Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mount and loss of power steering. This seems very similar to previous recall which my vehicle was supposedly not impacted by. Losing power steering in a large vehicle like this is extremely dangerous. Loose components in engine bay has potential to cause more problems. Fan and pulley completely free to come off and fly around bay. This problem has been seen by 10+ Revel owners in the last few weeks. This topic is being openly discussed on public forums and social media. It is currently sitting at MB of Littleton in Littleton, CO and has yet to be inspected. There were no warnings.
2020 Mercedes-Benz Sprinter 2500: loss of power steering
5 of the 81 complaints about the 2020 Mercedes-Benz Sprinter 2500 describe loss of power steering.
- owner complaints
- 5
- of this car's complaints
- 6%
- recalls
- 2
Is there a fix? There are 2 recalls and 4 service bulletins for this area of the car. See below
Loss of power steering by model year
- 20222
- 20205
- 20196
- 20182
- 20172
What owners say
Power steering hose is not long enough, is poorly connected/clamped, and has been disconnecting from multiple of these vehicles, causing an immediate emergency situation (loss of power steering), and an immediate vehicle breakdown. Mercedes is aware of this issue but has thus far failed to address it
Bought vehicle 26 sep 20 from general rv in draper, utah I was informed of the winnebago revel 2nd alternator recall number 162 had to be completed before I drove the vehicle off the lot. So, I was told [per manager mike mallory] it was completed on october 10th and thus drove it off the lot on october 22nd, 2020. Fast forward four months to feb 2021 as started to notice a god-awful squealing sound when I started the vehicle no matter what temperatures and it has progressively got worse up until april now. On 8 april 21 while at a mercedes-benz dealer in farmington, ut I was told the secondary alternator was out of alignment and the one and only serpentine belt had excessive wear, plus the issue was not a mercedes-benz warranty issue,, but rather a an up-fitter (winnebago) problem per mechanic trevor and service rep alex! So, on 9 apr 21 I contacted general rv again & said what the mercedes dealer told me and on the 22nd of april I provided photos of the alternator issue, so they (paul deluca lead svc rep) ordered the recall kit #162 from wb. However, here's the real kick in the face aka complaint... Why would they need to order another recall kit when they told me they stalled it in october 2020 before I could even drive it off the lot? Therefore, general rv flat out lied to me which is unbelievable and totally unacceptable especially with the severity of a serpentine belt failure at speed equals loss of steering and crash and/or death no to mention totalled vehicle! Second issue/complaint is my active brake and distance sensor behind the grill has been randomly failing especially at the worst times I.e. Long road trips! So, this renders the cruise control & smart braking inoperable which is unacceptable on a new vehicle with only a few thousand miles on it. So, I have been to the same mb dealer in farmington, ut 3nor 4 times to finally fix it, but no fix!!
Power steering hose is too short for its fitting, and at risk of separating and causing a loss of power steering and loss of vehicle control. The vehicle is brand new. A recall should be issued for this, and/or it should be repaired under warranty. This is a dangerous situation that appears mercedes benz is failing to address.*dt
My brand new 2020 mercedes sprinter 2500 van just like. Everyone else's on that vehicle has a power steering hose that is too short. Because of this a fair amount of people have had this come off and ended up stranded. When it comes off you lose power steering. If this happens while driving it could be dangerous. I called mercedes benz of westminster in co and they said they cannot fix this until there is a recall for my particular VIN. Other vins have received a recall already. I am afraid that by driving this vehicle like this it presents a danger to myself and other on the road. I am trying to be proactive and fix this before there is a bigger problem. I do not know what else to do. I think they should be. Halted from selling these vehicles until this is fixed. *dt
Service bulletins that may apply
Related recalls
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
- Risk
- A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this recall is NV3LETULPX.
Recall number 21V241000 · Recall details
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Risk
- The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1‑877‑762‑8267. DVUSA's number for this campaign is NV3LETULPE.
Recall number 20V663000 · Recall details
Questions about the 2020 Mercedes-Benz Sprinter 2500 power steering loss
Is loss of power steering a common problem on the 2020 Mercedes-Benz Sprinter 2500?
5 of 81 owner complaints about the 2020 Mercedes-Benz Sprinter 2500 (6%) mention loss of power steering. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2020 Mercedes-Benz Sprinter 2500?
There are 2 recalls and 4 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Mercedes-Benz Sprinter 2500
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