Mercedes-Benz Sprinter 2500 power steering loss problems

Filed Jan 13, 2026 · Steering · TX

Power steering hose is too short from factory, mine came loose while driving and I lost power steering assist unexpectedly. In checking forums, this is an EXTREMELY common problem and has existed since at least 2018 - mine is a 2022.

Filed Jan 13, 2025 · Steering · 22,000 miles · CA

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.

Filed Jul 2, 2024 · Steering · NV

The line for the automatic steering fluid blew. This was "repaired" Mercedes Benz during a recall but the repaired clamp did not hold. We lost the ability to steer the van easily which is dangerous to other vehicles. The problem was confirmed by the repair shop that we took it to. We did not have a warning light prior to the incident. It was instant, we lost all of the power steering fluid and instantly lost power steering.

Filed Oct 6, 2023 · Steering · AZ

The “Cross Wind Assist” my vehicle came equipped from the factory with has nearly caused me to have a serious accident due directly to -totally - distracting me when driving the speed limit on a major highway. The “Cross Wind Assist” activates with no notice to the driver and indiscriminately applies the brakes with out any warning and momentarily causes loss of steering control as the vehicle overcorrects to compensate for detected crosswinds. The majority of the time this happens when passing or being passed by large fast moving tractor trailers. I am not the only one with this complaint as noted on this forum stream: [XXX] I firmly believe this will cause me, or other drivers of Mercedes Benz Sprinter Vans - to wreck and potentially harm innocent drivers around me when the “Cross Wind Assist” is activated with no notice to me as I am driving by overcorrecting while fighting the aggressive automatic “cross wind assist”. The “Cross Wind Assist” is NOT driver selectable, i.e., the driver cannot turn this feature off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 22, 2022 · Engine, Steering · VA

Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mount and loss of power steering. This seems very similar to previous recall which my vehicle was supposedly not impacted by. Losing power steering in a large vehicle like this is extremely dangerous. Loose components in engine bay has potential to cause more problems. Fan and pulley completely free to come off and fly around bay. This problem has been seen by 10+ Revel owners in the last few weeks. This topic is being openly discussed on public forums and social media. It is currently sitting at MB of Littleton in Littleton, CO and has yet to be inspected. There were no warnings.

Filed Aug 30, 2021 · Steering · CA

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.

Filed May 1, 2021 · Engine, Transmission · 7,000 miles · NH

Power steering hose is not long enough, is poorly connected/clamped, and has been disconnecting from multiple of these vehicles, causing an immediate emergency situation (loss of power steering), and an immediate vehicle breakdown. Mercedes is aware of this issue but has thus far failed to address it

Filed Apr 29, 2021 · Driver assistance, Electrical · UT

Bought vehicle 26 sep 20 from general rv in draper, utah I was informed of the winnebago revel 2nd alternator recall number 162 had to be completed before I drove the vehicle off the lot. So, I was told [per manager mike mallory] it was completed on october 10th and thus drove it off the lot on october 22nd, 2020. Fast forward four months to feb 2021 as started to notice a god-awful squealing sound when I started the vehicle no matter what temperatures and it has progressively got worse up until april now. On 8 april 21 while at a mercedes-benz dealer in farmington, ut I was told the secondary alternator was out of alignment and the one and only serpentine belt had excessive wear, plus the issue was not a mercedes-benz warranty issue,, but rather a an up-fitter (winnebago) problem per mechanic trevor and service rep alex! So, on 9 apr 21 I contacted general rv again & said what the mercedes dealer told me and on the 22nd of april I provided photos of the alternator issue, so they (paul deluca lead svc rep) ordered the recall kit #162 from wb. However, here's the real kick in the face aka complaint... Why would they need to order another recall kit when they told me they stalled it in october 2020 before I could even drive it off the lot? Therefore, general rv flat out lied to me which is unbelievable and totally unacceptable especially with the severity of a serpentine belt failure at speed equals loss of steering and crash and/or death no to mention totalled vehicle! Second issue/complaint is my active brake and distance sensor behind the grill has been randomly failing especially at the worst times I.e. Long road trips! So, this renders the cruise control & smart braking inoperable which is unacceptable on a new vehicle with only a few thousand miles on it. So, I have been to the same mb dealer in farmington, ut 3nor 4 times to finally fix it, but no fix!!

Filed Mar 12, 2021 · Electrical · 43,000 miles · MA

Tl* the contact owns a 2019 mercedes-benz sprinter 2500. The contact received notification of the federal safety agency campaign number: 21v055000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact turned on the vehicle and the power steering assist warning illuminated and the power steering failed to operate as designed. The contact attempted to change gears however, the gauges failed to illuminate. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 43,000. Vin tool confirms parts not available. ## VIN passed ## mercedes-benz 2019 ##

Filed Jan 15, 2021 · Steering · 100 miles · NH

Power steering hose is too short for its fitting, and at risk of separating and causing a loss of power steering and loss of vehicle control. The vehicle is brand new. A recall should be issued for this, and/or it should be repaired under warranty. This is a dangerous situation that appears mercedes benz is failing to address.*dt