The solution is a simple one. The lower ps hose just needs to be 1-2" longer so that it is not taut between the two connections. To date mercedes dealerships have only remedied to the problem by adding a worm drive clamp in place of the spring clamp. This is a poor temporary fix and does not resolve the issue that the hose is simply too short as manufactured.

Filed Aug 25, 2020 · Steering · 8,200 miles · CO

Power steering hose is coming loose. It is about halfway off. Numerous reports of the power steering hose coming off completely on facebook group for sprinter camper vans.that was the only reason I saw it. Thankfully I was able to fix with a stronger clamp before it came off. When the hose does come loose it results in complete loss of steering. This is a 8,000lb van. Would be a terrible accident if it happened at the wrong time. Link for reference: https://www.facebook.com/groups/winnebago4x4/permalink/1587076018139245

Filed Aug 24, 2020 · Steering · 5,000 miles · CA

As is now commonly being reported with these vehicles, the lower power steering hose clamp is inadequate and the hose is slipping off the pump. This would lead to a total lose of power steering. This was purchased new and now has 5000 miles on it.

Filed Aug 24, 2020 · Engine, Steering · 3,000 miles · IA

Tl* the contact owns a 2019 mercedes-benz sprinter 2500. The contact stated that the power steering failed while driving approximately 50 MPH. The vehicle was pulled over. The contact stated that he looked under the hood of the vehicle and noticed that the hose connecting the reservoir had detached. The vehicle was towed to the dealer carousel motors (809 ia-1, iowa city, ia 52244, (319) 354-2550) however, the vehicle was diagnosed and the same clamp was reattached. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.*dt

Filed Aug 19, 2020 · Steering · 12,000 miles · CO

Power steering hose is coming off. Lower hose only. Checked this as it is a common complaint filed by other winneabago revel owners. Others have had theirs come off completely and lost their power steering. I wanted to make sure this did not happen to me on the mountain roads I travel. Hose is too short!