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2019 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others recall: column

Daimler Vans USA, LLC reported this safety recall on February 25, 2020. It covers about 25 vehicles.

vehicles affected
25
reported
Feb 25, 2020
owners notified
Apr 24, 2020
related complaints
21

Steering: column

What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Risk
If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERKLE.

Recall number 20V110000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 21 complaints about steering problems.

2019 Freightliner Sprinter 15002019 Freightliner Sprinter 25002019 Freightliner Sprinter 35002019 Freightliner Sprinter 45002019 Mercedes-Benz Sprinter 15002019 Mercedes-Benz Sprinter 25002019 Mercedes-Benz Sprinter 35002019 Mercedes-Benz Sprinter 4500

Questions about recall 20V110000

Is there a recall on the 2019 Freightliner Sprinter 1500, Freightliner Sprinter 2500 and others column?

Yes. Recall 20V110000, reported on February 25, 2020, covers about 25 vehicles.

What is the fix for recall 20V110000?

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERKLE.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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