The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.
2019 Mercedes-Benz Sprinter 2500: loss of power steering
6 of the 68 complaints about the 2019 Mercedes-Benz Sprinter 2500 describe loss of power steering.
- owner complaints
- 6
- of this car's complaints
- 9%
- typical mileage
- 8,200
- recalls
- 4
Loss of power steering by model year
- 20222
- 20205
- 20196
- 20182
- 20172
What owners say
I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.
Tl* the contact owns a 2019 mercedes-benz sprinter 2500. The contact received notification of the federal safety agency campaign number: 21v055000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact turned on the vehicle and the power steering assist warning illuminated and the power steering failed to operate as designed. The contact attempted to change gears however, the gauges failed to illuminate. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 43,000. Vin tool confirms parts not available. ## VIN passed ## mercedes-benz 2019 ##
Power steering hose is coming loose. It is about halfway off. Numerous reports of the power steering hose coming off completely on facebook group for sprinter camper vans.that was the only reason I saw it. Thankfully I was able to fix with a stronger clamp before it came off. When the hose does come loose it results in complete loss of steering. This is a 8,000lb van. Would be a terrible accident if it happened at the wrong time. Link for reference: https://www.facebook.com/groups/winnebago4x4/permalink/1587076018139245
Tl* the contact owns a 2019 mercedes-benz sprinter 2500. The contact stated that the power steering failed while driving approximately 50 MPH. The vehicle was pulled over. The contact stated that he looked under the hood of the vehicle and noticed that the hose connecting the reservoir had detached. The vehicle was towed to the dealer carousel motors (809 ia-1, iowa city, ia 52244, (319) 354-2550) however, the vehicle was diagnosed and the same clamp was reattached. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.*dt
Lower power steering hose detaching from cooler potentially causing loss of power steering. I have 23 miles on the van. This is a known issue across sprinter forums.
Service bulletins that may apply
Related recalls
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
- Risk
- A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is NV3LETULPX.
Recall number 21V241000 · Recall details
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Risk
- The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this campaign is NV3LETULPE.
Recall number 20V663000 · Recall details
Steering
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
- Risk
- If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3SCHLENK.
Recall number 20V109000 · Recall details
Steering: column
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
- Risk
- If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is VS3VERKLE.
Recall number 20V110000 · Recall details
Questions about the 2019 Mercedes-Benz Sprinter 2500 power steering loss
Is loss of power steering a common problem on the 2019 Mercedes-Benz Sprinter 2500?
6 of 68 owner complaints about the 2019 Mercedes-Benz Sprinter 2500 (9%) mention loss of power steering. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 Mercedes-Benz Sprinter 2500?
There are 4 recalls and 7 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Mercedes-Benz Sprinter 2500
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